Rated 3 out of 5 by RoadWarrior1555 Great rooms, service needs work
This hotel has great rooms for business travelers. Desk with multiple power outlets, seating area with coffee table, and comfy beds. The bathroom is also well designed with plenty of storage space and a nice shower. However, the food service is anything but great. I stay at this hotel frequently and have consistently had problems. This trip, I ordered room service twice and both orders were made incorrectly.
August 25, 2014
Rated 4 out of 5 by Prairie80 Nicely updated
This was the first time our family stayed at this hotel. We chose it due to the proximity to the zoo. The lobby areas and guest rooms are very nicely updated. Our bathroom was on the small side. The buffet in the Colours bistro was disappointing. Our kids loved the water slides, but as a parent I really wished the area was a little cleaner and more updated to match the rest of the hotel. Prices in the convenience store/gift shop area were high but service was good.
June 29, 2014
Rated 4 out of 5 by TheGunny Internet access could be better
The internet access is not the best. You either need to reconnect everyday and have a low end connection or spend money to receive supposedly better service. The service in not everywhere and you need to change network connections as you move through out the hotel. With the cost of the rooms and I'm there for a business conference, I don't understand why I need to pay additional money. I'm also a SPG member and think this should be one of my benefits.
July 15, 2014
Rated 5 out of 5 by happymom31 This Hotel was excellent
This Hotel was amazing, any one with kids would enjoy this place. my kids loved it because of the indoor water park, rooms were clean and well maintained, The bed was very comfy. We ended up getting the calaway package, if u plan on staying at this hotel and u have kids I would get there package. My calaway package included one night, 2 adult tickets and 2 kids ticket to calaway park and $25.00 food voucher for the Hotel . My next trip to Calgary I will be staying at this Hotel.
September 6, 2012
Rated 4 out of 5 by e2bees Good for family staycation
Enjoyed 2 nights this past weekend in a king suite. Kids rated pull out sofa as comfy (2 boys). Suite could have used one more arm chair/lounger. Room updated nicely but for the price I was paying,and the quality expected, they should talk to the contractor to tidy up the loose ends. The king bed was ok, pillows, while plush, were too soft.But that is only our preference. Enjoyed eating at Colors (shouldn't it be colours...;), and room service from same was very good. Price was as reasonable as family restaurant just down street.Kids enjoyed pool area,wifi was very good. We'll come back, but probably just book 2 adjoining rooms (for same price range).Also, it was easy to find and lots of amenities close by.Would have preferred fridge not filled with mini bar items and requiring a key, but over all, clean and fun.
April 28, 2014
Rated 5 out of 5 by charliec62 Quality Hotel.
I have stayed at the Sheraton before on business, couple of times. My wife and I decided to have a few days away. A couple of days in Calgary and then Banff. Having enjoyed the hotel when stayed on business, it was my only choice for our getaway. We were not disappointed, appreciate the upgrade and the staff looked after us in the club room. Hope to be back soon, many thanks.
August 19, 2014
Rated 4 out of 5 by Traveller1624 Nice Hotel
I enjoyed staying at the Sheraton by the Calgary Airport. The hotel is very large so there are a lot of things you can do right inside the hotel- swimming, pubs, dinner, etc. The pool looked like it would be alot of fun and the view from the rooms were great. The only problem I had was I was next door to the lounge on the 8th floor so at sometimes it was loud or I could hear the door opening and closing which made my sleep a little uncomfortable as it is open 24 hours.
October 29, 2012
Rated 2 out of 5 by Tangible Good luck getting your invoice correct.
I had a problem with my invoice. 2 days of trying to contact to someone in the hotel besides the front desk ,good luck.
It's not worth the time or trouble.
Be careful here ,it could ruin your day!
September 17, 2014
Rated 4 out of 5 by Familytravelerfor4 Booking doesn't matter
Despite pre booking a room prior to travel we arrived and were told the room we booked was sold out. There was zero effort to accommodate our needs and we were forced to take a different room. in the the end the room worked out though quite typical of any hotel we have stayed in with exception to the view which was quite stunning.
Very disappointed in the restaurant! No food we wanted, reeked of deep fried garlic from the over rated pasta bar and very expensive.
