Rated 5 out of 5 by DrP0831 GREAT CUSTOMER SERVICE
I have been a consistent weekend bimonthly guest at Wilmington South since March 2013. I can say, without a doubt, that the staff is exceptional and I have become very accustomed to the high standard they maintain in customer service. If there is a problem, they immediately work to resolve it quickly to your satisfaction. I am more than content and will continue to utilize their facility for my lodging needs. I just wish they could be at EVERY PLACE I have to stay!
July 20, 2013
Rated 4 out of 5 by lettie Great space.
Very comfortable bed; love the suite set up, where we have a sofa and chair...place to sit and visit.
I wish the food in the restaurant wasn't so expensive, although the servings were very generous. I opted for the yogurt parfait, and it was delicious!
Location was great...easy access to so much in the area!
July 15, 2013
Rated 5 out of 5 by TMoore25 Great Staff..
Excellent facility Managed by a Professional.. WIll be back.. Great Job,,,
July 3, 2013
Rated 5 out of 5 by AMbest All around excellent experience
very accomodating, i made internet reservation, wrong month, staff immediately corrected and accomodated me
July 1, 2013
Rated 4 out of 5 by Guest255 lectureship Meeting
The room and facilities were great and the value for the room rate was great. Good location to shopping and places to eat.
But the cooks don't know how to prepare grits and oatmeal. I went to the Wafflehouse that was close to the hotel and the hotel cooks should go the Waffle house and learn to cook.
June 30, 2013
Rated 3 out of 5 by TwoWire Average, at best
The room was functional and relatively comfortable. However, there were clear signs of wear and tear on the furniture, specifically the desk and coffee table, with large chunks of wood missing. The WiFi connection in the room went down frequently. And the hotel restaurant (Basil) had the worst service I have ever seen. I left without receiving my order, because it shouldn't take 15 minutes to make a berry yogurt parfait, and I shouldne't be forced to pay for the entire breakfast buffet when a menu is offered.
June 28, 2013
Rated 5 out of 5 by Carroll48 This hotel has a friendly staff
From the desk clerk to the big guy who cooks the breakfast in the morning they were all friendly
June 24, 2013
Rated 4 out of 5 by whoot sauna did not heat up during 3 day stay
We did ask front desk if sauna was out of order and was told should be working and house keeping would check and call room to confrim....no one called and the 3 days we stayed the sauna was never hot!!! Also parking fee is outrageous should be discount rate for guest staying at hotel or free parking
June 24, 2013
Rated 5 out of 5 by CarolO Great accommodations - restaurant needs help
Wonderful, clean stylish property. Great staff at the desk. Pet friendly! Two negatives.
1. Parking - last night unable to park in garage due to rude guests who parked in double spaces or in handicapped when not handicapped. Need to police this better.
2. Restaurant was a disaster - the breakfast bar had minimal food on it. Staff were eating in the back while the chef tried to cook. Poor management!
June 16, 2013
Rated 4 out of 5 by YeahBuddy Comfortable room ... Does the rest of the hotel have A/C?
I booked this hotel after a sub-par experience at another nearby hotel on a prior trip. Room was very spacious, comfortable, and clean. Front desk staff was very friendly and helpful.
Only drawback I noticed was that common areas (lobby, hallways) were very warm and muggy, particularly when it was hot outside, but even when it was cooler. Not sure if the A/C was down or if there was no A/C in common areas. I wasn't a big fan of breaking into a sweat just waiting for the elevator to arrive to take me down to the lobby.
Overall, solidly good experience and plan to be back.
June 5, 2013
Rated 4 out of 5 by MyNickname50 Parking and Power Failure
Hotel, staff... were great. The only 2 exceptions were: The garage parking is inadequate. Both times we got the LAST space and we were by far NOT the last looking to park for the night. Due to the way the garage is they need to let people know where to park when the garage is full. Then there was the power failure. Okay, it happens, but the rooms did not have a single battery backed up light in them.
