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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.5 out of 5 by 97 reviewers.
Rated 1 out of 5 by Sheraton Parco De' Medici Rome Hotel This Sheraton is very deceptive. We had booked 3 rooms. 2 Rooms booked by me a Gold member and 1 by my cousin an SPG platinum member. When we reached the location there were 3 sheratons all operating under the same name. When we approached one of the sheratons we were asked to go to Sheraton 2 where all our rooms were supposed to exist. Upon arrival we were told that only 2 of the rooms were at this hotel. This happened even after I had called the hotel as well as let them know during booking thats we wanted all 2 room close by. After almost 1 hour of wait when we go to final sheraton where all our rooms were given we saw a lizard right upon entry and requested for a room change. The SPG help desk mentioned that this is common and was un -apologetic. Also we were denied the benefits that other SPG gold members get offered as standard. This has been the worst stay ever. September 17, 2016
Rated 3 out of 5 by A so so stay I stayed for one night: Both TV did not work The responses from front desk left much more to desire. There is no club lounge which they forgot to mention on their website. September 4, 2016
Rated 1 out of 5 by Never again ! If you plan to make an holiday never go this Hotel where nobody takes care of the room you get for instance 2 persons cannot share the same wardrobe for one person so we left our baggage’s locked for the whole week I spent. All the rooms in Building 2 are really nasty . The swimming pool is 1.20 meter so it’s a paradise for kids but not for adults. The television in the room is a must in any 4 stars Hotel (which this Hotel is not) ; the answer I got for the Management “ We have free television in the room and Sky and Premium in the lobby “ is an insult you cannot seriously reply this way . When I heard the internet is 11 euro to be payed of course I used my personal Wi-Fi, again this Hotel is not a 4 stars, Wi-Fi should be free and stable (which is not) . What you don’t get in this hotel is a menu of the restaurant in the room so you will never know in advance what will cost you if you try it, btw it’s ok for me when your guests enjoy ‘cappuccino’ at night this is disgusting. I am also considering leaving SPG program because of the answers I got from the Manager. I am not obliged from my company to book my 4 nights a week in SPG hotels, the contrary the other 4 stars hotel chain where I will spend my days is costing less (-20% ) so there is no coming back. August 31, 2016
Rated 3 out of 5 by when in rome.. ...stay in the other Sheraton in Rome as Medici is inferior hotel. The pool area in Medici is bigger and nicer and the pool staff there is very helpful so points for that. But the lack of lounge, decent restaurant menu and amazingly, even though the hotel is nearby airport, lack of airport and city shuttle service (= only 2 departure times from the airport to hotel and no service from hotel to airport during high season !) makes this hotel not worth of stay. I also stayed in in the other Sheraton during my same trip and will choose that 10 times out of 10 in the future. Note that regular taxi drive to and from the airport is fixed 35€ so you are better off using Uber. August 22, 2016
Rated 5 out of 5 by Great hotel close to airport and quick service to the heart of the city The Hotel was a great place to stay with the family. It had a superb pool for the kids to enjoy and great food in the restaurants. The shuttle service was quite handy to get in and out of the City of Rome. Would definitely stay there again next time my family visits! August 2, 2016
Rated 3 out of 5 by Poor customer service I needed an adapter since my gadgets were US based. Normally, chain hotels of this quality would give you a loaner, but they made me buy one! November 19, 2015
Rated 1 out of 5 by unacceptable the staff shows no interest in the guests. Neither upon arrival, not at departure there was a help with the luggage. Meanwhile staff is at the door and looks at the private phones. The same in the bar. Only on 3rd request, a waiter came to place an order. The breakfast buffet is absolutely unacceptable - again the staff in the Restaurant should be trained in customer service as well. October 23, 2015
Rated 1 out of 5 by Bad experience in building number 3 I have been in this hotel many times and usually is a good Sheraton hotel, but the last time they assigned me a room in the building number 3. It war the first time for me in this building and I hope it has been the last. In this building you will receive a second-class treatment: -the fitness center is very small and has no tools gym, only some runner -the restaurant doesn't work. you have to go by feet to the building number 2 to have dinner -the tub is smaller than ths tub I have found in the rooms of the building number 2 -usually I receive two little bottles of water each day, but for some strange reason in this building I have received no water. A very disappointment experience. October 19, 2015
  • 2016-09-28 T07:27:13.708-05:00
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