Rated 4 out of 5 by Bee11 Clifford Brown Jazz Festival Stay
My husband and I with friends and family members from different Cities have stayed here every year for the past 10 yrs. for the Clifford Brown Jazz Fest. The venue is in walking distance of the Hotel as well as fine dining.
We love the after hours music on the weekend in the Lounge/Rest. The breakfast is first rate as well as the dining. Love the location and the City. With a fleet of foot Policeman we feel so safe walking to and from the venue. Plus a wonderful Park across from the Hotel that I read my morning paper or a good book in before the shows start. Love, love, love the Hotel.
May 18, 2013
Rated 3 out of 5 by clma1342 Great staff/sketchy neighborhood
I stayed at the Sheraton Suites Wilmington Downtown on Saturday May 18th. The staff was very helpful and pleasant. My room was nice, clean and quiet.
Some problems: I put the address listed for the hotel which was on my confirmation sheet, into my GPS. When my Navi told me that I had arrived at my destination, I was in the middle of a residential neighborhood in the suburbs. When I called to ask about it the woman at the front desk knew that I was in a residential neighborhood and told me to enter a different address. If the hotel is aware that they have an incorrect address listed, why have the not corrected it?
Also, I had my small dog with me (the staff was very welcoming and kind to the dog). Therefore I went out into the immediate neighborhood several times. The street is very attractive and well maintained, however there were many people hanging about smoking, drinking and smoking pot. I did not feel safe after dark. I informed the front desk about this and they contacted the local police.
May 20, 2013
Rated 5 out of 5 by Kristen wonderful for a wedding
I recently got married in Wilmington and we chose the Sheraton as our hotel for guests and the bridal party. The staff made everything so easy for us. Tara stayed in close contact during all of the preparations. When we checked in, I was happy to see that all of our rooms were on the same floor. The rooms were extremely spacious, which was great for friends and family to all join in one room together. Finally, the hotel is conveniently located to lots of restaurants and bars in the area. I would highly recommend this hotel to others.
May 14, 2013
Rated 2 out of 5 by niru Issue with my bill
I have been staying at the Sheraton, Wilmington for several weeks now. Somehow, I find that the front desk staff are not helpful when it comes to billing related questions.
I was charged for an extra day during one of my stays back in april. Since then I have stopped by front desk several times and called them over a dozen times to get the issue fixed. Each time a different person takes my information and says they will get back to me. Only that they never got back to me and I still have not gotten this resolved. I have wasted so much time and effort on this that I have decided to stay at the courtyard across the street in the future.
May 7, 2013
Rated 3 out of 5 Guest services made a bad first impression
I arrived an hour prior to checkin time to pre-checkin before going to a meeting, so that my travel companion would be able to collect a room key when they arrived. I gave my credentials and credit card and was assured that everything would be ok and that a room would be assigned when one was ready.
While in my meeting I received a text from my travel companion that she could not get a room and that I needed to call guest services to resolve the matter.
When I had a break I stepped out to find out the problem was the manager who had taken my information had not properly entered the information or notified the next manager or some other not quite logical explanation. I was told that there was nothing I needed to do, that it would be resolved. But I was left with the impression that had the manager paid attention to properly entering all of the information when she took my card and credentials, my travel companion and I wouldn't have been inconvenienced.
I also didn't get the usual SPG service/reception. So, I thought to give this feedback so folks know they can do better.
I would recommend the hotel with these reservations.
May 17, 2013
Rated 3 out of 5 by Dave It was fine (said in that hesitating tone).
This hotel was fine. It was one of the few centrally-located hotels in Wilmington. The good: upgrade to the club floor, comfortable bed, nice snack options in the lounge, staff provided a fan when the A/C didn't really work but it was too late in the evening to mess with maintenance. The mediocre or worse: room was mostly a dull, ugly brown; elevators were flow; paint was peeling on back of bathroom door and grime in the corners, and the air conditioning in what seemed like most of the hotel didn't work well, so it was muggy. Overall, this hotel was fine. It was a place to sleep, but nothing really stood out about it. Without a group rate and the upgrade to the club floor, it wouldn't have been worth the asking rate, particularly for an upper-tier brand.
May 13, 2013
Rated 5 out of 5 by KAD217 Lack of parking
When the parking lot was full, I did not see an alternate parking area. I asked the front desk where another parking area was located. The directions were confusing. I took one of the last spots.
May 14, 2013
Rated 4 out of 5 by Argo Service was great
After the 'repair's were completed in the room, e.g. AC unit, towel rack in bathroom, and door latch repaired, the experience was very pleasant. The engineering team was prompt in responding to our request to correct a series of issues.
May 13, 2013