Rated 2 out of 5 by mattgs Platinum and Families Beware
I used the new Suite Night Rewards to ensure a seperate room for my family with two infants. Once receiving confirmation of upgrade, I double checked with SPG. They called hotel and got room description of "Seperate Bedroom". Upon checkin, I was given a Deluxe King Suite. Luckly I printed the SPG conifrmation stating the actual upgrade of a seperate room. Room ended up being dirty and loud (constant hacking noise from room beside). I love SPG and as a result are a platinum member. This hotel should be avoided.
April 12, 2012
Rated 3 out of 5 by Jimmy Another mixed stay
Got an upgrade to a premier suite, which was great.
The club lounge was closed from April to June. This was not the reason why I gave a three out of five star review. It was how the hotel was handling it for its plats guests.
We were offered $11 in the restaurant for breakfast. Their buffet was not iun service that weekend, hence we ordered by menu, which cost another ~$30 for two of us beyond the "credits", which is a lot for what we got!
In addition, the hotel did not offer any alternatives for missing the evening appetizers.
May 1, 2012
Rated 2 out of 5 by Jimmy With breakfast included in pacakge, but still got charged for breakfast
Booked on their room on 11-11-11 package.
Got one of the smallest room that I ever got on this hotel.
Had breakfast in the restaurant, and was told by the front desk that the charge will not be on my final bill.
Checked with my credit card, and they still charged the breakfast.
December 9, 2011
Rated 5 out of 5 by RayJ1 Incredible Customer Service
Gary Hambley, Saleem and staff continually exceed my expectations compared to staying at other Hotels. They epitomize what SERVICE really stands for. It makes traveling a better experience.
January 15, 2014
Rated 2 out of 5 by Houstonbizman Not up to standards
I love Sheraton Eau Claire. Best hotel in North America. It was filled, so I stayed here.
Not cut from the same cloth. Gold Elite status seems nothing to the staff, charged $8 for a $2 bag of nuts from the room, offered no help in finding another hotel when I needed to extend and they had no room, lunch (beef dip sandwich) was pretty awful. Eau Claire should send a manager here to show them how its done.
October 27, 2011
Rated 5 out of 5 by Jimmy A very positive change since my last visit
It has been more than one year since last we stayed this hotel.
This stay was very positive. The Club Lounge was very nice and spacious. The snack choices were great.
My dad and I enjoyed our stay there.
July 1, 2013
Rated 4 out of 5 by marsunshine Terrific Lounge
The Club Lounge is an outstanding way to start and end the day. Considering SPG's most loyal customers use the lounge, the lounge should be staffed in the morning with someone who is professional, engages in conversation, and a great personality. Marie does an amazing job in the evenings - always a delight.
The hotel room doors do not block ANY noise from the halls and surrounding rooms - it feels like a group experience with all the activity that can be heard from your room.
Front desk - men are very professional; service from females is inconsistent.
The valet desk is very helpful and polite
August 27, 2012
Rated 1 out of 5 by Moon Watch out for this place.
The room was really nice, I don't dispute that. But watch out where you put your feet. You might step on something that isn't very pleasant. Like a dirty diaper. The hotel did compensate us with a food/beverage voucher but I could have done with a discount on the room. Apparently they don't do that. Now make sure you keep a copy of your confirmation with the amount you were quoted; we were charged an extra tax we didn't know about. Being near the airport, you'd think it would be loud, but it wasn't. The pool/water park area was nice. Busy and loud for a small area, but great place for the kids.
April 12, 2012