Rated 4 out of 5 by Anniehooty101 Overall, a great experience!!
Loved our stay at this hotel, but noticed two items that need attention. The bathroom has no exhaust going on at all ... mirrors get so clouded up during a shower you can't see it at all. Also, lighting fixture in bathroom is rusting, even though it looks fairly new. Second problem was that the mattress pad had what appeared to be a urine stain right by the pillow location. If the maid can't change it when she sees a dirty pad, she can leave it off all together or at least put it by the feet. Staff was great! Did not have time to report these two issues as we left. But, overall, staff was wonderful, room comfortable and attractive, hotel and rooms smell nice and fresh!
May 18, 2015
Rated 1 out of 5 by UpsetMother A huge disappointment
Rude front desk staff, having personal conversations and not welcoming to the guest. Room was not tidy, no towels in room when we checked in, asked to speak to manager and no one ever came.
A plus was that the bed was comfortable and overall hotel is nice
May 14, 2015
Rated 4 out of 5 by netdee Great Getaway!
My husband and I rarely get away, and this was a pleasant trip. There were a few issues (nose and fingerprints on the window, cracked tiles, worn furniture) but no deal-breakers. In all, it was a nice trip, the staff was friendly, clean comfortable beds, quiet atmosphere.
February 2, 2015
Rated 4 out of 5 by eklplat No Smoking in Garage, Please
Had a brief (1 night) stay here recently. I've stayed in this location off and on for the last 3 years. It still surprises me that the computer system at check in doesn't let the person behind the desk know how many times I've stayed at the facility. Seems silly to offer me directions when I've likely spent more days there than some of the folks have been on the job there. That said, always an enjoyable experience here. Typical, trusted Sheraton Suites experience. I do tend to prefer Westin when I can arrange it, but the value and location of this property is quite good.
One new development that I hadn't experienced in the past is people smoking outside the elevator lobby on the P5 level of the parking. The underground parking is a key amenity of this facility, but having to walk through a cloud of smoke to get to my car is unexpected and uncomfortable. I realize it's cold outside, but maybe it's time to offer a smoking cessation class to the employees rather than have them smoke in an area frequented by guests.
December 5, 2014
Rated 5 out of 5 by Lionesslil guest
Camella greeted us at the front desk. She was welcoming and professional. I was privileged to stay on club level. She explained all of the services we were entitled to, she explained the breakfast buffet and the times. we received evening appetizers. Chris, at the bar took our order, served us with a beautiful presentation and in a timely manner.
December 1, 2014
Rated 3 out of 5 by Arm3 Heat broke almost froze
Conference rooms cold. No heat in my room .
Did not fix enough food
November 17, 2014
Rated 4 out of 5 by San24 This Hotel has Great Rooms
The room I stayed was excellent felt like home...
November 11, 2014
Rated 4 out of 5 by jassmuse Pleasant surprise after street confusion.
Wilmington is a small city, but the streets ARE somewhat confusing. After missing a turn, it was blocks before we could return to the hotel. However, we were impressed with the size of the room (a small suite) and the comfortable bed. The sofa, however, was NOT comfortable. The staff was friendly and responsive. The hotel area is kind of desolate in the evening and on weekends.
November 2, 2014