August 17, 2012
Rated 5 out of 5 by jfoulston31 will always be a family favorite
Ever since I have been 7 years old my parents have taken me to Sheraton I always remember the fun times,now that I have 2 small boys of my own I decided it would be fun to bring them,well even though they just turned 2and 3 they had a blast,we were given life jackets and spent the whole evening going Down the slides,after we ordered great room service and the kids were out!what a great place still,thanks for the years of memories and for more to come;-)
February 9, 2013
Rated 3 out of 5 by Tam27 Staff Overview
When I am greeted by Saleem or Enuardo, my stay is always special. The new staff treat platinum guests the same as any other guests. The new manager of the lounge is incredibly rude. I was just receiving my order from Leslie (who is lovely) and he comes to my table and proceeds to tell her to get moving. Completely unprofessional. I have been staying at this hotel for approx. 20 stays a year/year for the last 4 years. I am evaluating changing hotels
May 30, 2013
Rated 3 out of 5 by KimLdol sleep
We were initially placed in a room beside the slides and across from the elevator. After being ask to move due to the noise we were moved just 4 rooms down. This room was very noisy as well. They also decided to do construction at 8am, when my toddler couldn't go to sleep until after the pool shut down at 10pm. Disappointing night.
August 20, 2014
Rated 4 out of 5 by Chrissy99 This hotel is awesome for families with small kids!
I previously stayed at this hotel back in the mid 80's to 90's with my parents and sister and it was always our hotel of choice while we stayed in Calgary, during summer holidays as we loved the waterpark. My family had a day to burn last week while we went to Calaway Park, so we booked a night at the Sheraton Cavalier as I knew my 2 & 5 yr old boys would love the waterslides. The hotel didn't disappoint, and everyone had a great time.
August 20, 2013
Rated 5 out of 5 by WinnipegJet83 Sheraton Cavalier Calgary
My stay at the Sheraton Cavalier was excellent.
September 15, 2014
Rated 3 out of 5 by Lisabn So-so
We purchased the Calaway stay & play package. The hotel is beautiful and clean, but our room had a shower only and no fridge and microwave, so not ideal for travelling with toddlers. The pool was great. We received a $25 food voucher in the package which we used for the pancake breakfast at Colours. The food was not great. No different then continental breakfast foods, which are free at other hotels. And my 2 year old had to pay $8.95 for her food, plus $2 for a glass of milk. I thought that was kind of silly since she ate 1/2 a pancake and a couple chunks of fruit. Two & under should be free. Even with the $25 voucher our bill was still $28. So a $53 total for sub par food for a family of 4. Not overly impressed. After adding it all up it would have been cheaper to stay somewhere else that had free breakfast, and buying our calaway park tickets at the gate.
August 4, 2013
Rated 3 out of 5 by Gordon52 Unsatisfactory Room Cleanliness
When we arrived the face cloths in the bathroom were soaking wet. This was quite disgusting and caused me to be very concerned about the cleanliness of the room. Extreme lack of judgement by the cleaning staff to intentionally leave wet face cloths in a bathroom. They could not have been placed there without noticing that they were soaking wet.
The pool area needs updating. Do not understand why the indoor pool is not heated.
August 26, 2013
Rated 5 out of 5 by traveller Great expectations
I stay often at the Sheraton Cavalier for both my business and vacation needs. The staff and management are very professional, polite and most of all greet you throughout your stay with a very warm and positive manner. The hotel is well kept and best of all a great value.
August 23, 2014
Rated 5 out of 5 by happygranny One small problem
I found this hotel extremely helpful for my needs. the one small problem we had was our key. It did not work most times in the elevator and 2 times would not open the door. We were on the third floor and found it very irritating. I have a bad knee and a lot of extra walking. The pool was amazing and the tickets for Calaway were awesome. The front desk let us get an early check in and that was great.
June 16, 2014
Rated 5 out of 5 by Mac456 Very Pleasantly Surprised!
I went looking for a special place to spend New Year's Eve with my grandchildren and found that the Sheraton Cavalier offered in room dining and water slides. Perfect! I reserved 2 rooms, thinking that the Hotel was probably a little dated, but offered what I was looking for. Wow, was I surprised! The room was beautiful; very clean and well appointed. We all had a blast at the water park and in-room dining was delicious.
