Rated 3 out of 5 by Missie86 Somewhat Disappointing
We stayed at this hotel because of its proximity to a baseball tournament our son was playing in. It was a nice hotel; however, we had some issues during our stay. Our suite that slept 6 had three towels and washcloths. When we called the front desk, no additional ones were available at the time. The outlet in the bathroom did not work, which left me running between the bedroom and sitting area to blow dry and curl my hair. Then later that morning, our team name had been put on a board for breakfast. When we arrived, we were told that had ended, but we could upgrade for $6. When I had no voucher (didn't know anything about a voucher), the server came back to tell me the less-than-exciting breakfast bar would be $13.95 PER person. My son had a baseball game to play or I would have left. He ate, the rest of us sat and watched. There needed to be better communication about the breakfast. We will not stay here again as we prefer a hotel where breakfast is included.
June 9, 2014
Rated 5 out of 5 by traveler320 metting
Great experience, they accomodated to my recent glunten free dietary needs
December 16, 2013
Rated 5 out of 5 by parents2escape Great Escape in Columbus
If you want a clean, quiet, convenient, place to escape to, this is it.
December 16, 2013
Rated 5 out of 5 by cupcakequeen Awesome staff and super clean!
Staff was extremely helpful and friendly. Room was spotless and the bed was ultra comfortable.
July 15, 2013
Rated 3 out of 5 by Scot Fallen Off
Seeminly all new staff
Service was poor
Food not good
April 18, 2013
Rated 1 out of 5 by ChiBuckeye Not up to SPG Standards
As a frequent business traveler, as well as a diehard SPG fan, I have to say this is one of the worst Starwood properties that I have stayed at. A group from my company stayed here for a few weeks and each week we were charged for internet (baked into our contract with Starwood), got dirty towels, did not receive services requested (replacement of room amenities), and requests were ignored by the staff...including the manager. This does not even include the fact that they left one elevator closed for a whole day and the other elevator was malfunctioning.
Save yourself the time and stay at another property in the Columbus area.
March 13, 2014
Rated 5 out of 5 by panchohio what you expect
clean, comfortable. just what you expect
December 5, 2012
Rated 5 out of 5 by Tina Great Stay
Great room very comfortable.
March 16, 2012
Rated 3 out of 5 by natasha80 So disappointed!
I had stayed at this hotel in September when I was in town with my daughter for a family event & had a wonderful experience. My second stay at the hotel in November, for another family event was terrible. When I arrived, I found that my 2 room reservation had been canceled. The front desk clerk was unhelpful & it was only when the manager intervened that I received even a small amount of courtesy. The problem with the reservation was resolved, or so I thought. Two mornings later, I awoke to find that instead of reinstating the reservation as it had been originally placed (2 rooms, 3 nights), the reservation had been altered to 1 room for 3 nights & 1 room for 2 nights. Simple enough mistake, except that when I went to the front desk to fix the problem, I was told by the clerk that he couldn't help me & that there wasn't going to be anyone in that day (Sunday) who could. So rather than have the front desk at the hotel fix the problem that they had created in the first place, I was only able to resolve the problem through a 15 minute call to the 800 reservation number for Sheraton. & while this was annoying, I was also disappointed had how poorly the rooms were cleaned. Towels used were not replenished, nor were all of the dirty glasses replaced. All in all, not a good hotel experience. I will not return to this hotel, even though it is very convenient to my family. I will look elsewhere.
November 14, 2011
Rated 2 out of 5 by Seminoles Will not do what it takes to satisfy
Unfriendly staff. Do not go the extra mile to satisfy hotel gust that book 15 rooms. All we wanted to use is the grill. That no one was using.
June 9, 2014
Rated 4 out of 5 by BrownChampions Baseball Tournament
We were in town for a baseball tournament and the hotel was very kid friendly. There were at least a hundred boys running down the hallways, in the pool and clogging the elevator during the day! But at night, it was quiet as could be. The staff managed this very well. The only tip I can give is that we stayed in the king suite while our son stayed on the pullout sofa. The french doors that separate the room have sheer curtains so there was no privacy. Every time someone had to change, we were fighting over the bathroom. Would be a good idea to put dark curtains for more privacy. Fantastic place to stay, would definitely recommend it.
June 17, 2013
Rated 4 out of 5 by softballmom7 Lady Bombers Weekend
very accomodating for the weekend of softball games
June 9, 2014
Rated 2 out of 5 by Seminoles Need work!
Need customer service people badly.
