Rated 5 out of 5 by Myron59 Quality hotel
This is a nice hotel, has many places to eat within walking distance, staff were all very nice, clean and quiet rooms. I would stay there again.
December 9, 2013
Rated 2 out of 5 This place sucks
This was one of the worst stays I've ever had at a hotel. The coffee maker in my room was dirty ther was a dirty Qtip on the floor in my room the one bed sunk down In the middle. The pool was not as the website made it out to be. It was dated and dirty the kids pool was the size of fish bowl and paked full because the main pool is not heated. I don't think a pool advertised for kids should allow drinking pool side my kids don't need to see a bunch of drunks at the pool. I was staying with my tow small girls who need milk to go to sleep when I asked to use the fridge I was told I needed to pay $150. The view of the garbage on the roof was grat to if you like garbage. Next time I go on a trip I will not go a Sheraton.
May 27, 2013
Rated 5 out of 5 by bcnllb Back Again
I have stayed at this hotel on several occasions, both for personal and business and have never been disappointed. This time around the staff (Saleem, I hope I got his name right) checked me in well before the check in time of 3:00. I know the hotel was busy because I was unable to get a room for my first night in Calgary, so I was grateful that I was able to check in at 1:00. Thanks.
November 9, 2013
Rated 5 out of 5 by Dean1970 Exceeded expectations
This hotel was great for our family. The room was clean and large enough for our family. What really impressed us was the service we got following our daughter getting sick in the lobby just after we checked in. This, was of course unexpected and embarrassing, when our daughter was sick on our way to the elevators just after getting our room keys. The staff responded by helping us with our bags and getting us to our room quickly. Within minutes of our arrival in our room we had a knock at the door and it was one of the bellman with a plate of crackers, bread and ginger ale for our daughter. Two minutes later another employee arrived with a plate of fruit for her. This was service and caring above and beyond.
Thank you for a great stay and for helping us with our daughter.
March 29, 2013
Rated 4 out of 5 by GC99 My Favourite in Calgary
This is an excellent facility, recently renovated and very clean and comfortable. Staff are exceedingly polite and helpful. Only real complaint is that since the renovations the bar fridge is now stocked with thinks I don't want to buy and since I usually stay four or five nights in a row, week after week, it's better for me if I can bring a few of my favourite foods from home. I like the location and the proximity to a lot of restaurants within walking distance as well as the club room, Pub and lobby lounge.
November 30, 2011
Rated 5 out of 5 by YazzTech Great Hotel for the Price
Every other major hotel in Calgary was crazy expensive. This Sheraton provided a reasonable rate and it is only 20 min. away from Downtown.
November 1, 2013
Rated 5 out of 5 by GC99 Flood Relief
I was close to finishing a week's work in Calgary when the flood hit and I was unable to get to Canmore and my husband and home. The Sheraton extended my stay, in the same room, for an indefinite period and assured me I could leave without penalty whenever I could get home. Staff were supportive and helpful and I appreciated, once again, my home away from home. By the way - got home Sunday and both husband and home fine. Lucky and grateful.
June 24, 2013
Rated 2 out of 5 by billyxe Carvers staff borderline rude
Myself and 4 colleagues , all Starwood Platinum members dined at Carvers during our stay. Hostess very unfriendly, looked down her nose at us for not having a reservation. The restaurant was 1/3 full the entire evening. 1 colleague was late and the hostess kept threatening to take away one of our tables if our colleague didn't arrive soon(we had a table for 2 added to a table for4). There were 10 empty tables for 2 the entire evening! She didn't need our table, she just wanted to be rude.
Not the 1st time this type of attitude was displayed by the same employee. Some training in politeness and appropriate way to treat loyal customers is definitely in order. Been staying at this hotel for years and the rest of the staff is always so helpful and friendly.
December 21, 2013
Rated 5 out of 5 by Mohit Good Food, Good Service, Good Room, Good Internet
For me the food and internet are the most important and they had both. Both in resturant food and room-service food were good. Internet was excellent!
Room was kept up, really liked having few snacks there. And I think first hotel I went to that didn't charge $10 for water bottle (YEEEH!). Def. will stay here again if in North part of Calgary.
May 21, 2012
Rated 2 out of 5 by karuso1 this hotel needs a clean up
pillow had crumbs on it, room not as described on booking, night manager the first night sat night not very professional looking, not on the ball re room types
looks like that hotel needs a manager to come in and get things a little more ship shape
August 1, 2012
Rated 4 out of 5 by Bafana Regional Vice President
I normally stay downtown at The Westin or Sheraton eau Claire. Couldn't get downtown this time. This hotel was a pleasant surprise. Nice room.
June 29, 2013
Rated 2 out of 5 by Krystal1234 Noisy & Not Clean....
