Sheraton Cavalier Calgary Hotel

  • 2620 32nd Avenue NE
  • Calgary,
  • Alberta
  • T1Y 6B8
  • Canada
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older to check-in to the hotel.

Rated 4.1 out of 5 by 207 reviewers.
Rated 4 out of 5 by This might seem like Wineing Stayed at the hotel for 5 nights. Had business meetings both at the hotel and elsewhere. The meeting facilities were acceptable. Rooms without windows are terrible for all day meetings. However my disappointment came following an all day meeting at the hotel when we went to the lounge (lobby bar) for a glass of wine. We were promptly told we would not be served because a private function would be beginning in a short while. Others were turned away as well. There was not indication of the private event in fact signage in the lobby continued to invite guest to the bar for a drink. When I asked at the front desk I was summarily dismissed as well. Very poor performance all around. October 9, 2012
Rated 3 out of 5 by Below expected standard for this type of hotel. Food is definitely below standard. Menu choices are quite limited. No options available for people with food sensitivities. Sweet potato fries have been undercooked each time. Room service food cooled off very quickly. Room temperature difficult to control. The fan is very noisy you can't even hear the tv over it. The fan is noisy going on and off throughout the night but if it is turned off altogether, the room gets too hot. I have stayed in several different rooms over different stays at this hotel, and it is the same in all rooms. The doors of the rooms are loud so you hear every neighbour coming and going. Large gaps in the doors let in lots of light from the hallway during the night. February 9, 2013
Rated 5 out of 5 by Great place I entered into my room and saw wine and cheese were waiting for me. Great place to stay in Calgary April 30, 2014
Rated 5 out of 5 by Excellent This hotel was truly amazing. I stayed for 1 night and attended a conference within the hotel. From the shuttle, to the staff, to the check in procedure, to the rooms, to Henry's Pub and the service our group received in this pub, to the food and service in Colors, to the conference room and the catering during the conference... everything was top shelf! I would definitely rebook here and definitely recommend this hotel to others. If you don't stay here, you are missing out on an experience that will definitely set a new standard of excellence in the hotel industry. Great Job Sheraton!! April 24, 2013
Rated 5 out of 5 by My 2nd home I stay at this hotel one to twice a week. Staff is awesome, always greet with great smile and welcome me like an old friend. Rooms are very quite and comfortable. Hotel is close to shopping malls,theatre etc. I enjoy my each and every stay April 24, 2014
Rated 2 out of 5 by Grungy rooms not clean! We updated to a suite from a standard room which we were told was upgraded. It was old and dingy, the sheets on the pullout couch my kids slept on had a tag stating that they were cleaned but there was hair all over the sheets. The bathroom was not very clean, it had something sprayed all over the door and floor, it looked like pop. The pool was great, kids enjoyed the waterslides however you need a key to get in the elevator and we got stuck with no key and had to wait for someone to come to get back to our floor. Would probably stay again if they started cleaning rooms a bit better. August 15, 2012
Rated 1 out of 5 by No Sound Proofing in this hotel We have stayed at the Sheraton before as the beds are very comfortable and my kids enjoy the waterslides. Our last stay was in room 234 right by the pool access and I would not do it again. Usually you can hear muffled voices and sounds outside your door or from the room beside you which is quite normal but this time it was like all these noisy people were inside our room. We actually checked to make sure our hotel room door was closed. There is no sound barrier at all in these hotel room doors, unfortunately we had terrible sleeps and for that reason would not recommend to anyone. September 1, 2013
Rated 5 out of 5 by Highly recommended We stayed for one night only and found the whole visit to be flawless. The hotel is in pristine condition, staff service was exemplary, the rooms spacious and beds were very comfy and while we did not have breakfast as part of our package, the restaurant off the foyer was very reasonable and had a great choice of food. There was also a starbucks in the lobby area. The hotel is about 10 mins drive from Calgary airport. We didn't get a chance to use the pool unfortunately. This visit was far far superior to our Sheraton stay in Toronto 4 nights earlier. I can't fault anything. August 18, 2012
