Rated 5 out of 5 by Frankler So Enjoyed my Stay
I visit Wilmington often as my brothers and sisters live there. About three years ago I stayed at this hotel and it was passable. My husband made the reservation this year and it was so different and BETTER than my last trip, I couldn't believe the turn around. Every staff member was so friendly and obviously well trained. No doubt we stay there on our next trip and I would definitely recommend the Wilmington Sheraton.
November 26, 2012
Rated 5 out of 5 by CarolO Great accommodations - restaurant needs help
Wonderful, clean stylish property. Great staff at the desk. Pet friendly! Two negatives.
1. Parking - last night unable to park in garage due to rude guests who parked in double spaces or in handicapped when not handicapped. Need to police this better.
2. Restaurant was a disaster - the breakfast bar had minimal food on it. Staff were eating in the back while the chef tried to cook. Poor management!
June 16, 2013
Rated 4 out of 5 by MyNickname50 Parking and Power Failure
Hotel, staff... were great. The only 2 exceptions were: The garage parking is inadequate. Both times we got the LAST space and we were by far NOT the last looking to park for the night. Due to the way the garage is they need to let people know where to park when the garage is full. Then there was the power failure. Okay, it happens, but the rooms did not have a single battery backed up light in them.
June 1, 2013
Rated 5 out of 5 by BusTraveler123 Great staff
I've stayed in a hotel every week for the past 7 years and at this hotelspecifically for the last 2. Through this, I've had the opportunity to see many different hotels, starwood and others, and meet the staff of many great hotels. In my experience, it is not uncommon to find pleasant and uncommon staff. However, there has not been a hotel whose entire staff actually makes you feel like you have a personal connection to the hotel like those at the Sheraton Wilmington. I consider the front desk friends and they treat me like one.
I even had one experience where a technician was working in the gym and when I couldn't find a jump rope, he went and made me one! The accomodations aren't glamourous, but they are spacious, clean, and fit for business travel. The only negatives with this hotel are the slow internet and mediocre food. Even so, I fondly consider this hotel a home away from home.
April 3, 2012
Rated 5 out of 5 by Melody50 Excellent customer service
Rooms are large, clean and comfortable. Staff was very kind and compensated us when we had to be moved due to the carpets being cleaned. Hotel is very quiet and location was perfect.
October 8, 2013
Rated 4 out of 5 by DS123 Hotel has Great Servce
Everyone at reception was professional, friendly and helpful. Kudos to Bobbi and Lori for their assistance. I was there on a wintry day and a woman fell on the wet floor. Reception was especially caring and worked hard to get the wet floor dried promptly. Waitress at breakfast & host in Club Level evening reception were both very friendly.
WiFi disappointing - unable to stream on iPad.
January 28, 2013
Rated 4 out of 5 by sarah2013 Good customer services, had to switch room due to broken heater
We booked a suite with two double beds and a sofa bed as we have 3 people. The check-in was efficient and courteous and we got a room on the 16th floor. The room was cold when we got there, the heater was blowing cold air and the thermostat was set to 74 degree. I called the front desk but was told to up the temperature and wait for 15 minutes. So I set it to 80 degree and waited. 20 minutes later and the room got even colder, the front desk said they would send an engineer up right away.
As soon as the engineer came in to the room, he commented how cold the room was and immediately started working on the problem. At first he suspect a loose wire problem that would take 5 minutes, but it wasn't the issue. After more than 20 minutes, he was still debugging the problem and he asked if we prefer to wait or he can get us another room since he had no idea how long it will take him. It was after 9pm already, so we agreed to switch room.
The engineer was very polite and kept on apologizing for the problem. The first room he found on the same floor was nice and warm, but it was right next to the elevator and I told him that won't work. In order to give us the same 2 double beds and sofabed, we had to go to 15th floor. So after all the commotions, we finally switched to a nice and warm room and slept well over the night.
The engineer had promised to make up the inconveniences (the whole incident wasted almost 1.5 hours of our resting time) by giving me award points as I am a Sheraton Preferred Member. I forgot to double check with the frontdesk when I checked out and I haven't seen any points awarded at this point.
Overall, besides the broken heater, all the staff in the hotel were very friendly and helpful. They work to accomodate your needs. The hotel is a little old compared with other Sheraton I stayed, but it was very clean and quiet. I forgot the engineer's name but he was especially courteous.
