Rated 4 out of 5 by 259
Rated 4 out of 5 by Perullo Friendly Staff and Large Rooms
The friendly staff at the Sheraton Suites and the room size are the two best qualities of the hotel. The hotel is older and the rooms aren't as new and beautiful as some of the SPG Sheraton Properties, but they rooms are kept very clean.
I stay here weekly for my job and the staff have made the hotel my home away from home. They remember me personally, go out of their way to make my life better and are just nice people. I have stayed at some of the top SPG Properties in North America (The W Hoboken, W Dallas, W Chicago) and the staff in Wilmington are just as nice and helpful. If you have work to do in Wilmington, or are staying for personal reasons, I highly recommend staying at this property.
February 1, 2016
Rated 2 out of 5 by SPGPlatinumMember101 Disappointed
The hotel needs a serious upgrade. It took me 10 minutes to get from the lobby to the top floor where my room is (the slowest elevator ever). It took 15 minutes to get the hot water up to my floor so that I can truly enjoy the shower. The room access card doesn't get me access to the member lounge, I thought as a platinum member I have privilege to use such amenity. Overall, quiet disappointed. With the $ that I spent, I think I deserve more from the hotel and SPG points.
January 2, 2016
Rated 5 out of 5 by QLS5674 SPG Elite for a reason
As an SPG Elite I expect to be acknowledged and pampered on purpose because I am a key guest that supports the brand. Upgrade rooms have little meaning if the staff don't make you feel special at arrival. Lounge is not kept sufficiently stocked, looks like an after thought. services at the restaurant shut down too early on Friday/ Saturdays. This Hotel seems to focus on Events more that business travelers. Very nice location and suites are perfect for resting and relaxation
December 21, 2015
Rated 5 out of 5 by James100234 Warmth and Friendliness
One of the very best hotel locations that I've stayed at in all my travels.
The management team and staff extended a very warm welcome during my stay and provided over the top service in accommodating my needs. Excellent Food and genuine atmosphere.
Thank you Sheraton Suites Wilmington
December 17, 2015
Rated 4 out of 5 by tonie it was a nice hotel. parking was bad. couldt sleep all night worried about my truck.
Parking and friendly guess didt apply.
September 6, 2015
Rated 5 out of 5 by SueS1 Work Trip
Thank you for making me feel like home
September 5, 2015
Rated 5 out of 5 by SueS1 Another Great Stay
Thank you for making me feel like home. Great staff always friendly and willing to help
August 22, 2015
Rated 5 out of 5 by SueS1 Great Stay
First time to this hotel. Great staff always willing to help Great room nice and clean. Thank you for making my trip feel like home
August 7, 2015