Rated 5 out of 5 by JimmyB44 Sheraton Wilmington
All staff were pleasant and helpful.
They have a floor that allows dogs otherwise we could not have attended my nephew's wedding. Facilities were excellent.
October 3, 2012
Rated 3 out of 5 Guest services made a bad first impression
I arrived an hour prior to checkin time to pre-checkin before going to a meeting, so that my travel companion would be able to collect a room key when they arrived. I gave my credentials and credit card and was assured that everything would be ok and that a room would be assigned when one was ready.
While in my meeting I received a text from my travel companion that she could not get a room and that I needed to call guest services to resolve the matter.
When I had a break I stepped out to find out the problem was the manager who had taken my information had not properly entered the information or notified the next manager or some other not quite logical explanation. I was told that there was nothing I needed to do, that it would be resolved. But I was left with the impression that had the manager paid attention to properly entering all of the information when she took my card and credentials, my travel companion and I wouldn't have been inconvenienced.
I also didn't get the usual SPG service/reception. So, I thought to give this feedback so folks know they can do better.
I would recommend the hotel with these reservations.
May 17, 2013
Rated 5 out of 5 by nettyb fender bender
The rooms were very spacious (very new), staff was superb....and hotel was very quiet, didnot hear noise in hallroom. I would recommend this hotel to all..
January 14, 2013
Rated 5 out of 5 by Mike1776 Grear Staff and Service
I am a frequent guest at the Sheraton Suites, Wilmington, Delaware. I have always found the staff to be unfailingly cheerful, efficient and helpful.
November 11, 2012
Rated 4 out of 5 by DJ24 Hotel Conference
Computer system was down which caused some delay. I understand that it was not the fault of the workers or the hotel but wanted to document anyway.
February 21, 2013
Rated 5 out of 5 by AlexM Front dest staff rocks!
The professional care from the front desk staff made it clear that as guests we were THE priority of their Saturday evening work at the desk.
August 28, 2013
Rated 4 out of 5 by Paul48 Comfortable stay
Stayed 2 nights for business nice room and comfortable. Only issue was on a low floor and bar had a band until 11:30pm. Got breakfast for it.
December 3, 2012
Rated 4 out of 5 by APB1 Great club lounge!
Rooms were good - spacious and clean - but the club lounge was outstanding. Some little things kept me from giving 5 stars overall.
December 16, 2013
Rated 4 out of 5 by DNem Space, comfort and location
A convenient central location, supplemented by spacious accomadation and all the facilities needed.
March 7, 2014
Rated 3 out of 5 by smith1952 rate high and pay parking not good
the room should come with parking spot and internet should be a given. Hotel is located in a very bad area, not safe after dark.
October 24, 2013
Rated 4 out of 5 by gunner Love this place great hotel in the middle of ever;ything
Loved our stay this is the 4th time at this hotel and it keeps getting better. The staff is the best they make this hotel great.
April 15, 2013
Rated 5 out of 5 by Cbrown189 The Hotel was fantastic!
I stayed at the hotel for a romantic getaway and we both enjoyed our stay at the Sheraton. The staff and the facility was great.
January 28, 2013
Rated 3 out of 5 by jdogsolo hotel was ok
pool was only 3 feet and had a bad smell and sauna did not work ,bathroom was in poor shape. Food over priced and too many fees
January 15, 2013
Rated 4 out of 5 by SLG427 Nice hotel with comfortable and big rooms
The room was comfortable, spacious and clean, and the staff were very kind and accommodating during our stay.
February 3, 2014
Rated 5 out of 5 by Dross0975 wonderful stay
Wonder stay. The staff was great..Shawna from front desk was great..it was a great experience to see awesome customer service
May 13, 2013
Rated 3 out of 5 by Rico Breakfast buffet a disappointment
For Sunday morning the service was slow, the facility didn't seem that clean so we wound up leaving and going somewhere else
May 6, 2013
Rated 4 out of 5 by Birdman101 television not what it should be...
I was mildly irritated that the Fox News channel was not available. It was "overdubbed" with a redundant broadcast of CNBC.
August 13, 2012
Rated 4 out of 5 by bluejays Check in a problem
Hotel management needs to allow SPG guests to check in promptly instead of telling them to get in the back of a long line.
August 7, 2012
Rated 5 out of 5 by Elvis13 Very nice experience...
Staff was courteous and room was very clean. I liked the $5 offer to skip housecleaning for a day. It was a nice touch.
April 21, 2013
Rated 4 out of 5 by Josre Cleanliness
The only issue I have with this hotel is that the room cleanliness is not up to standard. Otherwise the hotel is fine.
March 6, 2013
Rated 5 out of 5 by Eph2013 Very spacious and clean
Beautiful spacious room and very responsive guest services staff. I would definitely recommend for business travel.
September 11, 2013
Rated 5 out of 5 by Omar15 Great Amenities
I recommend this hotel as a great place to stay. It has great amenities and is certainly secured for its customers.
August 29, 2012
Rated 4 out of 5 by WhitneyN215 Friendly Staff
Everyone working at this hotel was very friendly and eager to help. The beds were the most comfortable beds ever.
August 12, 2013
Rated 5 out of 5 by Prenny Wonderful hotel!
Sheraton Suites in Wilmington was spacious, clean, and comfortable. I would recommend it without reservation.
October 2, 2013
Rated 1 out of 5 by JP123 Poor Service
Room service was 30 minutes late, order was incorrect, and menu items that were purchased were not available.
October 10, 2012
Rated 5 out of 5 by AMbest All around excellent experience
very accomodating, i made internet reservation, wrong month, staff immediately corrected and accomodated me
July 1, 2013
Rated 5 out of 5 by Donjb1 Parking
I was not charged to park on Friday and was told will not be charged Saturday. I was charged Saturday.
May 6, 2013
Rated 5 out of 5 by Carroll48 This hotel has a friendly staff
From the desk clerk to the big guy who cooks the breakfast in the morning they were all friendly
June 24, 2013
Rated 4 out of 5 by LAPS GOOD TRAVELERS STOP
GREAT FOR TRAVELERS LOOKING FOR CLOSENESS TO 95 , INTERNET , GYM , POOL , GOOD FOOD , NICE ROOM
May 31, 2012
Rated 5 out of 5 by Donald Exceptional service
Thank you Lisa for amazing service, so personal and remembering my name throughout the stay!
May 24, 2013