Rated 2 out of 5 by mattgs Platinum and Families Beware
I used the new Suite Night Rewards to ensure a seperate room for my family with two infants. Once receiving confirmation of upgrade, I double checked with SPG. They called hotel and got room description of "Seperate Bedroom". Upon checkin, I was given a Deluxe King Suite. Luckly I printed the SPG conifrmation stating the actual upgrade of a seperate room. Room ended up being dirty and loud (constant hacking noise from room beside). I love SPG and as a result are a platinum member. This hotel should be avoided.
April 12, 2012
Rated 3 out of 5 by ChrisW5757 Room Location
I stay with your hotel on a regular basis. I have always been happy with the room in past. I this stay I was located across from the elevator on the 2nd floor. This is also near the pool entrance. I was very unhappy with the noise level I encountered on my stay.
November 26, 2014
Rated 5 out of 5 by Tessa46 What a great hotel
It has been years since I stayed at the Sheraton Cavalier. We came often with our young son, to enjoy the water park.
I had a funeral to attend and stayed at the Sheraton as it was very close to where the funeral was. I am so happy I did. The look has changed, since I was there years ago. A wonderful surprise. The lobby is beautiful and friendly, the rooms are amazing, and the beds are wonderful. The staff are so accommodating and quick to respond to your needs. I have and I will continue to recommend this wonderful hotel to friends and family. It is a must stay for your next holiday or just a quick stop.
October 19, 2014
Rated 4 out of 5 by Steve Always at your service
The hotel staff are always willing to help make your stay enjoyable and comfortable.
December 7, 2014
Rated 3 out of 5 by Jimtraveller Another mixed stay
Got an upgrade to a premier suite, which was great.
The club lounge was closed from April to June. This was not the reason why I gave a three out of five star review. It was how the hotel was handling it for its plats guests.
We were offered $11 in the restaurant for breakfast. Their buffet was not iun service that weekend, hence we ordered by menu, which cost another ~$30 for two of us beyond the "credits", which is a lot for what we got!
In addition, the hotel did not offer any alternatives for missing the evening appetizers.
May 1, 2012
Rated 2 out of 5 by Jimtraveller With breakfast included in pacakge, but still got charged for breakfast
Booked on their room on 11-11-11 package.
Got one of the smallest room that I ever got on this hotel.
Had breakfast in the restaurant, and was told by the front desk that the charge will not be on my final bill.
Checked with my credit card, and they still charged the breakfast.
December 9, 2011
Rated 1 out of 5 by Moon Watch out for this place.
The room was really nice, I don't dispute that. But watch out where you put your feet. You might step on something that isn't very pleasant. Like a dirty diaper. The hotel did compensate us with a food/beverage voucher but I could have done with a discount on the room. Apparently they don't do that. Now make sure you keep a copy of your confirmation with the amount you were quoted; we were charged an extra tax we didn't know about. Being near the airport, you'd think it would be loud, but it wasn't. The pool/water park area was nice. Busy and loud for a small area, but great place for the kids.
April 12, 2012
Rated 4 out of 5 by Funati Another great SPG property
I haven't stayed at this property for a couple of years and was pleased with the upgrades especially the new Fitness room. Staff is very friendly and the property is well maintained. It would have been nice to have been offered an upgraded room or a better location based upon Gold status but I was told the property was sold out. This seems to be a recurring theme at SPG properties which is a little disappointing.
November 14, 2014