Rated 5 out of 5 by PatW Spacious and Comfortable
We stayed here for three nights while exploring the mansions and gardens of the Brandywine Valley. Our two-room suite (all of the rooms here are suites) was large, clean, well-appointed and extremely comfortable, with a refrigerator and microwave. We had club-level privileges, which was convenient for light breakfasts every morning, but we were too busy for the evening hors-d'oevres. Our package also included free internet access, and we were given free parking to compensate us when the room type we had booked (club floor, two double beds) was unavailable.All of the staff were exeptionally friendly and helpful.
July 1, 2014
Rated 3 out of 5 by mrigankbose Requests were not completed
I had asked for a room away from the elevator and a non-handicap bathroom (bascically with a bathtub). Both were not met. It was too late when I checked in and I was too tired to go back to the front desk. About the non-handicap bathroom, I had called up specifically after I booked the room and mentioned it. Surprised that it wasnt provided.
Also what's with the TV....could not figure out how to get to news. I understand SPG wants to sell products/movies but it's annoying.
July 1, 2014
Rated 4 out of 5 by mikesmith1515 Club Lounge
I thought all Sheraton Club Lounges provided free wine and beer? My recent stay at the Sheraton in Wilmington was nice and so was the club lounge, but one thing that I've been accustomed to in other hotels' club lounges was free wine and beer.
June 26, 2014
Rated 5 out of 5 by Sue705 Convenient and comfortable
This is the second year that we stayed at the Sheraton in Wilmington on our way back from the Outer Banks. It's a lovely place to stop on the way home. The rooms are clean and comfortable. Food and service are great as well.
June 25, 2014
Rated 5 out of 5 by Bee11 Great Hotel
This was the host Hotel for the Clifford Brown Jazz Festival in June. We had a great time, the hotel staff was wonderful. The hotel is clean and up dated. The food is good (breakfast is freshly cooked) and they had live music in the lounge on Thurs. night. This was the 10th year that we have stayed at this hotel and each year we have had a great stay. Very relaxing and no noise could be heard from the lounge.
June 24, 2014
Rated 5 out of 5 by CKkd1 Night stay
We had one minor problem with a noisy room but it was handled extremely well by the impressive staff.
Everyone was so very nice and we very much appreciated Eric's generous offer as a result of the noise. He is a true professional! We will return! Thanks!
June 24, 2014
Rated 4 out of 5 by TrevorandPauline Excellent hotel in centre of Wilmington
The staff here were welcoming and very friendly from the start. If you can get a rate to include buffet breakfast, parking and room wifi then this hotel is very easy to deal with. Rooms are comfortable. Persevere with the room keys - they are one of the few weak points! It's good value and the easy parking underground removes all worries about leaving the car in the town centre.
June 10, 2014
Rated 2 out of 5 by Cons Needs good cleaning - front desk very good
The bathroom was a disgrace. There was mold in the bath tub all over. They neglected leaving enough towels for 2 people. The front desk (reception) was helpful and considerate.
June 10, 2014
Rated 3 out of 5 by Dancy Missing the mark
Tiles in bathroom moldy and falling out.
Club room breakfast was closed when it was supposed to be available.
June 9, 2014
Rated 5 out of 5 by richey hotel experience
The people at the front desk are polite and knowledgeable when you ask for anything extra it is immediately sent up to your room it was a very pleasant experience.
June 9, 2014
Rated 5 out of 5 by docp CARING STAFF
VERY IMPRESSED WITH THE FRIENDLINESS AND RESPONSIVENESS OF THE FRONT DESK STAFF AND WAIT STAFF IN RESTAURANT.
June 8, 2014
Rated 2 out of 5 by Discussed Room and General Staff
General staff was awesome but the management was horrible. We ended up paying way past our budget and was threatened the day of the Conference that we could not have it because the hotel decided on their own to swipe my business debit card for the whole amount with informing me.
May 27, 2014
Rated 5 out of 5 by Kuka Extraordinary room comfort
Staff very welcoming and helpful, attentive. Rooms clean and comfortable.
May 26, 2014
Rated 4 out of 5 by thograce hotel was clean and comformable
The Hotel staff were great and met our expectations
May 26, 2014
Rated 4 out of 5 by Rash28 Great Room Size
Nice décor and great service
May 23, 2014
Rated 4 out of 5 by WILMINGTON Maintenance Staff Comes Through!
Your Maintenance Staff should be complimented for their initiative to help guests with luggage as the Hotel does NOT have a bellboy.
Reggie and his partners were excellent and efficient and worked hard.