June 1, 2013
Rated 5 out of 5 by NartinP Nice renovation
I always stay at the Sheraton in Wilmington as it offers great value and location. The recent renovation is a great improvement and, I suspect, needed with the Westin coming on-line in the next year of so. The staff are always welcoming and the environment is always predictable. As a frequent traveller, predictability is a very good thing. This place feels like home!
June 1, 2013
Rated 3 out of 5 by Nancy Sheraton Wilmington
Room was spacious and well appointed.
Parking was a problem. Garage is not monitored, so there were many cars taking up 2 spaces. Could not find an open space.
Restaurant for breakfast was unorganized, food cold.
May 30, 2013
Rated 5 out of 5 by Donald Exceptional service
Thank you Lisa for amazing service, so personal and remembering my name throughout the stay!
May 24, 2013
Rated 3 out of 5 by clma1342 Great staff/sketchy neighborhood
I stayed at the Sheraton Suites Wilmington Downtown on Saturday May 18th. The staff was very helpful and pleasant. My room was nice, clean and quiet.
Some problems: I put the address listed for the hotel which was on my confirmation sheet, into my GPS. When my Navi told me that I had arrived at my destination, I was in the middle of a residential neighborhood in the suburbs. When I called to ask about it the woman at the front desk knew that I was in a residential neighborhood and told me to enter a different address. If the hotel is aware that they have an incorrect address listed, why have the not corrected it?
Also, I had my small dog with me (the staff was very welcoming and kind to the dog). Therefore I went out into the immediate neighborhood several times. The street is very attractive and well maintained, however there were many people hanging about smoking, drinking and smoking pot. I did not feel safe after dark. I informed the front desk about this and they contacted the local police.
May 20, 2013
Rated 4 out of 5 by Bee11 Clifford Brown Jazz Festival Stay
My husband and I with friends and family members from different Cities have stayed here every year for the past 10 yrs. for the Clifford Brown Jazz Fest. The venue is in walking distance of the Hotel as well as fine dining.
We love the after hours music on the weekend in the Lounge/Rest. The breakfast is first rate as well as the dining. Love the location and the City. With a fleet of foot Policeman we feel so safe walking to and from the venue. Plus a wonderful Park across from the Hotel that I read my morning paper or a good book in before the shows start. Love, love, love the Hotel.
May 18, 2013
Rated 3 out of 5 Guest services made a bad first impression
I arrived an hour prior to checkin time to pre-checkin before going to a meeting, so that my travel companion would be able to collect a room key when they arrived. I gave my credentials and credit card and was assured that everything would be ok and that a room would be assigned when one was ready.
While in my meeting I received a text from my travel companion that she could not get a room and that I needed to call guest services to resolve the matter.
When I had a break I stepped out to find out the problem was the manager who had taken my information had not properly entered the information or notified the next manager or some other not quite logical explanation. I was told that there was nothing I needed to do, that it would be resolved. But I was left with the impression that had the manager paid attention to properly entering all of the information when she took my card and credentials, my travel companion and I wouldn't have been inconvenienced.
I also didn't get the usual SPG service/reception. So, I thought to give this feedback so folks know they can do better.
I would recommend the hotel with these reservations.
May 17, 2013
Rated 5 out of 5 by Kristen wonderful for a wedding
I recently got married in Wilmington and we chose the Sheraton as our hotel for guests and the bridal party. The staff made everything so easy for us. Tara stayed in close contact during all of the preparations. When we checked in, I was happy to see that all of our rooms were on the same floor. The rooms were extremely spacious, which was great for friends and family to all join in one room together. Finally, the hotel is conveniently located to lots of restaurants and bars in the area. I would highly recommend this hotel to others.
May 14, 2013
Rated 5 out of 5 by KAD217 Lack of parking
When the parking lot was full, I did not see an alternate parking area. I asked the front desk where another parking area was located. The directions were confusing. I took one of the last spots.
May 14, 2013
Rated 3 out of 5 by Dave It was fine (said in that hesitating tone).
