Rated 5 out of 5 by DJH2012 Great Stay
The kids and I enjoyed our stay. King Bed was comfortable but I wish they would have rooms with 2 queens like they used to. Located close to many restaurants and quick drive to zoo. Will stay again!
July 25, 2012
Rated 5 out of 5 by DrSatz Family/Pet Friendly with Great Service
I loved saying here as did my kids, they loved it so much here they didnt want to leave! I like that they accommodate to those who have pets that travel and offer great services, we will be back!
June 3, 2013
Rated 5 out of 5 by Fredddd Great hotel and great people!
I stay here weekly and never have had a bad stay. The people working here always go out of their to make my stay special.
The hotel has ben renovated and is in great condition.
September 7, 2012
Rated 4 out of 5 by earlyriser Fun
Clean, comfortable, great decor, nice facilities, my wife and I even used the pools/slides. Had a great time.
It would have been nice for the room to have a fridge and microwave.
May 5, 2013
Rated 4 out of 5 by Shaker Great Location
The location of the hotel provides for close proximity to airport, shopping and restaurants.
Wireless internet did not work for me, but that may have been my device issue!
August 20, 2012
Rated 3 out of 5 by Dano123 Go Green
I have made a habit of the Go green efforts. I travel alone so its no big deal. I didn't receive my points at this hotel even though I requested them at check out.
May 23, 2013
Rated 5 out of 5 by Phillig Sheraton Cavalier
The room was excellent as was supper at Carvers. The Club Lounge has been renovated and is a significant improvement. All aspects of the stay were excellent.
September 14, 2012
Rated 5 out of 5 by kris78 awesome!
Stayed for the night with my 2 year old and room was awesome! Very clean and bed was comfortable. Rooms have been recently upgraded and it shows!!!!
August 30, 2013
Rated 4 out of 5 by Hubb No surprises
Great location and offers all the a business traveler needs. Good work out facilities and restaurants and the staff is always friendly and courteous.
June 3, 2013
Rated 5 out of 5 by Jemima Waterpark was clean and fun
Rooms were clean, bedding white and comfy, waterpark lots of fun, well maintained with lots of towels and staff monitoring activities.
May 23, 2012
Rated 4 out of 5 by Robby Very clean modern Sheraton
From entering the Sheraton to our room, I was very impressed with how clean everything was. Also, very nice lounge area on main level
September 2, 2012
Rated 5 out of 5 by Fluff You won't be disappointed!!
This Hotel was everything you ask for when travelling for business. Great service and very good facilities. I highly recommend it.
October 22, 2012
Rated 4 out of 5 by heck Staff
Staff were very friendly and helpful, also in the pool the staff there were very nice and helpful.
Room was cozy and clean.
April 8, 2013
Rated 5 out of 5 by pat403 Unexpected Gem
Was very pleasantly surprised by this hotel. The services - front line staff as well as the restaurant - were top notch.
August 3, 2013
Rated 5 out of 5 by Ron58 This hotel was very nice
The staff was very accommodating... Over the top. The club level was great. Will difintely stay again when in Calgary.
March 12, 2013
Rated 2 out of 5 by Shauna Won't be staying again
Terrible beds, paperthin walls, bedding like crinkly paper that was very noisey. Not impressed with cleanliness
March 25, 2013
Rated 5 out of 5 by Chris We love it here!!!
We love this hotel and our Starpoints experience at every hotel. The Cavalier is awesome for kids and families!
January 25, 2013
Rated 3 out of 5 by river not all rooms equal
my room located above ventilation equipment so there was always a low hum and loud hum when window was opened.
May 7, 2013
Rated 5 out of 5 by Bolivarman Excellent environment
Our children enjoyed the water facilities. My wife and I found the pool and room restful and relaxed.
July 30, 2012
Rated 5 out of 5 by Erin13 So much fun!
The hotel was so clean and the pool and waterslides were tons of fun! I would definately go again!
October 9, 2012
Rated 5 out of 5 by Chris2013 great location
super service and great smiles at the front desk
great TV, and great bed
will easily come again
February 18, 2013
Rated 4 out of 5 by SpartanCntls Good Hotel but Noisy Room.
There was an air make up unit out side of our room that was noisy. Everything else was fine.
September 26, 2012
Rated 4 out of 5 by Marker74 Met my needs
I was there for a convention and it met my needs. Nothing wrong and nothing outstanding.
March 28, 2013
Rated 5 out of 5 by Joe1bay Value and service were excellent
Every aspect of my stay exceeded my expectation. The airport shuttle was outstanding.