David Lincoln Ross
May 22, 2014
Rated 1 out of 5 by jsfd don't care for this hotel
room key never works in elevator or room door. hotel has a bad smell in lobby and generally unsafe.
May 16, 2014
Rated 4 out of 5 by marathonerVirginia good location
good location. that's all I have to say.
May 14, 2014
Rated 4 out of 5 by Rumriver Food and Bev Manager
Robert Winton, Food and Beverage Manager was VERY attentive to the needs of my elderly Mother. Without his help, I would have been lost.
May 14, 2014
Rated 3 out of 5 by george22654 Sheraton Suites Wilmington
Housekeeping didn't come until 3 pm to make up our room. There was an annoying tapping noise in our room and the shower dripped as well. Facility needs attention.
May 13, 2014
Rated 5 out of 5 by Bo5114 Exceptional Housekeeping Service
Guest left some personal items in the room after checking out of the hotel and did not realize they were missing for several days. When we contacted the hotel, Ms. Pat, the Housekeeping manager was able to track down the items and have them returned to the guest by FedEx. She went above and beyond and we are extremely grateful to her. Thank you.
May 13, 2014
Rated 3 out of 5 by stirlsky hotel room itself was very good
Didn't like the reception when we pulled up
in our car. The fellow did not help with the
luggage until I took it out of the trunk. The lobby did not smell good. That needs a
lot of improvement. The room was fine.
May 12, 2014
Rated 4 out of 5 by Patfan Large, spacious suites
Some aspects of the hotel are a bit "tired"-- but the rooms are great, and spacious.
May 7, 2014
Rated 2 out of 5 by GregB0887 Room set up was disappointing
I requested that the sofa bed in the room be set up for my daughters who were traveling with me. The bed was not ready when we arrived, and when housekeeping came to the room, they dropped off the sheets and blankets without making the bed. Making my own bed was something I certainly was not expecting to do. I travel to Wilmington often and usually stay at the Sheraton and recommend it to my staff as well. I will certainly be re-evaluating that decision.
May 5, 2014
Rated 3 out of 5 by cam112024 Not as good as it should have been
I appreciate the low cost of this hotel and enjoyed that it had an indoor pool as that is what I was seeking in selecting a hotel. But I found the 'suite' had the looks of a Residence Inn without being able to open any drawers or doors. The sleeper sofa did not have any sheets so they had to be specially requested. The finishes and louvered doors between the rooms showed extreme signs of wear. Dining was extremely slow. Brought my little kids in to get dinner after a long trip (there are no food options nearby). Took 5 minutes to be noticed in an empty restaurant. Was seated and took 10 minutes to see the wait staff. Food, in an empty restaurant, took 20 minutes (pasta for the kids and a burger), and then no return visit until we were nearly done. The wait staff was friendly with the kids but I wish I had ordered room service - it would have arrived as fast and it would have been easier to distract the kids.
April 28, 2014
Rated 5 out of 5 by Jojo624 Great Stay
I was in the area at a wedding but did not want to drive once it was over. This hotel was my first choice and I'm so glad that I choose it. The room was clean, spacious and the hotel staff was very professional.
April 23, 2014
Rated 4 out of 5 by jozeph222 Excellent Stay for Family Wedding
We were with a group of 20 attending a family wedding. Bob the food and beverage director did an awesome job accommodating us for 2 meals with 20+ people. The servers were also top notch.
Very well done, kudos to Bob and staff.
April 21, 2014
Rated 5 out of 5 by Boss21 Downtown gem
The staff made checkin/ checkout easy and quick. The room was spacious and well-appointed, the bed was comfortable and cozy.
Special requests were handled quickly. Every staff member used the phrase, "My pleasure", which means management cares enough about customer service to train them in how do speak to customers. We had one minor mistake (an overcharge on our breakfast bill), but the staff handled it quickly and to our satisfaction.
One suggestion - there was no towel near the wet bar. That would have been a nice touch.
April 13, 2014
Rated 5 out of 5 by TFactor Beautiful Clean Room
I was very pleased with my stay at this hotel. The room decor was nice, everything was clean and smell fresh. The bed was also very comfortable.
March 31, 2014
Rated 3 out of 5 by kpr2006 good location
I informed the guest service agent when I made the reservation that I would pay cash for my room upon check in. At check in I had to pay an additional $100 as a deposit, which I was not informed of by the agent. That is something the agent should inform.
Housekeeping knocked on my door around 8:45AM. I was not checked out yet. I believe the front desk staff should inform the housekeeping staff of rooms that have checked out & not have them just go to rooms that are still occupied.
The location was great for my meetings & the restaurant staff were very friendly and helpful!
March 8, 2014