Rated 5 out of 5 by Excellent stay! When I arrived, I was upgraded to a suite at no additional charge. The lounge has a good variety of breakfast foods and Henry's Pub is a great place to eat - 20 wings for $5.00 on Wednesdays! Overall a great hotel. Always enjoy staying here while in Calgary on business. April 18, 2014
Rated 5 out of 5 by Excellent All Round Luxury This was the first time in using this hotel and I must say it did not disappoint. From the moment we walked into our room we felt like we had walked into luxury. It was a beautiful modern feeling room but for the price of a standard room that you would expect to pay for in another hotel. I can't pick out any faults with the room or hotel. We loved the waterpark and it filled in our evening just nicely. The staff were beyond professional and courteous, I find that them going out of their own way just to provide the smallest thing or make the guest that little bit happier really seals the deal. I will definitely be staying again and we are already planning our next trip. Give yourselves a big pat on the back guys. September 8, 2013
Rated 5 out of 5 by Enjoyable Repeat Stay Stayed over the weekend with family and appreciate the suite upgrade. As always, staff was helpful and friendly. Hotel is at a reasonably good location with free parking. To go downtown, go south on Barlow Trail to Memorial and by-pass traffic on Deerfoot. Newly renovated fitness centre is under-utilized, I was there alone for more than an hour on Sun evening. Henry's Pub has daily steak and pint special for $18. All in all, I feel right at home in Cavalier on my frequent business and personal visits to Cgy. Breakfasts during this stay at the club lounge are very good. May 16, 2013
Rated 5 out of 5 by Love the Sheraton Cavalier Rooms have been nicely updated and the waterpark is always great fun for the whole family. April 22, 2014
Rated 4 out of 5 by Some suggestions for the water park I am concerned regarding the safety of children in the pool area. Please consider an attendant at the top or bottom of the slide and to enforce the "no diving" suggestions written on the edge of the pool. As well the attendant could monitor the overcrowding in the hot tubs. Persons folding the towels do not appear to have any ability to perform these safety duties. April 7, 2014
Rated 4 out of 5 by Convienence Great location and near lots of good dinning within short walking distance. Pools and waterslide very family friendly and entertaining, Comfy beds ,pillows and bedding. April 17, 2014
Rated 5 out of 5 by Love the updated rooms I had a great stay. Love the cleanliness and quality of the rooms and finishings. Staff were great. I would definitely recommend this hotel. The breakfast restaurant "Colours" was very good and the steak at Carvers exceeded expectations. April 14, 2014
Rated 4 out of 5 by Very happy with service Hello, I have been staying at the Cavalier in Calgary for many years. i was in a real bind this time and Gary was able to get me a room when no onw else could. He went above and beyond with phone calls etc to set this up for me. From a platinum member it is much appreciatd. April 12, 2014
Rated 4 out of 5 by Always really enjoy is hotel We have stayed here before and will come again...our daughter loves the pool...we had a minor issue this time with what appeared to be blood on the hide a bed mattress, and when I informed the front desk about it nothing was done about...I informed them again when I checked out so hopefully something was done about it afterwards...the rooms in general are very nice and the beds very comfortable...the service in the lounge was good and the people who worked throughout the hotel were very friendly...we were there for the long weekend and it was extremely busy. September 6, 2012
Rated 5 out of 5 by This hotel has comfort figured out We travelled to Calgary for a team tournament and found the hotel very efficient, comfortable and accommodating. They kept our whole team together with our rooms which was a bonus. Pool was enjoyed by all the kids. Would have been nice to have a fridge in our room (not bar fridge) to keep our extra food, drinks for the tournament April 7, 2014
Rated 5 out of 5 by Great Place to Stay We spent three days here last week, and really enjoyed our stay. The room was clean, very comfortable, and had everything we needed. We ate at Carver's the first night ......... was wonderful! They have the best cheesecake ever! A couple of other times we ordered room service and were very impressed by the speed of arrival, and the quality of the food. Very yummy and great portions. We went in the pools one night, and had a very nice time. It's a great place to bring your kids for sure! We would highly recommmend this hotel to anyone, and we will be back. May 16, 2012