August 13, 2013
Rated 4 out of 5 by Lynne20 Very nicely appointed rooms.
The new decor was tastefully done. Beds were super comfortable. Staff very courteous.
April 9, 2013
Rated 5 out of 5 by FASTEDD EXCELLENT SERVICE
We enjoyed our stay and the uprgrade to the club floor was certainly worth the cost.
December 12, 2012
Rated 4 out of 5 by Jn2347 The best hotel for kids
The pools and slides are our favorite part! The beds are also really comfy.
August 26, 2013
Rated 1 out of 5 by Gordupnorth Disappointing Customer Service & Food
Check In - After a long day of travel, I checked into the hotel late Sunday evening, expecting a Club Level room as advertised and proven on my reservation confirmation; I had been excited about this reservation as I was not away of any Club Level and after learning about the additional services, was looking forward to it. However, the front desk clerk informed me that my reservation was for a King room, not club level and I was in no mood to argue, though I did mention and show him the reservation inform stated Club Level. Discouraged, I went to my room to rest, already starting my stay in a poor mood.
Lobby - The lobby is nicely decorated, a very large open space with lots of seating in the lounge area. The one issue was that access to the elevators from the lobby was narrow and seemed to a gathering area for groups of people, including children carrying over sized hockey bags.. This made it very awkward to pass by them to get to the elevators.
Room - The room was nice, lots of space and a good view of the mountains and downtown Calgary skyline. The windows were in tremendous need of cleaning, the outside of them was very dirty, causing no picture of the mountains to actually turn out. Best yet however was a imprint of a child's hand on the window, likely after handling something sticky. I noticed the hand-print on day two of the stay and it was still there when I left 5 days later - completely neglected by cleaning staff. The bed was comfortable, but the pillows were far too soft. I asked the front desk on two occasions (once by phone and once in person) for harder foam pillows, but they never arrived.
Amenities - The pool was below average. While the facilities were large, they are in need of deep cleaning and repair. The sauna has so many loose boards, you need to be very careful where you step. There is a cafe in the pool area which is very nice, a great incentive for families to stay longer. There were two hot tubs, one however was sectioned off; the other was fine, warming than what I expected; and even though there was a sign not allowing children under 10 in the hot tub, there was a 4 year old with her mother, while 2 staff looked on and did nothing to enforce the rule. I was not able to relax in the pool area at all, it is certainly catered towards families experience and not relaxation.
Restaurant - The breakfast restaurant, Colors, was a big disappointment. I tried it on two occasions, once for the Eggs Benedict which I did not enjoy, the eggs were over cooked, potatoes undercooked, and the Hollandaise sauce was made from a powder, not from scratch. I tried it again a few days later for their buffet but was disgusted by the grease level in every warm item they served. I opted for fresh fruit from the local market instead of breakfasts at this location. I did not try Carvers, their steakhouse onsite, after hearing
Room Service - I managed to get a couple orders of room service in during study periods of my stay. I would say that the deserts were fantastic, and the entrees are not worth the money. I have attached pictures of the orders. Their Chocolate Mousse Torte was great, rich and light; baked apple pie was good; the chicken breast was small and over cooked; the bruschetta was overcooked and hard, the tomatoe topping was heavily salted for some ready, but the roasted garlic was a great touch.
April 28, 2014
Rated 2 out of 5 by Rob47 The staff needs work....especially toward Platinum members
I must ssay i was not impressed by the friendliness of the staff. When i arrived i was not greeting very nicely. A smile is worth so much these days. After the guest services manager finished checking me in (without so much as a word) i asked if the room i had been given was an upgrade. (As a SPG Platinum member we are always offered the best room the have at the time of sheck-in) It was 3:00pm in the afternoon and i was told they had no upgrade period. I wasnt asking for a suite (which we are also entitled too) but rather just asked if there was an upgrade to a higher floor or a club room and was told they were all sold out. Never in 10 years as a SPG Platinum member have i never recevied at the very least a small upgrade to the club floor of something. Instead of checking or even apoligizing he just ahanded me a card and sdaid if i didnt like to call this person and gave me the card of some manager. Really bad attitude exspecially for their most valued guest. I guess i will have to feel more valued elswhere. (then to top it all off a busiess associate who i travelling with (who is not a Platinum member) received a room upgrade. You know what?? It is not worth the aggrevation to stay where you are not appreciated.
December 2, 2012
Rated 5 out of 5 by DonaldM6 Great Hotel
Very enjoyable stay at hotel for the adults and the children
June 15, 2013