Rated 3 out of 5 by Meeso very noisy area
the hotel is very clean. the staff is great. the hotel is in a very noisy area. lots of trucks. The noise kept me up all night.
April 20, 2015
Rated 5 out of 5 by DLeon Overall excellent, but...
All good but one BIG surprise - we arrived from the airport for a 10 hour 'airline connection' with 5 pieces of luggage. The shuttle pickup service was quite slow and SURPRISE, there was no concierge service to help us move our bags off the curb and to our room. It's quite a big hotel - help with luggage should be standard service.
The (grey haired) night porter did it all - picked up luggage at 3 am from our room and drove the shuttle to the airport (excellent!).
April 9, 2015
Rated 5 out of 5 by Mel65 My stay at the Sheraton, Cavalier, Calgary
Sleeping was like on a cloud
March 27, 2015
Rated 4 out of 5 by Steve Always at your service
The hotel staff are always willing to help make your stay enjoyable and comfortable.
December 7, 2014
Rated 3 out of 5 by ChrisW5757 Room Location
I stay with your hotel on a regular basis. I have always been happy with the room in past. I this stay I was located across from the elevator on the 2nd floor. This is also near the pool entrance. I was very unhappy with the noise level I encountered on my stay.
November 26, 2014
Rated 4 out of 5 by Funati Another great SPG property
I haven't stayed at this property for a couple of years and was pleased with the upgrades especially the new Fitness room. Staff is very friendly and the property is well maintained. It would have been nice to have been offered an upgraded room or a better location based upon Gold status but I was told the property was sold out. This seems to be a recurring theme at SPG properties which is a little disappointing.
November 14, 2014
Rated 5 out of 5 by bp1234 This is my "go to" Calgary Hotel
This hotel is a great example of how an SPG property should be run. From the prompt, courteous service at the front desk to the cleanliness and comfort of the guest rooms and their excellent club lounge. You just can't go wrong with this hotel...
November 6, 2014
Rated 5 out of 5 by penelope4 family Daay
My children have been meeting here for many years
October 27, 2014
Rated 4 out of 5 by Marcus Consistently very good
I've stayed at this hotel many times over the past 10 years and it's consistently very good. It's a rare full service Sheraton that does not charge for parking. The Club Lounge could have better vegetarian fare, but this is a minor quibble for an otherwise excellent hotel with very good amenities
October 26, 2014
Rated 5 out of 5 by Tessa46 What a great hotel
It has been years since I stayed at the Sheraton Cavalier. We came often with our young son, to enjoy the water park.
I had a funeral to attend and stayed at the Sheraton as it was very close to where the funeral was. I am so happy I did. The look has changed, since I was there years ago. A wonderful surprise. The lobby is beautiful and friendly, the rooms are amazing, and the beds are wonderful. The staff are so accommodating and quick to respond to your needs. I have and I will continue to recommend this wonderful hotel to friends and family. It is a must stay for your next holiday or just a quick stop.
October 19, 2014
Rated 4 out of 5 by heck family getaway
a great place to unwind and relax
October 13, 2014
Rated 2 out of 5 by Tangible Good luck getting your invoice correct.
I had a problem with my invoice. 2 days of trying to contact to someone in the hotel besides the front desk ,good luck.
It's not worth the time or trouble.
Be careful here ,it could ruin your day!
September 17, 2014
Rated 5 out of 5 by WinnipegJet83 Sheraton Cavalier Calgary
My stay at the Sheraton Cavalier was excellent.
September 15, 2014
Rated 2 out of 5 by 2k9parents Bitterly disappointed
We have stayed at the Cavalier many, many times and received really fantastic treatment, even during Stampede week. So our hopes were high when we booked this week-long stay commencing Sept 8, 2014. However, none of the service we are accustomed to receiving was forthcoming from the get go. The room we were allocated was filthy - we complained and were moved to another room; no apology, no move on the part of management to ease our discomfort. The new room was marginally better. The new bathroom actually had hair and other filth in it - the room itself had ring marks on the table surfaces and dust abounded. A housekeeper looked in, agreed with us and had staff clean up a bit - just a lick and promise!
Furthermore, we have ALWAYS been upgraded to the Club Floor, but were not, this time around, even though there were rooms available. We were told we would have to pay $45/night if we wanted access to the Lounge. We wanted to pay in points == we have nearly a million in our account, but the day manager on Sept 8 refused!
This whole experience was just so off the charts bad we just could not believe it.
The night manager (Chris) a few days days later was super nice, though, and helped us through a difficult time when our license plate was stolen.
Has the management changed? The last time we stayed at the Cavalier (2012) our experience was 100% better. Because of our pleasant stays over the years we return to this particular hotel time and time again. Now we just don't know.
