Rated 4 out of 5 by earlyriser Fun
Clean, comfortable, great decor, nice facilities, my wife and I even used the pools/slides. Had a great time.
It would have been nice for the room to have a fridge and microwave.
May 5, 2013
Rated 4 out of 5 by Shaker Great Location
The location of the hotel provides for close proximity to airport, shopping and restaurants.
Wireless internet did not work for me, but that may have been my device issue!
August 20, 2012
Rated 3 out of 5 by Dano123 Go Green
I have made a habit of the Go green efforts. I travel alone so its no big deal. I didn't receive my points at this hotel even though I requested them at check out.
May 23, 2013
Rated 5 out of 5 by Phillig Sheraton Cavalier
The room was excellent as was supper at Carvers. The Club Lounge has been renovated and is a significant improvement. All aspects of the stay were excellent.
September 14, 2012
Rated 5 out of 5 by kris78 awesome!
Stayed for the night with my 2 year old and room was awesome! Very clean and bed was comfortable. Rooms have been recently upgraded and it shows!!!!
August 30, 2013
Rated 4 out of 5 by Hubb No surprises
Great location and offers all the a business traveler needs. Good work out facilities and restaurants and the staff is always friendly and courteous.
June 3, 2013
Rated 5 out of 5 by Jemima Waterpark was clean and fun
Rooms were clean, bedding white and comfy, waterpark lots of fun, well maintained with lots of towels and staff monitoring activities.
May 23, 2012
Rated 4 out of 5 by Robby Very clean modern Sheraton
From entering the Sheraton to our room, I was very impressed with how clean everything was. Also, very nice lounge area on main level
September 2, 2012
Rated 5 out of 5 by Fluff You won't be disappointed!!
This Hotel was everything you ask for when travelling for business. Great service and very good facilities. I highly recommend it.
October 22, 2012
Rated 4 out of 5 by heck Staff
Staff were very friendly and helpful, also in the pool the staff there were very nice and helpful.
Room was cozy and clean.
April 8, 2013
Rated 5 out of 5 by pat403 Unexpected Gem
Was very pleasantly surprised by this hotel. The services - front line staff as well as the restaurant - were top notch.
August 3, 2013
Rated 5 out of 5 by Ron58 This hotel was very nice
The staff was very accommodating... Over the top. The club level was great. Will difintely stay again when in Calgary.
March 12, 2013
Rated 2 out of 5 by Shauna Won't be staying again
Terrible beds, paperthin walls, bedding like crinkly paper that was very noisey. Not impressed with cleanliness
March 25, 2013
Rated 5 out of 5 by Chris We love it here!!!
We love this hotel and our Starpoints experience at every hotel. The Cavalier is awesome for kids and families!
January 25, 2013
Rated 3 out of 5 by river not all rooms equal
my room located above ventilation equipment so there was always a low hum and loud hum when window was opened.
May 7, 2013
Rated 5 out of 5 by Bolivarman Excellent environment
Our children enjoyed the water facilities. My wife and I found the pool and room restful and relaxed.
July 30, 2012
Rated 5 out of 5 by Erin13 So much fun!
The hotel was so clean and the pool and waterslides were tons of fun! I would definately go again!
October 9, 2012
Rated 5 out of 5 by Chris2013 great location
super service and great smiles at the front desk
great TV, and great bed
will easily come again
February 18, 2013
Rated 4 out of 5 by SpartanCntls Good Hotel but Noisy Room.
There was an air make up unit out side of our room that was noisy. Everything else was fine.
September 26, 2012
Rated 4 out of 5 by Marker74 Met my needs
I was there for a convention and it met my needs. Nothing wrong and nothing outstanding.
March 28, 2013
Rated 5 out of 5 by Joe1bay Value and service were excellent
Every aspect of my stay exceeded my expectation. The airport shuttle was outstanding.
August 13, 2013
Rated 4 out of 5 by Lynne20 Very nicely appointed rooms.
The new decor was tastefully done. Beds were super comfortable. Staff very courteous.
April 9, 2013
Rated 5 out of 5 by FASTEDD EXCELLENT SERVICE
We enjoyed our stay and the uprgrade to the club floor was certainly worth the cost.
December 12, 2012
Rated 4 out of 5 by Jn2347 The best hotel for kids
The pools and slides are our favorite part! The beds are also really comfy.
August 26, 2013
Rated 2 out of 5 by Rob47 The staff needs work....especially toward Platinum members
I must ssay i was not impressed by the friendliness of the staff. When i arrived i was not greeting very nicely. A smile is worth so much these days. After the guest services manager finished checking me in (without so much as a word) i asked if the room i had been given was an upgrade. (As a SPG Platinum member we are always offered the best room the have at the time of sheck-in) It was 3:00pm in the afternoon and i was told they had no upgrade period. I wasnt asking for a suite (which we are also entitled too) but rather just asked if there was an upgrade to a higher floor or a club room and was told they were all sold out. Never in 10 years as a SPG Platinum member have i never recevied at the very least a small upgrade to the club floor of something. Instead of checking or even apoligizing he just ahanded me a card and sdaid if i didnt like to call this person and gave me the card of some manager. Really bad attitude exspecially for their most valued guest. I guess i will have to feel more valued elswhere. (then to top it all off a busiess associate who i travelling with (who is not a Platinum member) received a room upgrade. You know what?? It is not worth the aggrevation to stay where you are not appreciated.
December 2, 2012
Rated 5 out of 5 by DonaldM6 Great Hotel
Very enjoyable stay at hotel for the adults and the children
June 15, 2013
Rated 4 out of 5 by marsunshine Club Lounge
The Club Lounge food, atmosphere and staff are outstanding.
July 17, 2012
Rated 5 out of 5 by dreg For Family
Great place to stay for the family and excellent value!
August 21, 2012
Rated 5 out of 5 by JoeN Great Stay
This is one of the bext Hotels for Value in the Area
July 1, 2013
Rated 4 out of 5 by Jsk1 Reasonable Stay
Rooms are clean and nice. Gym is newly renovated. Would have liked a usable fridge and/or microwave (just minibar).
I ordered room services several times. Food was fast, but below expectations (ribs were really poor quality...worst I've had, congee meat yuk, club sandwich ok). Food quality is a definite room for improvement. Suggest manager tries the ribs and sees how poor they are!
A mistake was made on my bill (over charged Internet). I called lobby they said I needed to call a daytime staff person who could fix the issue (don't see why need to call and the lobby person couldn't have called to take care of it instead of dragging me into the issue. Better training needed there). They fixed the mistake in the end and apologized.
I had a problem with the electronic wake up call. I set the wake up for early, but changed the wake up time to later on. A staff person called me at the earlier time saying that the system shoud have called me and there must be a glitch (so they woke me too early).
Aside from the billing issue, the staff is friendly and helpful.
Overall this is a clean hotel with the studio suites being renovated. Overall happy with them and I'll stay there again as it served my main need ( a clean quiet night sleep).
January 11, 2013