June 9, 2014
Rated 2 out of 5 by DoctorC Lots of stays here but never again
The utter lack of recognition for a Platinum member is amazing! Here's how to kill your hotel with Platinum guests - start with sending a message suggesting we spend 30% more for a "club level" room. If it's available Platinum is supposed to get upgraded. At check-in be told you've been upgraded (but not to the best available) because access to your floor is restricted. Of course the room is the same size, amenities are the same, and it is exactly the same as non-"restricted" floors, but HEY! it's an upgrade! By the way, that "welcoming gift"? You better want points because the front desk staff is going to give you an alternative by asking. Go to your room and find they've ignored your requests for extra towels and pillows. (This is guaranteed or compensated in other plans folks!) Now ask for those additional items and have the person delivering only the towels drop them off and just leave without a word. What a stupid guest, you should have KNOWN those extra pillows were in a bag in the closet (where they may have been for the last 6 months for all you know.) Check the next day, and find out there's an entire floor of much larger, nicer rooms on the executive level. And guess what? They are available for your entire stay. Now be told you can reserve that level next time (at additional cost of course.) So much for the upgrade, but we're not done. Now if you really want to put a dagger in the hotel's Platinum heart, have one of your keys not work. Then send your spouse down with your Platinum key-jacket to get one that does. Can you see this coming? The staff person keeps the non-working key and says you need your ID (that's back up in the room) because they want to be security conscious. The Platinum jacket isn't enough because you might have found or stolen it. It doesn't matter that they talked to you less than 24 hours ago and heard your complaints then. Please, Platinum member, we must abuse you just a bit more. Stayed here more than 10 years and probably close to 50 times but I'm done. I recommend you stay away from here if you are an elite member who knows how a property is SUPPOSED to treat you. They didn't even send a manager to talk to me.
January 29, 2012
Rated 5 out of 5 by rtnk Upgraded to a top floor room
I was upgraded to a 19th floor suite without being asked and it was a nice surprise. We loved our room and we also received complimentary breakfast coupons which was a great bonus. One thing I would like complain is that the night crew (even the front desk staff) should pay more attention to the cleanliness of the hotel. One of the elevators was messy and one of the rooms on my floor had an empty beer case left in front of the room (in the hallway) that didn't get cleaned up until the next day. We noticed the night staff (front desk) playing with a computer that is mean to be used by the guests instead of patrolling the hotel to make sure it's kept clean.
July 4, 2012
Rated 1 out of 5 by Evpearl Hotel Manager - Uneducated and uncaring
Due to underage kids at the hotel they broke the emergency water spout in the room and it flooded a whole chain of rooms below. My room was diagonally located and at 12 midnight they decided to wet vac the room which was so loud it woke me out of a sleep and they continued for 45 min. The desk Clerk informed me that the manager had gone home and there was nothing he could do. He wanted to move my room at 12 midnight when the Manger was well aware of this problem at 8 pm and did nothing to show some respect for his hotel guests and move their rooms. Instead he went home and had a good night sleep. I had to get up a 6 am the next morning for work. I was there on business.
March 14, 2014
Rated 3 out of 5 by Notthebestexperience Not very informative.
The girl at the front desk that checked us in was less than informative. When I booked the stay I was told that breakfast came with our room. We checked in and the girl told us we were on the club level. We never were told were to go for breakfast or what club level included. Turns out the breakfast that was included was only between 7:30-9:30. We missed it.
The room we were given was a handicaped room and the shower dripped the entire night long. It was our Anniversary that we came to Columbus for. Not the best hotel experience we have had at this hotel! We have stayed here before and had great experiences. Just not this time.
October 14, 2013
Rated 5 out of 5 by ValleyExtreme2001 Youth team reservation
Our 12u girls softball team has been coming to Columbus for tournaments for 3 years. This was our 4th team reservation with your hotel and it was wonderful as always. Christa, who handled our group went above and beyond in assisting me in planning the weekend. The staff who handled our breakfast room was also very kind and helpful. Thank you again for making our team's weekend a huge success. Can't wait to return for the Stingrays tournament
in mid summer!
May 24, 2014
Rated 5 out of 5 by JNM78 I ONLY HAVE ONE ISSUE WITH THIS HOTEL
I had 2 rooms at The Sheraton Suites Columbus, Oh rm 927 and 701 (I used 8000 spg points) When i made the reservation I was told that I would have free comp breakfast in the lounge(927) club fl and 2 adult comp breakfast(701) club fl in the restaurant. Well when we went to have breakfast we were told that it was not compt. So we had to purchase our breakfast. I called the Sheraton reservation center and spoke with a very pleasant rep. she said that it showed on her screen that our breakfast should have been free. She in turn placed me on hold and called the hotel. We were told in order to get our refund we had to contact the general manager Des i believe thats his name. I have called and left 2 messages since Ive been home and no response or refund.
February 26, 2013
Rated 1 out of 5 by GC1007 Overbooked
Arrived for my business stay at 11:45 pm with a reservation confirmed and guaranteed to my credit card. Was told hotel was overbooked and had no rooms. Staff seemed unsure what to do. The staff member made one unsuccessful attempt to call another hotel for room availability. Staff then offered a room without working heat. I was offered a free breakfast coupon as compensaton which seemed inadequate to me. No price reduction or other accomodation was offered. I was unhappy with the overbooking of a confirmed and guaranteed resrervation (policy was not the staff's fault) and puzzled by the lack of staff training on how to handle this situation and help the guest.
