Rated 5 out of 5 by Sandy13 Gorgeous stay at this property!
Me and my partner enjoyed this stay very much. The hotel has a very nice golf area with a lot of greenery and nature. Furthermore Roma offers various attractive scenerys i.e. the colosseo or the pantheon. The GM and his hotel team have assured their attention to make our stay most enjoyable. We would love to come back to this hotel!
July 26, 2014
Rated 4 out of 5 by Bertil42 This hotel position
This hotel is located closed to the airport and have god services
July 14, 2014
Rated 1 out of 5 by Vincos Still Mad a Year Later
The location is ridiculous - anyone visiting Rome would do well to actually stay in Rome...not literally in the middle of nowhere and not even near enough to FCO to qualify as an airport hotel.
Given this major disadvantage, one would expect superlative effort elsewhere. Not unfortunately the case here. While the facility is attractive and the room was actually lovely, maintenance was dire and service was the worst I have experienced in ANY SPG property. Having worked in tourism for 35 years and stayed in upwards of 200 SPG properties, that is saying A LOT. The staff - from reception clerk to waiter to manager were rude, unaccommodating and, most importantly, poorly trained. None of the ideal practices set by Sheraton corporate seemed to be in action here. I cannot, a year after my stay, think of a single positive thing to say about ANYONE working in this hotel and my advice to Sheraton would be to unload the property all together or bring in new USA-trained management and overhaul from the ground up.
March 6, 2012
Rated 2 out of 5 by Casey98 shocked that this is a SPG RESORT
I stayed here since it was close to the airport. The swimming pool was green from algea and the landscaping was horrible since the grass was overgown.
I was repeated told on different days that the shuttle bus & taxi would arrive but I waited outside for half an hour, each time (I was told 1-2 minutes).
Stay in Rome, it's further but more refined.
January 3, 2012
Rated 4 out of 5 by connste Great SPG recognition, but trouble with general Sheraton quality
I was very pleased that we were upgraded to a lovely suite at check-in. The staff was able to accommodate us even though we arrived a little early (we got there at 1200 even though check-in is normally at 1500). The Shuttle bus is convenient to reach downtown. It lets you off within a couple of blocks from the historic attractions. Be aware though that the driver may let you off at a different point from where the bus departs later that evening - so be sure to study the map of the pickup point carefully (we waited to be picked up where the driver had let us off. 15 minutes after the 1800 pickup time, we consulted the timetable and realized we were in the wrong place as the bus is supposed to dropoff and pickup across from the Café Antiqo - two blocks up from where we were waiting). :/ I was looking forward to downloading my emails that evening, to work on the 10 hour return flight home the next day. The concierge advised their Link facility was in Building 2, so I grabbed my laptop and took the shuttle van from building 1 to building 2. However I was disappointed to learn the Parco de Medici "Link@Sheraton" doesn't offer free wi-fi. Using one of the workstations in the Link area, I showed the staff that "free wi-fi" is listed on www.sheraton.com as a benefit of the "Link" facilities, but they remained adamant that this amenity didn't apply to their Link facility. :/ All in all though the hotel is very large, suiting the needs of both leisure and business travelers.
November 24, 2011
Rated 3 out of 5 by Callas46 Expected more
We booked this hotel because of the pool. However, the pool was closed for the season. How could we know that the season starts june 1th. Children were very disappointed. Hotel is a bit far away from the city. Shuttlebus very expensive. 5 euro per person to the city. 8 euro per person to the airport. (we were with 6 persons, you can do the math yourself) Rent a car if you can. You can plan your day the way you want it and don't have to wait for the shuttle. At the reception we were checked in by a trainee. The check in took almost an hour. The trainee had no assistance at all and was so busy with the computer that he didn't look at us. Ik booked two rooms and the rooms were in two different hallway's. In the end we got two rooms next to each other, but in one of the rooms the third bed was missing. Drinks very very expensive in the hotel. Rooms were nice, big and clean. Bathroom with shower and bath. wifi 9 euro's for 24 hours. That's a shame!
May 5, 2013
Rated 1 out of 5 by JETSETTER12 DO NOT WISH THIS ON MY WORST ENEMY
THIS IS ABSOLUTELY THE WORST SHERATON PROPERTY, ACTUALLY THE WORST HOTEL I EVER STAYED.
This place is terrible.
The staff is EXTREMELY rude. EVERYBODY. Just now, I called the front desk and asked to speak with a manager, the lady not only refused to tell me who is the manager on staff, but she hang up on my face.
When I called back, another gentleman told me he was busy and he did not have time to talk to me. They have not even asked what is the issue.
I have a million issues:
No housekeeping in my room
No fresh towels
Wired internet connection no longer works
Wifi connection does not work either.
I went in-person to the front desk, waited for 30 minutes in front of the desk and noboby never talked or even acknowledged my presence.
June 6, 2014
Rated 2 out of 5 by Surfer83 Disappointing food and staff responses
The most positive thing about this hotel is that it is near(ish) to the airport (however note: costs 50Euro flat rate for taxi from airport to hotel, and 32Euro if you arrange it early to return to airport from hotel).
The negatives are 1) the breakfast buffet in the Savoia restaurant (how does one do hard boiled eggs badly? No veg? Only orange colored scrambled eggs?);
2) Breakfast service staff (so many of them. While I was sitting at my table eating alone and drinking my cappucino, a server removed my sugar bowl from my table without asking, to give it to a table of three which sat down next to me. Rude!)
3) Housekeeping; I arrived to a room without bathrobe as requested in special notes (was given one when I asked second day); room had no face cloths on first day;
4) Except for SPGPreferred host Martina (who is LOVELY), staff do not greet with friendly smiles and do not offer to help with luggage at check-in.
5) No wifi in guestrooms unless you're close enough to one of the lobby hotspots to pick it up. And then it is very slow if you can. You must use the wired ethernet cable connection in the room, which doesn't work with iPads of course and costs 10Euro/day (unless included in your rate naturally).
6) Interesting restaurant experience in the evening. Food was fine. Service, not so much. One server gave me my bill, which I signed and left on table. On the way out, another server stopped me and asked me TWICE whether I had given my room number; I repeated to her twice that yes, and the signed receipt was on the table.
Also, the outdoor seating area is in a location that is high traffic to the pool area. So you can enjoy families of loud tourists shouting at each other over your late evening meal as they transit to the pool or just hang out by your table. Not exactly relaxing.
July 9, 2014