Rated 4 out of 5 by VBFD186 Great Staff
Recently stayed over the Thankgiving holiday while in town visiting family and really enjoyed our stay. The staff was excellent and very helpful from those working the front desk to those working the restaurant. I would definitely stay again during future visits to Wilmington. Customer service well done!
December 2, 2013
Rated 5 out of 5 by marie358 Excellent Stay!
This experience was wonderful! Great room, great service, wonderful time. The bartender in the restaurant was very pleasant and helpful. The only thing that would have made the facility outstanding was to have a hot tub in the pool area.
November 18, 2013
Rated 3 out of 5 by GB07 Sheraton Suites Wilmington
Spacious rooms with nice Club Lounge. Unfortunately, the remote for the living room TV did not work, the room key reader worked most of the time, and when we left the room around 12:45 the first day, our room never got cleaned that day.
November 11, 2013
Rated 5 out of 5 by Carol126 A great place to stay
This hotel has great features such as a indoor pool and an exercise room for their guest. And the the hotel is in walking distance to the downtown area. Also the staff at Sheraton Suites Wilmington, Delaware (Downtown) were very pleasant.
November 4, 2013
Rated 4 out of 5 by sarah2013 Good customer services, had to switch room due to broken heater
We booked a suite with two double beds and a sofa bed as we have 3 people. The check-in was efficient and courteous and we got a room on the 16th floor. The room was cold when we got there, the heater was blowing cold air and the thermostat was set to 74 degree. I called the front desk but was told to up the temperature and wait for 15 minutes. So I set it to 80 degree and waited. 20 minutes later and the room got even colder, the front desk said they would send an engineer up right away.
As soon as the engineer came in to the room, he commented how cold the room was and immediately started working on the problem. At first he suspect a loose wire problem that would take 5 minutes, but it wasn't the issue. After more than 20 minutes, he was still debugging the problem and he asked if we prefer to wait or he can get us another room since he had no idea how long it will take him. It was after 9pm already, so we agreed to switch room.
The engineer was very polite and kept on apologizing for the problem. The first room he found on the same floor was nice and warm, but it was right next to the elevator and I told him that won't work. In order to give us the same 2 double beds and sofabed, we had to go to 15th floor. So after all the commotions, we finally switched to a nice and warm room and slept well over the night.
The engineer had promised to make up the inconveniences (the whole incident wasted almost 1.5 hours of our resting time) by giving me award points as I am a Sheraton Preferred Member. I forgot to double check with the frontdesk when I checked out and I haven't seen any points awarded at this point.
Overall, besides the broken heater, all the staff in the hotel were very friendly and helpful. They work to accomodate your needs. The hotel is a little old compared with other Sheraton I stayed, but it was very clean and quiet. I forgot the engineer's name but he was especially courteous.
November 5, 2013
Rated 4 out of 5 by Thomas64 Bad area of city
The surrounding area at night is dangerous to walk.
November 2, 2013
Rated 2 out of 5 by kauaikid Very comfortable, but 10 years out of date
Service, cleanliness, "greenness," was all excellent. But lordly lordy, for a hotel located in the heart of the business district in 2013, the lack of a free wi-fi system to help me conduct my business is an appalling omission. Cable ethernet using my own cable (who carries those around any more)? $10/day charge for wireless?? Really? Please, get a good IT company in there to install some routers so your guests can enjoy modern communications. Also, please crank up the heat on the breakfast buffet. Most "hot" items were cool. But thanks for the breakfast coupon!! That was very nice of you. Basil Restaurant gets 2 stars (out of 5)
February 25, 2013
Rated 3 out of 5 by smith1952 rate high and pay parking not good
the room should come with parking spot and internet should be a given. Hotel is located in a very bad area, not safe after dark.
October 24, 2013