Booked this hotel because a friend had mentioned this location. Best part was the water slides and pools for the kids. After checking in we went in quick then to dinner and swimming. Later put the kids to bed and realized ther is a pair of underwear under our desk. Obviously this hotel does not clean their units very well. I told the manager and got a $40 gift card for breakfast. Not bad but I wasn't planning on having breakfast there. Our breakfast for our family was about $48 so I had to pay extra and tip. I have never had anything like this in a hotel. Didn't want to use glasses or anything after this. I also would not consider the rooms kid friendly. We heard everyone in the halls including kids screaming untill after 11 untill I had them ask the group to quiet down and you could hear everyone going in the halls untill 12:30. Very hard to get the kids to sleep and I had cranky kids the next day. Front staff was friendly and the look of the hotel was great but with this experience I don't think I would return. I have slept in lower star hotels and never had a problem so disgusting like finding someones dirty underwear.
July 30, 2012
Rated 3 out of 5 by kevinw club lounge a dissapointment
every time we travel, we try to stay at a starwood property. we find the rooms clean and the most important for us ; the beds are extremely comfortable. the past two visits at the cavalier calgary, we chose to stay in club room for access to the club lounge. our main reason for this choice was so we could have a quick healthy breakfast with some choice. both occasions we had a tight schedule. the club lounge breakfast was to be served at 7:30 am, which would work with our schedule. the first visit , breakfast was not complete until 8:00 am and on our last visit, there wasnt any breakfast even ready when we left without breakfast at 7:50 am.
September 12, 2012
Rated 2 out of 5 by disappointed3 Very disappointed
Our family of 4 booked a Dbl room and requested an upgrade (being SPG gold member) when we arrived. We were told there are only King beds on the Club Floor so we won't fit and they only have Dbls rooms on the 1st & 2nd Floors. We were told all the rooms are renovated and the same. Our room was on the 2nd floor and it was dark and dingy with the only window looking at the fire retardant sprayed ceiling of the indoor swimming pool. The bedding was dark brown and didn't looked dirty. We have stayed at Sheraton hotels for 10+ years and never had a room this bad! Having only King beds on the Club floor basically discriminates against family from staying there. All the other Sheratons we have stayed didn't seem to have this limitation and we were always able to use points or pay extra to be on the Club Floor. When we asked the front desk for recommendation to dinner, they told us to ask the bell captain who really didn't know anything. But that's not his fault since he's only the bell caption and not the concierge! A week later when we stay there on our returned trip, we were given a Dbls room on the 7th floor that was much nicer with WHITE bedding. Don't know why they lied to us the first night! VERY disappointed!
August 8, 2012
Rated 5 out of 5 by StevenAlaska Best Experience in Worst Case Scenario
This hotel will always hold a special place in my heart following a flood that took down the city of Calgary. It was the worst flood in a century and it left the city in chaos. This hotel was a source of security and safety during that time. We checked in the night of the flood - it was so busy yet we were treated with patience, respect, and empathy. Our room was delightful. It was large, modern, and very comfortable. The beds and bedding were comfortable however the pillows were in need of replacement. We had a regular Queen bed room on the edge so we had lots of windows and natural light. It was fantastic. One complaint is that the rooms have mini-bars instead of mini-fridges which I found very inconvenient with children. There was no microwave which would have been appreciated. The hotel offers Starbucks coffee in the rooms for those who enjoy that, I don't really like that brand but I know it is a bonus for many people. I loved the complimentary water and was happy with the convenient room service. Room service was fast, affordable, and the food was pretty good. The waterpark is this hotel's stellar feature. Our kids had endless hours of fun and the waterpark is appropriate for all ages. There are two hot tubs, a really warm kiddie pool, a regular pool, and two waterslides. The property has two restaurants and a lounge. We ate at the Colours restaurant which we found a bit over priced for the food quality. Our room service meal was much better and cost less. Guest services was incredible and we were so impressed with the level of service we received from Gary H. He was remarkable. He helped make a very scary time manageable and we will never forget his kindness. We booked more nights and instead of gauging us on prices he offered us a fair rate - and this is one reason we love your hotel is your commitment to your clients. I was so impressed with Gary H and felt he offered an exemplary model of what customer service should be. The gentlemen who cleaned our room were wonderful too. The door man Mervin offered to help us with our luggage when he saw us struggling. He was so friendly and we appreciated his help. The front desk staff were also super friendly. I can't say enough good about this hotel, especially considering the service we received in such a stressful time. The hotel never sacrificed its standards or service despite it being overwhelmed with guests who were frantic and scared. I have stayed at this hotel before and been impressed, but I must say I didn't expect the same quality of service given the situation, however we got it. This hotel is truly remarkable. Thank you. The strengths of this hotel are its wonderful staff, its steal-of-a-deal prices, its waterpark, it modern look, the amenities that it offers, and its ample parking (even in extremely busy times)
June 25, 2013
Rated 4 out of 5 by SPF40 Nice Stay
The hotel has great amenities. The kids loved the pool, which is why we chose this location. The beds were comfortable and the room was clean. We found the hotel caters more towards the traveller as it's close to the airport. The fridge is stocked, which means we can't put our own things in it to get cool. There is a basket of goodies for purchase out in the open, which I can see a big problem for people who can't read, speak English, or over excited kids who want a snack! The toilet paper is one ply, which is unacceptable in a hotel, which is supposed to be 4 stars! We thought the room to be overpriced for what you get.