November 5, 2013
Rated 5 out of 5 by Catbabe Great for business or pleasure
All of the staff was very friendly and helpful. I especially would like to comment on Lisa at the front desk. She was very professional, prompt and friendly without being over the top. Thank you!
September 30, 2013
Rated 5 out of 5 by NartinP Nice renovation
I always stay at the Sheraton in Wilmington as it offers great value and location. The recent renovation is a great improvement and, I suspect, needed with the Westin coming on-line in the next year of so. The staff are always welcoming and the environment is always predictable. As a frequent traveller, predictability is a very good thing. This place feels like home!
June 1, 2013
Rated 5 out of 5 by Donald Exceptional service
Feels like going home. Always exceptional, warm and friendly personalised service.
October 12, 2013
Rated 4 out of 5 by SteveH Outstanding Staff
The four staff members that I had interactions with were excellent. Starting with Dominique at the front desk, she was very professional and helpful when I checked in and recommended a great place for dinner. That evening when we received linens for the pull out sofa bed they were stained. The hotel staff member quickly brought up a replacement set and was very apologetic. Soon afterward Dominique followed up with a call to ensure that everything was in order. The next morning, we enjoyed the complimentary breakfast buffet. The food was very good. The waitress and chef were excellent. I apologize for not recalling their names because they should all be commended for their excellent attitudes and commitment to customer service. It isn’t too often I have the pleasure to be able to write such a positive review. Unfortunately, I don’t see myself staying that this property again as my business doesn’t take me to Delaware
December 31, 2012
Rated 3 out of 5 Internet and SPG Recognition
I was unable to connect to in-room internet. when I contacted 'guest services', I was given the 800 number for ATT, rather than being provided 'in-house' support.
Front desk was unable to find my SPG account, using my name or address. Eventually, I was able to find an e-mail with my SPG#.
August 30, 2013
Rated 5 out of 5 by MamaSue A Great Find!
Our stay at the Sheraton Suites in Downtown Wilmington was wonderful. The thing that attracted me, as I shopped online, was its proximity to our destination and the incredible value offered by the hotel. The price of $79 for this luxury suite was amazing. It induced me to sign up for the rewards program. We will certainly revisit Sheraton in our future travels.
January 28, 2013
Rated 1 out of 5 by Shinky0 Terrible Lounge
This hotel is fine overall but the Club Lounge is really the worst I've seen on a SPG hotel.
There isn't much things available, coffee machine is most often off, out of service, and unavailable late evening. This is definately not a place you would hang out after a diner
I am giving a bad rating due to the lounge being way under usual Sheraton standard.
October 12, 2012
Rated 4 out of 5 by Matt77 Nice Hotel - Bad Breakfast Bar
The Sheraton Wilmington has very spacious suites. The hotel meets Starwood standards. It's clean, the staff is friendly, great location for downtown Wilmington. The only negative thing I would say would be the Bistro Bar where they have breakfast. The breakfast bar hardly had any food, what was there was beyond terrible, with horribly poor presentation.
October 24, 2012
Rated 5 out of 5 by LoriStar This hotel has great features and great customer service.
Rooms are large and adequate. The only thing that could be improved is the check-in process and the parking unloading. It was a little lengthy due to volume of check-ins. But the staff was very friendly and efficient. The warm fresh baked cookies were a wonderful as well as complimentary bottled water. Great breakfast buffet. We'll definitely be back!
July 31, 2012
Rated 5 out of 5 by Prenny Wonderful hotel!
Sheraton Suites in Wilmington was spacious, clean, and comfortable. I would recommend it without reservation.
October 2, 2013
Rated 5 out of 5 by EXECCORD1 GREAT STAFF,MAKES FOR A GREAT STAY!!
FROM THE FRONT DESK STAFF,TO THE CAFE STAFF,TO THE SIMPLE THINGS,LIKE PARKING,THIS STAFF HAS THERE ACT TOGETHER!! THE ROOM WAS GREAT! QUIET,CLEAN,WITH A GREAT PICTURE WINDOW OF THE CITY! AND THE MEAL! BEING A VEGETARIAN,I CANT ALWAYS FIND A GOOD MEAL,YOUR STAFF WENT WAY ABOVE AND BEYOND ,TO MAKE NOT ONLY MY MEAL,BUT MY DESSERT A JOY!!!