September 14, 2014
Rated 4 out of 5 by Marcus Comfortable full service hotel
I stay frequently at this hotel and it's one of the better full service hotels near the airport. I've stayed at this hotel for the past 10 years so it's not a new property but it has been recently renovated so it looks new on the inside. The bed and bedding are very comfortable for a nice sleep and I'm particularly impressed with how clean the cleaning staff keep the washrooms (no hard water stains in the shower and the faucets).
The service is excellent and prompt and the hotel does NOT charge for parking (or internet for platinum guests) so don't get discouraged by the higher nightly rates.
September 14, 2014
Rated 3 out of 5 by RoadWarrior1555 Great rooms, service needs work
This hotel has great rooms for business travelers. Desk with multiple power outlets, seating area with coffee table, and comfy beds. The bathroom is also well designed with plenty of storage space and a nice shower. However, the food service is anything but great. I stay at this hotel frequently and have consistently had problems. This trip, I ordered room service twice and both orders were made incorrectly.
August 25, 2014
Rated 5 out of 5 by traveller Great expectations
I stay often at the Sheraton Cavalier for both my business and vacation needs. The staff and management are very professional, polite and most of all greet you throughout your stay with a very warm and positive manner. The hotel is well kept and best of all a great value.
August 23, 2014
Rated 3 out of 5 by KimLdol sleep
We were initially placed in a room beside the slides and across from the elevator. After being ask to move due to the noise we were moved just 4 rooms down. This room was very noisy as well. They also decided to do construction at 8am, when my toddler couldn't go to sleep until after the pool shut down at 10pm. Disappointing night.
August 20, 2014
Rated 5 out of 5 by charliec62 Quality Hotel.
I have stayed at the Sheraton before on business, couple of times. My wife and I decided to have a few days away. A couple of days in Calgary and then Banff. Having enjoyed the hotel when stayed on business, it was my only choice for our getaway. We were not disappointed, appreciate the upgrade and the staff looked after us in the club room. Hope to be back soon, many thanks.
August 19, 2014
Rated 5 out of 5 by iakam Weekend getaway
Great Sheraton to stay at. My son had loads of fun at the pool. the SPG member benefits were awesome. Centrally located to everything I wanted to see and do. The staff was awesome! The beer was great
August 19, 2014
Rated 4 out of 5 by Jack10 Good Hotel but needs to fix WIFI
Hotel was newly remodeled and was very close to the Shaw offices. The WIFI and the internet access needs improvement. It works but is inconsistent performance dropping my VPN connection and Webex calls regularly.
August 14, 2014
Rated 4 out of 5 by Kpoz42 This hotel needs to warm up their swimming pool!
Our room was very comfortable, the staff was very friendly, the bed was wonderful, but the swimming pool was way too cold.
August 11, 2014
Rated 4 out of 5 by Mocha Great hotel
Although it was a two night stay, location was good. I only wish they would have upgraded me to club lounge as I usually am. Slight disappointment. Overall experience was good.
August 9, 2014
Rated 5 out of 5 by HappyExecutive1 Club Lounge
This hotel is great for the business traveler, close to the airport, good shuttle service, club lounge is very helpful.
August 7, 2014
Rated 5 out of 5 by TL67 Great upgrade for Platinum member
I was at hotel for quick get away with my family Aug 03.
Even I booked a regular room, but the hotel had upgraded to Jr Suite which is fantastic.
I also had a late check out to 2pm, which give my kids another run at hotel water park.
Overall it was a great experience for us.
August 6, 2014
Rated 5 out of 5 by Nana54 Great service
The most friendly place I have ever stayed. From the time we arrived we where early and they helped us get settle in sooner. The restaurant service was so friendly even with messy children. The most important was how clean it was very impressed
August 5, 2014
Rated 3 out of 5 by Tees12 OK Stay...
Stayed on the long weekend.... LOTS of people at the pool! Hallway was quite noisy at night - neighbor had a crying baby most of the night and early morning - sounded like it was in our room. Lovely room and very impressive hotel but not certain I would stay here again.... Lots of positives to this place but wasn't "wowed".....
August 5, 2014
Rated 5 out of 5 by familyof04 Great for the whole family
We chose to do the zoo pack deal which made the room quite affordable and the trip was a blast for all with the combination of visiting the zoo and spending time in the pool and waterslides. Kids are already asking to go back. The room was pleasant and staff was friendly.
August 5, 2014
Rated 3 out of 5 by Avelene Beautiful Hotel
The hotel is beautiful, the rooms are large and nice. The staff is very friendly. The bar is over priced. There was a giant puddle of water on the floor in our hotel room, the staff only put a towel on it. And the room was FREEZING cold as soon as we got in, and all night long. The thermostat was not working properly.
August 4, 2014
Rated 5 out of 5 by Phil88 Comfortable rooms
Rooms are comfortable and hotel staff is responsive. Great location
August 1, 2014