Rated 5 out of 5 by MikeERI Great service and nice location!
We were pleased with our recent stay at the Sheraton Suites Columbus for an overnight getaway. The room on the Preferred floor was comfortable and quiet. The hotel has an indoor and outdoor pool along with a whirlpool which is great, regardless of the weather. There is plenty of shopping and dining options nearby and downtown Columbus is only 20 minutes away!
August 6, 2014
Rated 2 out of 5 by Nicole8231 Not a 4 star hotel
This is not a 4 star hotel. It's a 2.5-3 star at best. The day of arrival, we were charged extra for "just in case incidentals" and was not told this until we checked our banking. Our room did not have toilet paper. We called the front desk and they asked us to look in the closet for an extra roll. Why wouldn't they just say, "we'll bring some up to you?" There was not an extra roll in the closet. The bottled water in the room cost $4.00, that is ridiculous. The pool area was disgusting. The water was cloudy, the hand rail going into the pool wobbled back and forth, my sister-in-law is handicapped. The water in the hot tub was brown, the pool area floor was flooded and dirty from people walking through with their shoes on, and there were no pool towels because their dryer broke. The day of check out we almost missed breakfast because the front desk gave us the wrong closing time. After complaining they left it open for an additional 30 mins.
August 5, 2014
Rated 3 out of 5 by August2014 Nice Staff
Very helpful friendly staff. The indoor pool was so dirty. Dirt in the pool, on the pool deck, and could not see through the pool water. It was cloudy.
August 4, 2014
Rated 4 out of 5 by Fredrico yes has great features.
Much better from xmas last year.
August 4, 2014
Rated 5 out of 5 by SleepingBeauty91 Amazing stay!
This was mine and my boyfriends first stay at the Sheraton Suites and we loved it! The room was amazing and the service was perfection!
We only had two qualms with the entire stay.
Number 1: our toilet was funky; always running and had an extremely slow flush, but nothing we couldn't handle on our own.
Number 2: the exit to get to the hotel was under mass construction; nothing that the hotel could have done about that, but it would have been nice to have been alerted before arrival.
Overall, a great weekend away, thanks to the Sheraton Suites!
July 28, 2014
Rated 3 out of 5 by ChrisTor needs work
Checked in late on a Sunday night and was given a room key for room 817. No 817 on the 8th floor! I stayed 3 nights. The morning I was checking out the trash can by the elevator wreaked of spoiled food. It seems everytime I come to the hotel it lacks in some sort of cleanliness. Disappointing as it is close to our Home office.
July 31, 2014
Rated 4 out of 5 by FriendofLinus Very nice, very convenient
The Sheraton Suites is a terrific place to stay. It is convenient to many places in Columbus, the rooms are large and well appointed. The hotel was quite crowded with softball players when we were there, and there was traffic congestion for the elevators. A small inconvenience compared to all this place has to offer. The people were wonderful--warm, welcoming, and there to please. I have stayed at this property multiple times and will continue to do so.
July 28, 2014
Rated 3 out of 5 by bjtstl cleaning concern
After room was serviced, my clothing had been moved and dirty washcloths still on vanity. Shower curtains have musty smell every time (including this time). Need changed more often. I no longer stay at this hotel when up to me to choose.
July 31, 2014
Rated 2 out of 5 by jacjenna22 My Stay
My stay was just ok but you can do better.
July 30, 2014
Rated 2 out of 5 by verybadhotel05 Very unhappy
The hotel elevator did not work for the first 2 days, the hotel was full and there were long lines to get to your floor. I was on the fourth floor, and took the steps, through a back door into the offices of the lobby, all exits lead to the outside- not friendly. the hideway bed had rod that jabbed me all night, the hideway bed was not made when i first opened it up, towels were dirty. not to mention i put a complaint into your email back on the 13th of june inqurin as to why i was being charged a stay back in April 9, were i did not stay- they NEVER GOT BACK WITH ME TO THIS DAY- I WANT THAT CORRECTED AS WELL.