November 27, 2012
Rated 5 out of 5 by Kia71 A Great Stay
The thanksgiving holiday was great, but what made it even better was the comfort my family and I had at your hotel. The hotel was wondeful, the staff was very helpful and nice. The rooms were great and the view was amazing. I will highly recommend this hotel to all my friends and let them know if they want a great nights stay this is the place.
December 1, 2012
Rated 4 out of 5 by lettie Great space.
Very comfortable bed; love the suite set up, where we have a sofa and chair...place to sit and visit.
I wish the food in the restaurant wasn't so expensive, although the servings were very generous. I opted for the yogurt parfait, and it was delicious!
Location was great...easy access to so much in the area!
July 15, 2013
Rated 4 out of 5 by MomOfGroom Great location and features
The hotel was a hub for our son's wedding activities and we enjoyed many of the services at the hotel. Rooms were clean and comfortable. Parking spots VERY tight in the garage, but there were plenty. Front desk staff varied from lovely and helpful to downright rude. Eggs were powdered for breakfast and awful. Otherwise a decent stay.
October 25, 2012
Rated 4 out of 5 by MCfromNJ nice rooms
Very nice large suites - would have been nicer on Club Level.
October 3, 2013
Rated 5 out of 5 by Hast48 My Review
The staff at this hotel are outstanding! They are extremely friendly and outgoing. They make you feel like your part of a family. The hotel its self is great. Spacious rooms and a great location. I will definitely be staying here again.
August 30, 2013
Rated 4 out of 5 by Guest255 lectureship Meeting
The room and facilities were great and the value for the room rate was great. Good location to shopping and places to eat.
But the cooks don't know how to prepare grits and oatmeal. I went to the Wafflehouse that was close to the hotel and the hotel cooks should go the Waffle house and learn to cook.
June 30, 2013
Rated 4 out of 5 by whoot sauna did not heat up during 3 day stay
We did ask front desk if sauna was out of order and was told should be working and house keeping would check and call room to confrim....no one called and the 3 days we stayed the sauna was never hot!!! Also parking fee is outrageous should be discount rate for guest staying at hotel or free parking
June 24, 2013
Rated 5 out of 5 by Jeff0427 If you're looking for great customer service
The entire staff, from housekeeping to the front desk to the restaurant / bar, provided friendly, professional service that exemplifies a great hotel. No matter what the question or request, each person was friendly and attentive to details. On top of that, the accommodations were clean, comfortable, and welcoming.
December 30, 2012
Rated 5 out of 5 by ronster67 This hotel has great features, but...
when we had checked in to the hotel...we were not notified of a potential small problem they were having...NO HOT WATER! we were notified about 30-45 minutes after we settled down, witjh a note slipped under our door. The manager had compensated us for the unfornate situation...outside of that...place was great
October 4, 2012
Rated 4 out of 5 by Mike23 Safe and secure traveler
Arrived unexpectedly a day before my reservation arrival date/time. Staff worked magic to find me accomodations on busy Friday night. Stayed both nights. Room clean and well setup. Restaurant personnel were fantastic, food (especially am buffet) very good. I'd recommend this to my friends coming to Wilmington.
October 30, 2012
Rated 3 out of 5 by allnamestaken The hotel's green feature/ housekeeping needs organization
I had trouble this visit with your green feature for housekeeping. When I would hang my sign I either did not get the points card and still did not get my room cleaned or one time got my room cleaned dispite having it hung. When I wanted housekeeping to clean my room they did not seem interested in doing it. Example on a Saturday when I was off from work and in my room all day, they knocked on the door and when I answered they said do you want anything, not would you like your room cleaned or I am here to clean your room. I was embarassed to say yes I want the room cleaned or yes please do your job so I asked for clean towels and garbage emptied. The next day they did not come at all- with no green tag hung but I recieved a bag of clean towels on my door. This is not at the level of service that I have had in the past, and it makes me wonder if there has been a change in management or supervisors. While this may not prevent me from staying there again if I recieve similar service next time I will probably start going to another hotel.
August 4, 2013
Rated 5 out of 5 by Chuck40 Execellent business hotel
This is a comfortable hotel with a friendly and efficient staff. The meeting room facilities are excellent - so are the restaurant and catering to the meeting room.
September 7, 2013