Sheraton Suites Wilmington Downtown

  • 422 Delaware Avenue
  • Wilmington,
  • Delaware
  • 19801
  • Estados Unidos
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Rated 4 out of 5 by 219 reviewers.
Rated 5 out of 5 by Night stay We had one minor problem with a noisy room but it was handled extremely well by the impressive staff. Everyone was so very nice and we very much appreciated Eric's generous offer as a result of the noise. He is a true professional! We will return! Thanks! June 24, 2014
Rated 3 out of 5 by Requests were not completed I had asked for a room away from the elevator and a non-handicap bathroom (bascically with a bathtub). Both were not met. It was too late when I checked in and I was too tired to go back to the front desk. About the non-handicap bathroom, I had called up specifically after I booked the room and mentioned it. Surprised that it wasnt provided. Also what's with the TV....could not figure out how to get to news. I understand SPG wants to sell products/movies but it's annoying. July 1, 2014
Rated 4 out of 5 by Downtown Wilmington Business Travel Location is good for downtown Wilmington business travel. Competitive rates. Good service from staff and clean, well-presented facilities. Very much a "no-hassle" stay - things just work well and efficient. July 3, 2014
Rated 5 out of 5 by The staff at this hotel are simply awesome! Great Hotel, Great Staff. Great Location. July 2, 2014
Rated 5 out of 5 by hotel experience The people at the front desk are polite and knowledgeable when you ask for anything extra it is immediately sent up to your room it was a very pleasant experience. June 9, 2014
Rated 5 out of 5 by Exceptional Housekeeping Service Guest left some personal items in the room after checking out of the hotel and did not realize they were missing for several days. When we contacted the hotel, Ms. Pat, the Housekeeping manager was able to track down the items and have them returned to the guest by FedEx. She went above and beyond and we are extremely grateful to her. Thank you. May 13, 2014
Rated 5 out of 5 by CARING STAFF VERY IMPRESSED WITH THE FRIENDLINESS AND RESPONSIVENESS OF THE FRONT DESK STAFF AND WAIT STAFF IN RESTAURANT. June 8, 2014
Rated 4 out of 5 by Club Lounge I thought all Sheraton Club Lounges provided free wine and beer? My recent stay at the Sheraton in Wilmington was nice and so was the club lounge, but one thing that I've been accustomed to in other hotels' club lounges was free wine and beer. June 26, 2014
Rated 5 out of 5 by Extraordinary room comfort Staff very welcoming and helpful, attentive. Rooms clean and comfortable. May 26, 2014
Rated 2 out of 5 by Very comfortable, but 10 years out of date Service, cleanliness, "greenness," was all excellent. But lordly lordy, for a hotel located in the heart of the business district in 2013, the lack of a free wi-fi system to help me conduct my business is an appalling omission. Cable ethernet using my own cable (who carries those around any more)? $10/day charge for wireless?? Really? Please, get a good IT company in there to install some routers so your guests can enjoy modern communications. Also, please crank up the heat on the breakfast buffet. Most "hot" items were cool. But thanks for the breakfast coupon!! That was very nice of you. Basil Restaurant gets 2 stars (out of 5) February 25, 2013
Rated 4 out of 5 by Excellent hotel in centre of Wilmington The staff here were welcoming and very friendly from the start. If you can get a rate to include buffet breakfast, parking and room wifi then this hotel is very easy to deal with. Rooms are comfortable. Persevere with the room keys - they are one of the few weak points! It's good value and the easy parking underground removes all worries about leaving the car in the town centre. June 10, 2014
Rated 5 out of 5 by Downtown gem The staff made checkin/ checkout easy and quick. The room was spacious and well-appointed, the bed was comfortable and cozy. Special requests were handled quickly. Every staff member used the phrase, "My pleasure", which means management cares enough about customer service to train them in how do speak to customers. We had one minor mistake (an overcharge on our breakfast bill), but the staff handled it quickly and to our satisfaction. One suggestion - there was no towel near the wet bar. That would have been a nice touch. April 13, 2014
Rated 2 out of 5 by Needs good cleaning - front desk very good The bathroom was a disgrace. There was mold in the bath tub all over. They neglected leaving enough towels for 2 people. The front desk (reception) was helpful and considerate. June 10, 2014
Rated 3 out of 5 by Missing the mark Tiles in bathroom moldy and falling out. Club room breakfast was closed when it was supposed to be available. June 9, 2014
Rated 5 out of 5 by Great Stay I was in the area at a wedding but did not want to drive once it was over. This hotel was my first choice and I'm so glad that I choose it. The room was clean, spacious and the hotel staff was very professional. April 23, 2014
Rated 5 out of 5 by Beautiful Clean Room I was very pleased with my stay at this hotel. The room decor was nice, everything was clean and smell fresh. The bed was also very comfortable. March 31, 2014