April 29, 2013
Rated 5 out of 5 by Jackdaw Rooms are very clean and we'll maintained
We were impressed with the cleanliness, different floor plan, 2 tv's for different tastes, both pools and the staff was very helpful with quick responses.
June 2, 2014
Rated 4 out of 5 by berkshirebob Great location
We used points for our one night stay on the way home from the mid-west. Staff was cordial and friendly. The bar staff were efficient and welcoming. We are frustrated with Sheraton, not this hotel in particular in that the "new" coffee makers in rooms are horrible. It was bad enough when the chain went to paper cups, but now it is impossible to make two decent cups of coffe, one is like mud, the second like dishwater. Secondly, even low end hotel chains now offer free wifi in the rooms; to pay an additional $10 a day for what we could have for free at any number of perfectly adequate hotels seems over the top. It's the 21st century and wifi is a necessary service..
October 1, 2012
Rated 3 out of 5 by Shep23 Poor Service
Stayed for 4 days. Accepted ECO option. Ran out of shampoo after 2 days, and despite 2 requests, shampoo was not provided. Restaurant service was great, and pool area was clean and welcoming.
June 1, 2014
Rated 2 out of 5 by Yesterday55 ATM Debit Cards
I couldn't believe Sheraton is still flying its flag over this one. All you could see in the lobby were hand written paper signs reading " minimum $$$ amount will be taken out of your checking account if you use a Debit card" which means you're catering to people without credit cards who abuse hotel rooms.. Pool door broken and housekeeping knocked on my door for 10 minutes while I was in shower and then denied it. Night clerk 's shirt look like he slept in it. This was a Super 8 with Sheraton flag. Starwood needs to fix it.
May 2, 2014
Rated 5 out of 5 by WJ123 Better than expected
If you have read some of the negative reviews, you may have some reservations about booking. I am a SPG gold member, and was able to stay on the top floor. The room was well equipped, clean and comfortable. It was quiet in the hall and I had no problems with noise. There are many good restaurants within walking and driving distance, and a grocery store is about 1 mile away from the hotel.
The only problems I had was the wait for the elevators (only two elevators) and the extreme number of children in the pool. If you plan to swim, forget about it during the summer, as there are far too many kids there for softball tournaments.
Otherwise, I would highly recommend this hotel.
July 29, 2013
Rated 3 out of 5 by nonickname56 This hotel was okay, not great.
The hotel staff and my room were the best features. My room was clean and ready when I arrived. The staff was pleasant and accommodating. However, the lobby, the restaurant and meeting spaces were ridiculously cold. Tables, coffee cups, eating utinsels in the restaurant were dirty each day I was there. I had to ask for our meeting space to get housekeeping attention each day - I thought that should have been auto as part of our event order and scheduling. It's really difficult to rate this hotel, because on one hand it was good; on the other, not so much.
April 8, 2014
Rated 4 out of 5 by LisaP Happy Holidays
Staff is friendly and helpful. Room is clean, quiet and comfortable. Location is excellant close to restaurants, shopping (polaris mall) and to a very nice movie theatre. Pool area is clean and comfortable and exercise room is good. Room service is great and not horribly expensive. The only thing I would change is the breakfast buffet. Went down there 3 times and all 3 times replenishment of the food items wasn't happening. Had to ask for things like bacon, pancakes and the potatoes. The staff is attentive and went to the kitchen to see what the problem was but my question is why does it come to this? Who is responsible for watching the levels of this? Otherwise, this hotel is great.
November 26, 2012
Rated 5 out of 5 by Norrie Great Weekend
We thoroughly enjoyed our stay, including the room we had, the gracious desk staff (especially Evelyn), and the late night food we had in the lobby area. In fact, the gentleman who waited on us in that lobby bar/eatery handled all 20 of us with courtesy and caring service, all by himself!! We would definitely stay here again.
May 19, 2014
Rated 3 out of 5 by Sean Overbooked in terms of staff to handle busy weekend
I stayed this past weekend. After upgrading (and paying more), we arrived to find the club essentially closed all weekend. I upgraded to be able to stay away from the crowd in the mornings and evenings. Instead of appetizers in the evenings, there was a stale cheese tray, no crackers and a mess in the lounge. I stayed for 30 minutes expecting the staff to replenish but no one came. Morning breakfast was ridiculously busy. Pool area packed from morning to night. I understand that there was an event and the hotel is not normally like this but I feel like I was mislead when asked if I wanted to upgrade.
April 29, 2013
Rated 3 out of 5 by prema Service Recovery issue
AS you can see from my star rating I had a great experience till just now when I asked for a copy of my statment. I had made a prepaid booking and then on arrival I asked the desk person if I could get the conference rate and she said yes, and she took care of it and I also gave her a tax exempt letter that she put in a binder at the desk.
Now I learn that she did not have the authority to override anything and also the tax exempt status did not apply. It really is not my issue that she was not allowed to override rates, the fact is she did and that should be honored as a a business of repute.
March 13, 2013