Rated 1 out of 5 by romance package??? really?? arrived at the hotel after having booked romance package, which included late checkout if available, I had to ask, them prompt the front desk clerk to look at our reservation, which would include a late checkout til 4pm if the hotel was available. I was able to have a checkout til 3. I asked if the sparkling wine and chocolates were in the room, blank stare...they were sent up, but merlot not sparkling and only half a bottle. Dinner in the lounge, steaks tasted like they were boiled...odd Breakfast was included in romance package, we asked desk in the morning when we came down where the breakfast was, we were directed, a nasty breakfast to the tune of 35.00 which we had to fight about because our breakfast was to have been included They eventually went to the front desk to check and the lady came with breakfast vouchers which had not been given to us at checkin. No apology, appears they didn't much care...the room was fine..the romance package a joke...what a shame April 7, 2014
Rated 3 out of 5 by Nicely renovated Enjoyed the newly renovated room and Club Lounge. The clerk at front desk was very curt. Checked on internet in lobby regarding upgrade and noticed 3 available suites. When we asked for the upgrade, we were told we already received an upgrade to the Club Floor and were told that there were no suites available. I called Starwood and was told that the suites were available. Is that the way to treat your Platinum members? Even though the Club Lounge opens at 7:30am thre was no hot water available for tea till 8am and the boiled eggs arrived later than that. August 19, 2012
Rated 4 out of 5 by This time was for the Dogs! We try to use the Sheraton Cavalier for a winter family getaway once or twice a year. The renovations have made the rooms even better (awesome showers), with the pull-out couch and king bed there is more than enough room for our family of 5 to be extremely comfortable. The colours restaurant's pasta buffet and quality of the kids menu items is unmatched. And the staff is generally top notch. Despite having a fantastic time as usual there were a couple of annoyances. On our second night there were DOGS barking a few doors down from 8pm- midnight. After mentioning it to staff it seems nothing was done. We had the worst night sleep there ever, plus our two year old was woke up as well. We understand that dogs are family too, but let them stay at a motel or lower quality hotel. We didn't book a motel or inn for a reason. It was terrible and we were very disappointed not more was done. Also the speed of the elevators are fantastic but the need for a key card for access was very annoying as well. We were wondering why this change was done, but no one seemed to have an answer. Were there security issues in the past? Despite the annoyances, we will still go back. Just hopefully with no dogs to bunk down the hall from.... March 28, 2012
Rated 5 out of 5 by Above and Beyond While I was on business, my husband (who had recently had an accident) was not. I was given an early check in so he didn't have to hang around the lobby waiting for me to get back from an appointment and an extended check-out time a couple of days later so he could enjoy the first round of the Masters in our room while waiting for me to finish for the day. It was really good to have him close at hand in case of a problem and also to know that he could be comfortable and private. Many thanks to the Sheraton Cavalier for accommodating our special needs. April 12, 2013
Rated 1 out of 5 by Disappointing Customer Service & Food Check In - After a long day of travel, I checked into the hotel late Sunday evening, expecting a Club Level room as advertised and proven on my reservation confirmation; I had been excited about this reservation as I was not away of any Club Level and after learning about the additional services, was looking forward to it. However, the front desk clerk informed me that my reservation was for a King room, not club level and I was in no mood to argue, though I did mention and show him the reservation inform stated Club Level. Discouraged, I went to my room to rest, already starting my stay in a poor mood. Lobby - The lobby is nicely decorated, a very large open space with lots of seating in the lounge area. The one issue was that access to the elevators from the lobby was narrow and seemed to a gathering area for groups of people, including children carrying over sized hockey bags.. This made it very awkward to pass by them to get to the elevators. Room - The room was nice, lots of space and a good view of the mountains and downtown Calgary skyline. The windows were in tremendous need of cleaning, the outside of them was very dirty, causing no picture of the mountains to actually turn out. Best yet however was a imprint of a child's hand on the window, likely after handling something sticky. I noticed the hand-print on day two of the stay and it was still there when I left 5 days later - completely neglected by cleaning staff. The bed was comfortable, but