January 3, 2013
Rated 5 out of 5 by YQRPlat Consistently great hotel
I love staying here, especially since the upgrades to the fitness centre and the club lounge.
The staff are always helpful and attentive, the renovated rooms are great, and no matter how busy they find ways to accommodate my needs.
The hotel has always treated me extremely well as a Platinum guest.
The location is excellent for travel inside and outside the city, as you can have quick access to most major arteries.
January 30, 2013
Rated 3 out of 5 by Tees12 OK Stay...
Stayed on the long weekend.... LOTS of people at the pool! Hallway was quite noisy at night - neighbor had a crying baby most of the night and early morning - sounded like it was in our room. Lovely room and very impressive hotel but not certain I would stay here again.... Lots of positives to this place but wasn't "wowed".....
August 5, 2014
Rated 5 out of 5 by Rumrunner Wedding Celebration
My son and his new bride got married in the ballroom. Immediately after the ceremony, while photos were being taken, the room was converted for the reception. Many guests stayed overnight at the hotel including my wife and I who flew in from Ontario. Family and friends all appreciated the convenience of having everything under one roof. Thank you to all the staff who made this special occasion a very memorable one.
August 23, 2012
Rated 4 out of 5 by Victoria0713 terrible room location
My room had to be in the worst location of the building. We overlooked the pool area and the entrance to the pool was beside our room. The noise from the pool area came into the room as if we were in the pool and every time someone went in or out of the pool area the door slams and the wall shakes. Since the pool is open until 10pm it was impossible to put my child to bed prior to 10:30 when things settled down.
July 16, 2013
Rated 3 out of 5 by Avelene Beautiful Hotel
The hotel is beautiful, the rooms are large and nice. The staff is very friendly. The bar is over priced. There was a giant puddle of water on the floor in our hotel room, the staff only put a towel on it. And the room was FREEZING cold as soon as we got in, and all night long. The thermostat was not working properly.
August 4, 2014
Rated 2 out of 5 by Markdf A little dissappointing for the price
For a "club floor room" the room was an average room in size the bathroom was small and only had a shower (was expecting a jetted tub, the website is a little confusing and misleading) the breakfast is only until 8:30 so if you sleep in you are out of luck and the lounge closes at 10:00 so if you go out for a nice late dinner you are out of luck there as well. I will say the room was nice and bright and clean.
April 25, 2013
Rated 4 out of 5 by KitKat1 Price point for members
I have always had great service and pricing with this hotel except this time. I did not notice my room rates till I arrived home. Not only that I am a Platium Member i also have a corporate rate under Mountain Shores development Corp / Mountain Shores Land Ventures Inc. Last stay in the same room $169,00 this one was well over $200.00 for each of my rooms. i will have to price check next. time i stay.
November 18, 2012
Rated 5 out of 5 by TL67 Great upgrade for Platinum member
I was at hotel for quick get away with my family Aug 03.
Even I booked a regular room, but the hotel had upgraded to Jr Suite which is fantastic.
I also had a late check out to 2pm, which give my kids another run at hotel water park.
Overall it was a great experience for us.
August 6, 2014
Rated 5 out of 5 by Chan2013 This hotel has great features
Service, Cleanliness and Room was great. Left my child's toy in the hotel room, and the admin asst immediately fed-ex'ed the toy and we received it days later. Great location as it's close to the Crossiron mills mall, not too far from the Calgary zoo, definetly family friendly with their great waterpark. Thanks for the stay, we will be staying at the Sheraton next time we are in Calgary.
August 16, 2013
Rated 5 out of 5 by 1spgfan Great staff ..Great benefits !
Considering I was in Calgary for a two day medical treatment ..the highlight of my recent trip was knowing I was staying here on the Club floor. I would have limited mobility because of my treatment ..the staff were helpful ..club services and food couldnt have been better ! A great Gold member benefit was late checkout...as I had recovery issues. Thank you to each of u...from room 809.
September 23, 2012
Rated 5 out of 5 by familyof04 Great for the whole family
We chose to do the zoo pack deal which made the room quite affordable and the trip was a blast for all with the combination of visiting the zoo and spending time in the pool and waterslides. Kids are already asking to go back. The room was pleasant and staff was friendly.
August 5, 2014