July 15, 2014
Rated 5 out of 5 by 72Nova excellent stay
We were there for a racing event, so we didn't spend much time at the hotel besides to sleep. But overall the place was very clean and staff was friendly. I would definitely stay here next year when we come for another event!
July 29, 2014
Rated 5 out of 5 by EMAW $10 for wifi?
Seriously, long gone are the days of paying for wifi. What retailers don't offer free wifi these days? It's obsurd in this day and age to stay at a nice hotel and have to pay for the wireless internet.
February 22, 2013
Rated 4 out of 5 by Tom511 Regular visitor
We visit this hotel several times a year and are always pleased. Only complaint is there are often small children using the hot tub as a swimming pool. It is not unusual to have six or seven very young children unsupervised in the hot tub at one time.
July 28, 2014
Rated 3 out of 5 by SftBll2014 Good Hotel with a few issues
This Hotel has excellent rooms and facilities, however there are a couple negatives to this hotel. First of all there is a bar as soon as you come in the front entrance and every evening there was alot of people in the lobby (next to the front desk and elevators) drinking and being very loud. Not an environment I would expect for the Sheraton. Second the Continental breakfast was not very good, however this is to be expected with a restaurant in the hotel. The last issue was the house cleaning, we were woke up on sunday morning at 8:00 by house keeping wanting to know if you needed anything, and this was our checkout day. Then house keeping came back about an hour later with towels (that was not ours by the way) and asked when we would be leaving.
July 21, 2014
Rated 5 out of 5 by Happy3 one of are best stays ever at a hotel
only thing is we are sorry we couldn't stay longer. All the staff were great.
July 29, 2014
Rated 3 out of 5 by PghKid Pictures are deceiving
This hotel is welcoming upon arrival. The stamped concrete and landscaping is beautiful. The lobby is tight in comparison. The suites are not as large as depicted in the pictures. The indoor pool is much smaller than it appears. The staff was friendly and helpful. Security into the hotel is a concern with the back door being propped open for anyone to enter. Our room had a light bulb out, the toilet needed the handle to be held in order for it to flush. I am not totally disappointed, but there is room for improvement
July 21, 2014
Rated 2 out of 5 by RayJayB July 20 & 21, 2014 Stay
This is our 4th stay at this property in less than 12 months. As indicated by the overall rating - things need to improve. 10 minutes into arriving our sink was completely backed up and the next day the handle came off the shower. Staff responsiveness was excellent but should these two things occur at a Sheraton?
It was very nice to receive two complimentary breakfast buffets but the overall quality of the food was below average.
July 23, 2014
Rated 4 out of 5 by Celeste12 More breakfast options
It would be helpful to have a cheaper, more convenient option for breakfast than The Grille.
July 25, 2014
Rated 5 out of 5 by nancy0411 love the pillows
good night sleep , very quite room
July 24, 2014
Rated 3 out of 5 by JDS14 Smell and Sheets
The room we had smelled of stale smoke covered by cleaners. The bottom sheet of the bed was too small and became undone during sleeping, creating an uncomfortable bed. Didn't expect that from this level of hotel. Get sheets that fit!
July 21, 2014
Rated 3 out of 5 by MGS2013 Our stay in Columbus
We have always loved Sheraton Suites Columbus, but this time it fell below our expectations. We stayed in the club floor / top floor, and thought we had free breakfast. From start to finish, we were disappointed. The carpet in the room was worn out. The room smelled like feet when we walked in. The toilet rocked back and forth when we sat on it. There was a small spider in the shower. The bed was lower in the middle...and not firm. Then, the service at breakfast was terrible, there was one server who was also the hostess, and no plates or silverware. The place was chaos. Then, we thought we paid for breakfast buffet, but were charged $6 per plate. They argued with us when we questioned it... This was a horrible stay. We will stay elsewhere in the future.