Rated 2 out of 5 by Room and General Staff General staff was awesome but the management was horrible. We ended up paying way past our budget and was threatened the day of the Conference that we could not have it because the hotel decided on their own to swipe my business debit card for the whole amount with informing me. May 27, 2014
Rated 3 out of 5 by Wilmington Wedding woes We stayed at the hotel to attend a wedding. The bridal party got ready in a few of the rooms. We requested that the rooms be cleaned after we left for the wedding. When we returned towels were on the floor, trash cans full, beds unmade, and room service items still there. The following morning, there was only one person in the kitchen and one server at the restaurant . The service was terrible. Some never got the omlets they ordered. January 27, 2014
Rated 5 out of 5 by Great Staff The staff was so professional I use star woods often. I stay at a site in Mount Laurel my husband and I and it was nothing like here. This hotel was so nice and well ran I was so impress everybody that was a part of the wedding said so. Mrs Jamison was excellent and outstanding also Mr Council extended his hand and he was off the clock what a wonderful job he did. I wish all the properties were like this one. Must come back very well run. July 29, 2013
Rated 5 out of 5 by Exceptional stay Stayed for a long holiday weekend and couldn't have been more pleased. The rooms were beautiful and the beds were absolute comfort. The food was delicious and always available. The staff were professional and alway so friendly. There was alway a "good morning" and "how is everything" around every corner. I would highly recommend staying here. This will be my place of choice for any of my future stays in Wilkington. Thank you Sheraton! November 28, 2012
Rated 4 out of 5 by hotel was clean and comformable The Hotel staff were great and met our expectations May 26, 2014
Rated 4 out of 5 by Maintenance Staff Comes Through! Your Maintenance Staff should be complimented for their initiative to help guests with luggage as the Hotel does NOT have a bellboy. Reggie and his partners were excellent and efficient and worked hard. David Lincoln Ross May 22, 2014
Rated 5 out of 5 by Oasis in the Storm I was lucky to get a room during the last snowstorm. The room was clean, quiet and comfortable. I had a delicious dinner and breakfast the next morning waiting for the roads to clear. It was a great experience. January 23, 2014
Rated 4 out of 5 by Great Room Size Nice décor and great service May 23, 2014
Rated 3 out of 5 by Valentine Sweet! Not so much Everything went ok. First off, the two people at the front desk were arguing amongst each other. You could hear them from a good distance. I was suppose to check in early. However, my room wasn't ready yet. I understand that. However, the next customer came in, and the front person guy checked him right in, then another person. I was up set for a few minutes, but I was calm. Then, I had to change things in my reservation at the front desk. This info should have been changed when I made my reservation. The info I was talking about was NO CHEESE PLATE due to be problems with dairy. However, no one saves that info. When I came in the room, there was cheese in the room. Still wasn't mad. What made me mad was that I always get the Romace Package, and the guy at the desk told me that I have to eat breakfast in my room. I politely told him that I always eat the buffett in the restaurant like alwys. The other person at the front desk was starting to give me an attitude about it. Themn, I left the desk and they finally gave me my coupons. I don't know what the arguement is about, however you can feel the tension coming form both of them. ! This occasion was suppose to be a special night, but it didn't start off like that. I was very disappointted and hurt. Especially form the front desk. I made sure that I didn't have to call them for anything else for the rest of my stay. February 17, 2014
Rated 5 out of 5 by The rooms were really nice The rooms were very nice. The beds were extremely comfortable, and the curtains kept the rooms extremely dark. You could sleep all day! The suite was large and the 2 televisions were great for everyone to watch what they wanted. Housekeeping services were great too! October 15, 2013
Rated 4 out of 5 by Honest Staff I was very relieved that an item we left in the room at check out was turned in and returned promptly when I phoned to report it. Not all establishments have such honest employees! We stayed at this hotel to visit Winterthur. It was convenient. Good nearby restaurants. August 25, 2013
Rated 4 out of 5 by VACATION WE WERE FROM OUT OF TOWN, FIRST TIME IN THE DELAWARE AREA. CALLED HOTEL FOR DIRECTIONS GOT THE BEST PERSON SHE GOT US RIGHT THERE. THE ONLY PROBLEM WE HAD WAS ON THE LAST DAY OF TRIP TOLIET GOT CLOGGED AND WENT ALL OVER BATHROOM. October 15, 2013
Rated 5 out of 5 by Great place to Stay This starwood property is in a great location, great staff, great management, and in all, the best choice for places to stay near Wilmington. Great proximity to the Y, businesses and of course really great service. April 3, 2012
Rated 5 out of 5 by Room 914 Clean the grout in the tub area with bleach and regrout with new grout. It is a little thing but what could be the the difference between a, "WOW", and an, "OK", stay. September 29, 2013
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