Rated 5 out of 5 by LoriStar This hotel has great features and great customer service.
Rooms are large and adequate. The only thing that could be improved is the check-in process and the parking unloading. It was a little lengthy due to volume of check-ins. But the staff was very friendly and efficient. The warm fresh baked cookies were a wonderful as well as complimentary bottled water. Great breakfast buffet. We'll definitely be back!
July 31, 2012
Rated 1 out of 5 by Al125 Room Review
First of all the parking was extremely tight
In the room:
• The phones did not work
(Repair man fixed one of them)
• The safe never worked (never fixed)
• The shower water did not go down
(repair man had to come to fix)
• Went for the Blues Festival and the front
desk was no help on where to park
August 5, 2014
Rated 5 out of 5 by EXECCORD1 GREAT STAFF,MAKES FOR A GREAT STAY!!
FROM THE FRONT DESK STAFF,TO THE CAFE STAFF,TO THE SIMPLE THINGS,LIKE PARKING,THIS STAFF HAS THERE ACT TOGETHER!! THE ROOM WAS GREAT! QUIET,CLEAN,WITH A GREAT PICTURE WINDOW OF THE CITY! AND THE MEAL! BEING A VEGETARIAN,I CANT ALWAYS FIND A GOOD MEAL,YOUR STAFF WENT WAY ABOVE AND BEYOND ,TO MAKE NOT ONLY MY MEAL,BUT MY DESSERT A JOY!!!
November 27, 2012
Rated 5 out of 5 by Kia71 A Great Stay
The thanksgiving holiday was great, but what made it even better was the comfort my family and I had at your hotel. The hotel was wondeful, the staff was very helpful and nice. The rooms were great and the view was amazing. I will highly recommend this hotel to all my friends and let them know if they want a great nights stay this is the place.
December 1, 2012
Rated 4 out of 5 by MomOfGroom Great location and features
The hotel was a hub for our son's wedding activities and we enjoyed many of the services at the hotel. Rooms were clean and comfortable. Parking spots VERY tight in the garage, but there were plenty. Front desk staff varied from lovely and helpful to downright rude. Eggs were powdered for breakfast and awful. Otherwise a decent stay.
October 25, 2012
Rated 5 out of 5 by Jeff0427 If you're looking for great customer service
The entire staff, from housekeeping to the front desk to the restaurant / bar, provided friendly, professional service that exemplifies a great hotel. No matter what the question or request, each person was friendly and attentive to details. On top of that, the accommodations were clean, comfortable, and welcoming.
December 30, 2012
Rated 5 out of 5 by LDC2014 Excellent service
We were working in the legal suite to prepare for trial. Everything went smooth with the arrival of all our equipment and vendors. Everything was set up as we requested.
September 2, 2014
Rated 5 out of 5 by ronster67 This hotel has great features, but...
when we had checked in to the hotel...we were not notified of a potential small problem they were having...NO HOT WATER! we were notified about 30-45 minutes after we settled down, witjh a note slipped under our door. The manager had compensated us for the unfornate situation...outside of that...place was great
October 4, 2012
Rated 4 out of 5 by Mike23 Safe and secure traveler
Arrived unexpectedly a day before my reservation arrival date/time. Staff worked magic to find me accomodations on busy Friday night. Stayed both nights. Room clean and well setup. Restaurant personnel were fantastic, food (especially am buffet) very good. I'd recommend this to my friends coming to Wilmington.
October 30, 2012
Rated 4 out of 5 by lettie Great space.
Very comfortable bed; love the suite set up, where we have a sofa and chair...place to sit and visit.
I wish the food in the restaurant wasn't so expensive, although the servings were very generous. I opted for the yogurt parfait, and it was delicious!
Location was great...easy access to so much in the area!
July 15, 2013
Rated 5 out of 5 by MonicaSoFL Great Stay!!!
I stayed at Sheraton one night but what a great night of rest! My family and I stayed in a suite and it was Fabulous. The room was spacious, clean and the bed was amazing. Extremely comfortable. Glad we chose to stay here. Will stay again when I return to Wilmington!!!
July 16, 2014
Rated 4 out of 5 by VBFD186 Great Staff
Recently stayed over the Thankgiving holiday while in town visiting family and really enjoyed our stay. The staff was excellent and very helpful from those working the front desk to those working the restaurant. I would definitely stay again during future visits to Wilmington. Customer service well done!
December 2, 2013
Rated 5 out of 5 by chris294 Great Staff
due to a spelling error my reservation was under the wrong name but the terrific receptionist figured out the problem immediately and got us to our room quickly. Also called a cab later in the evening, very helpful. The porter was very helpful and assisted my husband with a car emergency. great Staff.
October 21, 2013
Rated 4 out of 5 by Guest255 lectureship Meeting
The room and facilities were great and the value for the room rate was great. Good location to shopping and places to eat.
But the cooks don't know how to prepare grits and oatmeal. I went to the Wafflehouse that was close to the hotel and the hotel cooks should go the Waffle house and learn to cook.
June 30, 2013
Rated 4 out of 5 by whoot sauna did not heat up during 3 day stay
We did ask front desk if sauna was out of order and was told should be working and house keeping would check and call room to confrim....no one called and the 3 days we stayed the sauna was never hot!!! Also parking fee is outrageous should be discount rate for guest staying at hotel or free parking
June 24, 2013
Rated 5 out of 5 by LYDIA49 This hotel was great
We enjoy our stay. The staff was very professional and accommodating. We enjoy the comfortable king size bed and the wet bar. We ordered room service and it was delivered quickly. We would definitely come back to this hotel.
