Rated 1 out of 5 by monday What?
We drove in from Saskatchewan to do some shopping. We had stayed here before. My wife wanted to stay overnight and have a hot bath after a day of shopping. $239 room and no bathtub! We were very disappointed.
November 28, 2013
Rated 2 out of 5 by mattgs Platinum and Families Beware
I used the new Suite Night Rewards to ensure a seperate room for my family with two infants. Once receiving confirmation of upgrade, I double checked with SPG. They called hotel and got room description of "Seperate Bedroom". Upon checkin, I was given a Deluxe King Suite. Luckly I printed the SPG conifrmation stating the actual upgrade of a seperate room. Room ended up being dirty and loud (constant hacking noise from room beside). I love SPG and as a result are a platinum member. This hotel should be avoided.
April 12, 2012
Rated 3 out of 5 by Jimmy Another mixed stay
Got an upgrade to a premier suite, which was great.
The club lounge was closed from April to June. This was not the reason why I gave a three out of five star review. It was how the hotel was handling it for its plats guests.
We were offered $11 in the restaurant for breakfast. Their buffet was not iun service that weekend, hence we ordered by menu, which cost another ~$30 for two of us beyond the "credits", which is a lot for what we got!
In addition, the hotel did not offer any alternatives for missing the evening appetizers.
May 1, 2012
Rated 5 out of 5 by bcnllb Back Again
I have stayed at this hotel on several occasions, both for personal and business and have never been disappointed. This time around the staff (Saleem, I hope I got his name right) checked me in well before the check in time of 3:00. I know the hotel was busy because I was unable to get a room for my first night in Calgary, so I was grateful that I was able to check in at 1:00. Thanks.
November 9, 2013
Rated 2 out of 5 by Jimmy With breakfast included in pacakge, but still got charged for breakfast
Booked on their room on 11-11-11 package.
Got one of the smallest room that I ever got on this hotel.
Had breakfast in the restaurant, and was told by the front desk that the charge will not be on my final bill.
Checked with my credit card, and they still charged the breakfast.
December 9, 2011
Rated 5 out of 5 by YazzTech Great Hotel for the Price
Every other major hotel in Calgary was crazy expensive. This Sheraton provided a reasonable rate and it is only 20 min. away from Downtown.
November 1, 2013
Rated 2 out of 5 by Houstonbizman Not up to standards
I love Sheraton Eau Claire. Best hotel in North America. It was filled, so I stayed here.
Not cut from the same cloth. Gold Elite status seems nothing to the staff, charged $8 for a $2 bag of nuts from the room, offered no help in finding another hotel when I needed to extend and they had no room, lunch (beef dip sandwich) was pretty awful. Eau Claire should send a manager here to show them how its done.
October 27, 2011
Rated 5 out of 5 by RefiningRuss Great experience
I have been the presenter at a number of classes at this location. During the most recent visit I found all staff exceptionally courteous and friendly, and the catering group very attentive to all my needs. The food provided was exceptional. A job well done by all members of the hotel staff. I could certainly recommend this hotel as a site for your meetings.
October 25, 2013