the pillows were far too soft. I asked the front desk on two occasions (once by phone and once in person) for harder foam pillows, but they never arrived. Amenities - The pool was below average. While the facilities were large, they are in need of deep cleaning and repair. The sauna has so many loose boards, you need to be very careful where you step. There is a cafe in the pool area which is very nice, a great incentive for families to stay longer. There were two hot tubs, one however was sectioned off; the other was fine, warming than what I expected; and even though there was a sign not allowing children under 10 in the hot tub, there was a 4 year old with her mother, while 2 staff looked on and did nothing to enforce the rule. I was not able to relax in the pool area at all, it is certainly catered towards families experience and not relaxation. Restaurant - The breakfast restaurant, Colors, was a big disappointment. I tried it on two occasions, once for the Eggs Benedict which I did not enjoy, the eggs were over cooked, potatoes undercooked, and the Hollandaise sauce was made from a powder, not from scratch. I tried it again a few days later for their buffet but was disgusted by the grease level in every warm item they served. I opted for fresh fruit from the local market instead of breakfasts at this location. I did not try Carvers, their steakhouse onsite, after hearing Room Service - I managed to get a couple orders of room service in during study periods of my stay. I would say that the deserts were fantastic, and the entrees are not worth the money. I have attached pictures of the orders. Their Chocolate Mousse Torte was great, rich and light; baked apple pie was good; the chicken breast was small and over cooked; the bruschetta was overcooked and hard, the tomatoe topping was heavily salted for some ready, but the roasted garlic was a great touch. April 28, 2014
Rated 4 out of 5 by Nice Renovations I have stayed at this hotel many times before, but it had been a little while since my last stay. The renovations conducted since my last stay were starting to be needed and aside from rejuvenating things they have added some very nice upgrades - glass shower and pull-out couch. My TV was not working properly so I called the front desk and fairly quickly maintenance arrived. Unfortunately it took two replacement TV's to get things rectified - no fault of maintenance though. Beyond that, things were one again enjoyable - I was given a room on the 7th floor that looked towards the mountains - beautiful to go to bed to and to wake up to. While on business this time, I will be back with the family so we can enjoy the Hotel's waterslides! April 4, 2012
Rated 4 out of 5 by Convenient Room was quite warm even after resetting temperature on thermostat. Very nice room, but lots of noise in room from noisy street intersections. Given all the medians and one ways, it is a bit of a pain to get into parking lot from the street. April 10, 2014
Rated 4 out of 5 by Sheraton cavalier A great relaxing place to stay weather for 1 night or a few nights. Pool is great and the lounge is a relaxing place to unwind. April 14, 2014
Rated 3 out of 5 by patronage I see no difference in the level of service or recognition of my Platinum status at the Four Points down the street. I stay at this hotel at least once of month and I do not feel like my patronage is appreciated. April 9, 2014
Rated 2 out of 5 by Carvers staff borderline rude Myself and 4 colleagues , all Starwood Platinum members dined at Carvers during our stay. Hostess very unfriendly, looked down her nose at us for not having a reservation. The restaurant was 1/3 full the entire evening. 1 colleague was late and the hostess kept threatening to take away one of our tables if our colleague didn't arrive soon(we had a table for 2 added to a table for4). There were 10 empty tables for 2 the entire evening! She didn't need our table, she just wanted to be rude. Not the 1st time this type of attitude was displayed by the same employee. Some training in politeness and appropriate way to treat loyal customers is definitely in order. Been staying at this hotel for years and the rest of the staff is always so helpful and friendly. December 21, 2013
Rated 1 out of 5 by Charges The hotel is ok but I drank a bottle of water out of the room and paid cash for it but I got billed anyway. I called and they assured me it would be removed. it has not been removed so I called again and was assured it would be removed. It has been a week and the charge is still there. For some reason I seem to be failing at this, I am calling them again to attempt to get this fee that I have paid removed from my bill. I had bad luck getting to the airport with all the construction, nearly missed my flight. I will not stay there again September 19, 2013
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