August 5, 2014
Rated 5 out of 5 by Meirav Best service ever!!!
Due to my line of work,I spent most of my time at hotels. Downtown WIlmington Sheraton has the best customer service. From the reception, to the maintenance and cleaning. The lounge service is excelent.
August 14, 2014
Rated 2 out of 5 by Discussed Room and General Staff
General staff was awesome but the management was horrible. We ended up paying way past our budget and was threatened the day of the Conference that we could not have it because the hotel decided on their own to swipe my business debit card for the whole amount with informing me.
May 27, 2014
Rated 3 out of 5 Internet and SPG Recognition
I was unable to connect to in-room internet. when I contacted 'guest services', I was given the 800 number for ATT, rather than being provided 'in-house' support.
Front desk was unable to find my SPG account, using my name or address. Eventually, I was able to find an e-mail with my SPG#.
August 30, 2013
Rated 3 out of 5 by clma1342 Great staff/sketchy neighborhood
I stayed at the Sheraton Suites Wilmington Downtown on Saturday May 18th. The staff was very helpful and pleasant. My room was nice, clean and quiet.
Some problems: I put the address listed for the hotel which was on my confirmation sheet, into my GPS. When my Navi told me that I had arrived at my destination, I was in the middle of a residential neighborhood in the suburbs. When I called to ask about it the woman at the front desk knew that I was in a residential neighborhood and told me to enter a different address. If the hotel is aware that they have an incorrect address listed, why have the not corrected it?
Also, I had my small dog with me (the staff was very welcoming and kind to the dog). Therefore I went out into the immediate neighborhood several times. The street is very attractive and well maintained, however there were many people hanging about smoking, drinking and smoking pot. I did not feel safe after dark. I informed the front desk about this and they contacted the local police.
May 20, 2013
Rated 5 out of 5 by dmd55 Excellent weekend
Each year our organization has an event in Wilmington. Sheraton Suites is our hotel of choice, along with a majority of friends. I love the suites. The beds and bedding are to die for! God bless the staff for accommodating our very large group for the weekend. It's always perfect for me.
August 8, 2012
Rated 3 out of 5 by kng90 Needs Improvement
At checkin front desk host did not tell me the cost of the garage and when giving the room key he did not advise me the floor it was on. His sleeves were roll up and I did not feel as welcome as the other sheratons I have stayed in the past. The bath tub and sink drains were very slow.
August 22, 2012
Rated 3 out of 5 by Msspeech The hotel was just average
The bath tube was not cleaned everyday. The food isn the club room was limited, juice fruit and coffee. I didn't enjoy it.
August 31, 2014
Rated 5 out of 5 by MKatt All Good
Great stay. As a consultant who spends 160+ nights a year in hotels some years, I see a lot. Staff here took care of me. Everything went well. Book with confidence.
August 18, 2014
Rated 5 out of 5 by travelernyc Great experience!
The hotel staff was extremely helpful, friendly and professional. The room was even better than we had expected. It was extremely spacious for 3 of us and everything was clean, comfortable and well above average. Everything about our stay was fantastic from beginning to end.
October 3, 2012
Rated 4 out of 5 by mikesmith1515 Club Lounge
I thought all Sheraton Club Lounges provided free wine and beer? My recent stay at the Sheraton in Wilmington was nice and so was the club lounge, but one thing that I've been accustomed to in other hotels' club lounges was free wine and beer.
June 26, 2014
Rated 3 out of 5 by Fredro Needs a Makeover
This hotel has potential, but it clearly is in need of a makeover. Room had an odd smell to it, air conditioning kept cooling away despite turning the thermostat up. Plastic cups in a $200/night hotel simply don't cut it. Overall, an average, mediocre kind of place.
July 29, 2012
Rated 4 out of 5 by NewCanaanHector Excellent hotel, though it could use some help
Although the fridge was not working when we got to the room and the corridors really need a better setup (lighting and carpet scheme). Hotel was great, Staff was top notch, and stay was a success.
Restaurant has a really nice ambience and staff there is also great.
November 21, 2012
Rated 1 out of 5 by Irnaggie86 Avoid this hotel at all costs
Half the elevators were out, the gate in the parking garage didn't work, couldn't find a working ice machine, got attitude from room service when asked for ice, had incoming phone calls misrouted or just not answered. Other than that, the stay was meh.
December 16, 2012
Rated 3 out of 5 by bobc1029 a couple of problems
Hi stayed at your hotel over a weekend. On Sunday morning I decided to have breakfast in the restaurant. The service was very slow, even though there weren't many people. the waitress seemed a little resentful that I wanted to order from the menu rather than spend the extra money for the buffet and more than I would eat. By the time my breakfast came, it was cold. I thought about sending it back, but thought that that might make her more resentful.
I will probably stay here again -- my son lives nearby and just had a child -- but I won't come to the restaurant.
Also when I left on Monday morning the clerk at the front desk must have checked me out before I could exit the garage. I tried the key card several times with no luck, so I backed up, reparked and went to the desk. Since I was backing up, I did not realize that he had finally opened the gate. When I got to the desk he was laughing. Maybe he was embarassed or nervous, since I'm sure my face should some anger, but it was hard not to feel like he was laughing at me.
September 30, 2012