February 25, 2013
Rated 3 out of 5 by Doudecim Friendly and Helpful Checkin Staff
I travel to Calgary once or twice a month and this is my second visit to this location. The bed is great, Complimentary bottled water is a treat. I was made to feel welcome. No bathtub, no big deal, but is this something you should expect?
Unfortunately, my room was not cleaned well prior to visit. (Whiskers still in sink), and the staff at check-out were ambivalent about it? I didn't notice until morning but I was tired the night before. Too bad...
I will stay there again because the location is good. It is close to shopping, restaurants, and about 15 minutes from downtown. If the room is not cleaned well next time, I will start looking for another place to stay.
February 3, 2013
Rated 1 out of 5 by SIRA VERY RUDE EMPLOYEE
We stayed in sheraton cavalier in calgary last april long weekend with a group of friends and suddenly this rude employee came to us and ruined our day.At first he did not introduced himself to us,he wants us to go back in our own room,the way he said it with an attitude,plus he waited us until we go back in our room.It seems like he treated us like a child,which he does'nt have the right.And asking us so many question that his not supposed to.We did'nt check in to this hotel to tell us what to do.
So,this kind of experienced that we had in your hotel,We would never come back and never recommend to our friends & family,due that they dont have any respect to our privacy.
April 12, 2012
Rated 4 out of 5 by Dani Great Staycation in Calgary
We stayed at this hotel to visit with friends that were in from out of town and staying at the Sheraton Cavalier (even though we live in Calgary). By far the best hotel pool area I have ever seen! Lots of hot tub space, our kids loved the waterslides, and it was nice to be able to socialize with a drink while supervising our kids at the pool. The staff was accommodating in getting us an available room close to our friend's room. I would have been nice to have a little more space - the rooms are quite small - and 2 beds instead of a bed and a pull-out, but we were able to accommodate our family of 4 easily enough.
April 15, 2013
Rated 4 out of 5 by Acelsie This might seem like Wineing
Stayed at the hotel for 5 nights. Had business meetings both at the hotel and elsewhere. The meeting facilities were acceptable. Rooms without windows are terrible for all day meetings.
However my disappointment came following an all day meeting at the hotel when we went to the lounge (lobby bar) for a glass of wine. We were promptly told we would not be served because a private function would be beginning in a short while. Others were turned away as well. There was not indication of the private event in fact signage in the lobby continued to invite guest to the bar for a drink. When I asked at the front desk I was summarily dismissed as well. Very poor performance all around.
October 9, 2012
Rated 2 out of 5 by kirbowla Disappointing
As a platinum member, I have stayed at this hotel many times over the years. Unfortunately, as staff change so can service levels. I was particularly frustrated during my stay at this property last week because the staff would not listen to what I was telling them I needed. I was in town for my Grandmothers 99th birthday celebration and my two sons were joining me. I asked for a room with a king bed and a pull-out sofa. As I said this the staff heard 'suite.' I repeated the sleeping configuration that I required. What did the staff do? They put me in a suite with a single King bed and no pull out sofa. I had to call down for a cot. The staff immediately informed me that I would be charged an additional $15. Customer service is negatively affected when the staff jump ahead of what they assume the customer is asking for instead of actually listening to what the customer is requesting. I have been very loyal to this property and I really felt let down by the hotel this time around.
December 9, 2013
Rated 3 out of 5 by jean101 Lack of communication
When we checked it there was no mention that half of the pool amenities were down. The sauna was down for a while under repair and so was the hot tub. Paying full price and not letting you know up front while checking in was unprofessional.
December 9, 2013
Rated 3 out of 5 by LC56 Below expected standard for this type of hotel.
Food is definitely below standard. Menu choices are quite limited. No options available for people with food sensitivities. Sweet potato fries have been undercooked each time. Room service food cooled off very quickly.
Room temperature difficult to control. The fan is very noisy you can't even hear the tv over it. The fan is noisy going on and off throughout the night but if it is turned off altogether, the room gets too hot. I have stayed in several different rooms over different stays at this hotel, and it is the same in all rooms.
The doors of the rooms are loud so you hear every neighbour coming and going. Large gaps in the doors let in lots of light from the hallway during the night.