This hotel was fine. It was one of the few centrally-located hotels in Wilmington. The good: upgrade to the club floor, comfortable bed, nice snack options in the lounge, staff provided a fan when the A/C didn't really work but it was too late in the evening to mess with maintenance. The mediocre or worse: room was mostly a dull, ugly brown; elevators were flow; paint was peeling on back of bathroom door and grime in the corners, and the air conditioning in what seemed like most of the hotel didn't work well, so it was muggy. Overall, this hotel was fine. It was a place to sleep, but nothing really stood out about it. Without a group rate and the upgrade to the club floor, it wouldn't have been worth the asking rate, particularly for an upper-tier brand.
May 13, 2013
Rated 4 out of 5 by Argo Service was great
After the 'repair's were completed in the room, e.g. AC unit, towel rack in bathroom, and door latch repaired, the experience was very pleasant. The engineering team was prompt in responding to our request to correct a series of issues.
May 13, 2013
Rated 5 out of 5 by Dross0975 wonderful stay
Wonder stay. The staff was great..Shawna from front desk was great..it was a great experience to see awesome customer service
May 13, 2013
Rated 2 out of 5 by niru Issue with my bill
I have been staying at the Sheraton, Wilmington for several weeks now. Somehow, I find that the front desk staff are not helpful when it comes to billing related questions.
I was charged for an extra day during one of my stays back in april. Since then I have stopped by front desk several times and called them over a dozen times to get the issue fixed. Each time a different person takes my information and says they will get back to me. Only that they never got back to me and I still have not gotten this resolved. I have wasted so much time and effort on this that I have decided to stay at the courtyard across the street in the future.
May 7, 2013
Rated 5 out of 5 by Donjb1 Parking
I was not charged to park on Friday and was told will not be charged Saturday. I was charged Saturday.
May 6, 2013
Rated 3 out of 5 by Rico Breakfast buffet a disappointment
For Sunday morning the service was slow, the facility didn't seem that clean so we wound up leaving and going somewhere else
May 6, 2013
Rated 5 out of 5 by Artsea11 Nice hotel 1 am noise
Our room was spacious, comfortable, plenty of blankets and towels. It was very clean, food was really good. The one thing that bothered us was this: loud music was playing until what was about 1:30. My husband called the office and was told that we could move but the noise would last until 1am because of a function on floor 2. We were on floor 7! We were not going to pack up out family of 5 at 11 at night! Other wise the accommodations were very nice. Updated and clean hotel .
May 6, 2013
Rated 1 out of 5 by Bill Not what I expected
The air conditioning was not working. I called and they sent staff who said the chillers were not working the night before, but that it was blowing cold air and I should give it time. The air was cool, but there was not very much coming out and several hours later there was no way to sleep comfortably. The air by middle of the night was blowing warm. The next day they took some $ off the bill, but I had a special rate for staying the two nights that would have brought it to basically the same price, anyway. We decided to check out early as a result and skip the second night. Also, my son said the pull-out was very uncomfortable with a spring in his back and also had a poor night sleep.
April 22, 2013
Rated 5 out of 5 by Elvis13 Very nice experience...
Staff was courteous and room was very clean. I liked the $5 offer to skip housecleaning for a day. It was a nice touch.
April 21, 2013
Rated 1 out of 5 by Rob923 Don't go here if you have any sort of normal needs.
I was here to attend a wedding, I woke up the morning of The wedding to find out the water in the whole building was out. I had to let the groom/groomsmen know (they were about to check into this hotel) and they then went to another hotel to get ready for the wedding. I was extremely frustrated that the water was off for over 4 hours!!! Long story short they just basically told me "things happen". I do not recommend staying at Sheraton hotels. I know I never will again. I stay at a lot of hotels. Never had an experience this bad that was totally ignored by the management. NEVER AGAIN.
April 16, 2013
Rated 4 out of 5 by gunner Love this place great hotel in the middle of ever;ything
Loved our stay this is the 4th time at this hotel and it keeps getting better. The staff is the best they make this hotel great.
April 15, 2013