July 2, 2013
Rated 5 out of 5 by Napleshotel00 Great stay. Comphy and quiet.
Great stay. Comply and quiet. 5 star
July 20, 2014
Rated 1 out of 5 by Softball2000 Layout
The layout for this hotel is horrible. As someone who likes to walk stairs, versus using an elevator, this hotel is the worst. There is no way to access the lobby or your room directly via stairs - you have to be allowed access to a stairwell by hotel staff . And what made things worse is one elevator stopped working - requiring a long wait for an elevator or the assistance of staff to access a stairwell. Will not stay here again due to this layout.
July 14, 2014
Rated 3 out of 5 by FLSL ok - some issues
I stayed at this hotel twice this month. The first stay, they only had 1 elevator working - for multiple days - and the A/C in my room was either running at 60 or 80. A week later, they still haven't credited my SPG points. The second stay, I made a green choice one night, and they made the assumption that I would continue all week - and even when I called to revoke it for the remainder of my stay, housekeeping did not come. Also, there is a train track nearby, and if you don't leave the fan running on the A/C, the horns will wake you up during the night. There is no smoking, so smokers all stand right outside the front door and you have to walk through them to enter. They book lots of sports teams here, and they don't segregate them onto one floor, so there is teenage yelling and slamming of doors late into the night. The rooms are nice, the price was good, the location is nice, most of the front desk staff is very friendly, but the little things that go wrong make this hotel just "ok". Not SPG quality that I come to expect. I hope that management steps it up, as I plan on coming to town more often and would love to make this my regular hotel in Columbus.
July 18, 2014
Rated 5 out of 5 by Johnd123 Very Enjoyable
Stayed one night as we were just passing through. Room was huge and very well maintained..Indoor and outdoor pools, access to Club Lounge..Overall a great place to stay.
July 15, 2014
Rated 1 out of 5 by Tammy2014 No service
Down to one elevator and no access to stairs. Had to wait 20 minutes more than once. Staff said there was nothing they could do. Ya they could have opened side doors at second level to let some of us take stairs. Awful experience.
July 14, 2014
Rated 5 out of 5 by TedC The Only Hotel To Stay In Columbus
Stayed here numerous times and always happy with the staff and facilities. Check in always a breeze (Alex makes it so), and breakfast good and quick (I can't remember the names but they know by breakfast order by memory). Rooms always clean.
March 11, 2012
Rated 3 out of 5 by RBImom Clean, comfy but not friendly or gracious
Facilities met my expectations but customer-service staff did not. Very clean and comfortable room, lobby, pool. Housekeeping staff and gentleman who walked through pool areas on several occassions were thorough, friendly, and. more helpful and kind than front desk staff.
Didn't feel welcome at check-in. We were part of a baseball tournament and it was obvious that front desk staff were annoyed by our arrival and jaded perhaps by previous teams of guests. However, when I returned with questions, "Ebony" was very friendly and helpful ... a definite star in an otherwise lackluster bunch of "customer service" representatives. Upon checkout, whoever checked me out (no nametag, but if I were as rude, I wouldn't want anyone to know my name either) was condescending, discourteous, disrespectful, and never thanked me for my business. She treated me like I was stupid for questioning a charge and asking for explanation. Furthermore, her colleague, also a younger woman, stated to her coworker, "I've got to go get some coffee before I bite someone's head off!"
When I drop nearly $500 for 3 nights without complimentary breakfast, I feel like I at least deserve a smile or a "thank you." I got neither.
July 13, 2014
Rated 5 out of 5 by GTH1 Great Hotel:
Great hotel and staff for all your needs!
September 2, 2013
Rated 4 out of 5 by HeSa at home in Columbus
I look forward to staying at Sheraton Suites Columbus whenever I am in the area. The staff always remembers me even if it has been months since my last visit.
July 10, 2014