February 9, 2013
Rated 1 out of 5 by AKfamily5 No Sound Proofing in this hotel
We have stayed at the Sheraton before as the beds are very comfortable and my kids enjoy the waterslides. Our last stay was in room 234 right by the pool access and I would not do it again. Usually you can hear muffled voices and sounds outside your door or from the room beside you which is quite normal but this time it was like all these noisy people were inside our room. We actually checked to make sure our hotel room door was closed. There is no sound barrier at all in these hotel room doors, unfortunately we had terrible sleeps and for that reason would not recommend to anyone.
September 1, 2013
Rated 5 out of 5 by duckymac Excellent All Round Luxury
This was the first time in using this hotel and I must say it did not disappoint. From the moment we walked into our room we felt like we had walked into luxury. It was a beautiful modern feeling room but for the price of a standard room that you would expect to pay for in another hotel. I can't pick out any faults with the room or hotel. We loved the waterpark and it filled in our evening just nicely. The staff were beyond professional and courteous, I find that them going out of their own way just to provide the smallest thing or make the guest that little bit happier really seals the deal. I will definitely be staying again and we are already planning our next trip. Give yourselves a big pat on the back guys.
September 8, 2013
Rated 5 out of 5 by Jody39 Excellent
This hotel was truly amazing. I stayed for 1 night and attended a conference within the hotel. From the shuttle, to the staff, to the check in procedure, to the rooms, to Henry's Pub and the service our group received in this pub, to the food and service in Colors, to the conference room and the catering during the conference... everything was top shelf! I would definitely rebook here and definitely recommend this hotel to others. If you don't stay here, you are missing out on an experience that will definitely set a new standard of excellence in the hotel industry. Great Job Sheraton!!
April 24, 2013
Rated 2 out of 5 by RNCMG Grungy rooms not clean!
We updated to a suite from a standard room which we were told was upgraded. It was old and dingy, the sheets on the pullout couch my kids slept on had a tag stating that they were cleaned but there was hair all over the sheets. The bathroom was not very clean, it had something sprayed all over the door and floor, it looked like pop. The pool was great, kids enjoyed the waterslides however you need a key to get in the elevator and we got stuck with no key and had to wait for someone to come to get back to our floor. Would probably stay again if they started cleaning rooms a bit better.
August 15, 2012
Rated 5 out of 5 by Welltravelled26 Highly recommended
We stayed for one night only and found the whole visit to be flawless. The hotel is in pristine condition, staff service was exemplary, the rooms spacious and beds were very comfy and while we did not have breakfast as part of our package, the restaurant off the foyer was very reasonable and had a great choice of food. There was also a starbucks in the lobby area. The hotel is about 10 mins drive from Calgary airport. We didn't get a chance to use the pool unfortunately. This visit was far far superior to our Sheraton stay in Toronto 4 nights earlier. I can't fault anything.
August 18, 2012
Rated 2 out of 5 by kirbowla What a customer says and what hotel staff choose to hear.
As a soon to be life-time Platinum member, I preferentially stay at Sheraton properties often. The Sheraton Cavalier in Calgary has been my 'go-to' property in that city for some time. Sadly, staffing changes sometimes bring a reduction in customer service. My stay at this property was related to our family amassing to celebrate our grandmothers 99th birthday. I made arrangements for both of my sons (22 and 23) to be in Calgary for this occasion. I spent far too much time on the phone with the staff explaining to them that I needed a room with a King size bed and a pull-out sofa bed. When I repeatedly specified this requirement, what the staff kept hearing was "Oh, so you want a suite." What they gave me was a suite with a King size bed and no pull-out sofa. I had to call down for a cot and the staff happily informed me that they would charge me an additional $15 for this - which they did. My experience is that very often Sheraton properties have rooms (not necessarily suites) with pull-out sofa beds. There is so much value in actually listening to what your customers are saying as opposed to jumping ahead of them with what you think they are asking for. This was a disappointing stay that wound up complicating what should have been a very positive celebration for my family and I. I recommend the management at this hotel dialogue with their sister property in Richmond, BC. Now there is a management team that truly knows how to listen to their most loyal customers and execute excellent customer service! Kirby Briggs
December 8, 2013
Rated 5 out of 5 by Cheapspeed Enjoyable Repeat Stay
Stayed over the weekend with family and appreciate the suite upgrade. As always, staff was helpful and friendly. Hotel is at a reasonably good location with free parking. To go downtown, go south on Barlow Trail to Memorial and by-pass traffic on Deerfoot. Newly renovated fitness centre is under-utilized, I was there alone for more than an hour on Sun evening. Henry's Pub has daily steak and pint special for $18. All in all, I feel right at home in Cavalier on my frequent business and personal visits to Cgy. Breakfasts during this stay at the club lounge are very good.
May 16, 2013