Rated 2 out of 5 by Casey98 shocked that this is a SPG RESORT
I stayed here since it was close to the airport. The swimming pool was green from algea and the landscaping was horrible since the grass was overgown.
I was repeated told on different days that the shuttle bus & taxi would arrive but I waited outside for half an hour, each time (I was told 1-2 minutes).
Stay in Rome, it's further but more refined.
January 3, 2012
Rated 4 out of 5 by connste Great SPG recognition, but trouble with general Sheraton quality
I was very pleased that we were upgraded to a lovely suite at check-in. The staff was able to accommodate us even though we arrived a little early (we got there at 1200 even though check-in is normally at 1500). The Shuttle bus is convenient to reach downtown. It lets you off within a couple of blocks from the historic attractions. Be aware though that the driver may let you off at a different point from where the bus departs later that evening - so be sure to study the map of the pickup point carefully (we waited to be picked up where the driver had let us off. 15 minutes after the 1800 pickup time, we consulted the timetable and realized we were in the wrong place as the bus is supposed to dropoff and pickup across from the Café Antiqo - two blocks up from where we were waiting). :/ I was looking forward to downloading my emails that evening, to work on the 10 hour return flight home the next day. The concierge advised their Link facility was in Building 2, so I grabbed my laptop and took the shuttle van from building 1 to building 2. However I was disappointed to learn the Parco de Medici "Link@Sheraton" doesn't offer free wi-fi. Using one of the workstations in the Link area, I showed the staff that "free wi-fi" is listed on www.sheraton.com as a benefit of the "Link" facilities, but they remained adamant that this amenity didn't apply to their Link facility. :/ All in all though the hotel is very large, suiting the needs of both leisure and business travelers.
November 24, 2011
Rated 1 out of 5 by Vincos Still Mad a Year Later
The location is ridiculous - anyone visiting Rome would do well to actually stay in Rome...not literally in the middle of nowhere and not even near enough to FCO to qualify as an airport hotel.
Given this major disadvantage, one would expect superlative effort elsewhere. Not unfortunately the case here. While the facility is attractive and the room was actually lovely, maintenance was dire and service was the worst I have experienced in ANY SPG property. Having worked in tourism for 35 years and stayed in upwards of 200 SPG properties, that is saying A LOT. The staff - from reception clerk to waiter to manager were rude, unaccommodating and, most importantly, poorly trained. None of the ideal practices set by Sheraton corporate seemed to be in action here. I cannot, a year after my stay, think of a single positive thing to say about ANYONE working in this hotel and my advice to Sheraton would be to unload the property all together or bring in new USA-trained management and overhaul from the ground up.
March 6, 2012
Rated 3 out of 5 by Callas46 Expected more
We booked this hotel because of the pool. However, the pool was closed for the season. How could we know that the season starts june 1th. Children were very disappointed. Hotel is a bit far away from the city. Shuttlebus very expensive. 5 euro per person to the city. 8 euro per person to the airport. (we were with 6 persons, you can do the math yourself) Rent a car if you can. You can plan your day the way you want it and don't have to wait for the shuttle. At the reception we were checked in by a trainee. The check in took almost an hour. The trainee had no assistance at all and was so busy with the computer that he didn't look at us. Ik booked two rooms and the rooms were in two different hallway's. In the end we got two rooms next to each other, but in one of the rooms the third bed was missing. Drinks very very expensive in the hotel. Rooms were nice, big and clean. Bathroom with shower and bath. wifi 9 euro's for 24 hours. That's a shame!
May 5, 2013
Rated 1 out of 5 by CE32 The worst SPG property I have every visited.
Filthy common areas, rude and unhelpful staff; it is a major failure to make a stay in Rome unpleasant. This hotel succeeds on that account if nothing else.
May 11, 2013
Rated 2 out of 5 by Merlin Slow to no service, no SPG recognition
- long check in procedure
- no recognition of SPG Gold status (not at check in or check out). At check out I noticed the SPG prefered desk but nobody was there nor anybody arrived when I waited there for 5 minutes. One person was walking around (I guess she was the receptionist manager) but did not really sort out any issues. Not received any SPG benefits !
- Staff is friendly but they are not honnestly friendly
- The room needs some maintenance and some cleaning (not only surface cleaning)
- Breakfast was terrible. Hot food was stone cold (every morning) and we had to tell staff 4 times for a coffee. Orange juice was coloured water.
- There are 3 hotels but not clear for foreigners to understand to which one they should go.
February 3, 2013
Rated 5 out of 5 by Elvis2013 excellent customer service
Excellent customer service at this Hotel!
We staid there two weeks over the Holidays. We upgraded to a full suite and we must say it was a great stay. The staff was great and very customer oriented, we felt at home at all times. From the reservation department to the reception, restaurant and room service your staff was great. We hosted a few lunches for friends and family and we had a wonderful and attentive service. We would like to recognize Mrs. Oliva, reservation department, and Ms. Consuelo, restaurant.
January 7, 2014
Rated 1 out of 5 by seasideguy Hotel was not up to par
When checking into the hotel had to wait a very long time to check in. When I checked in they never mentioned any of my platinum benefits. Would not recommend this hotel. AC in room barely worked too.
October 10, 2013