Rated 5 out of 5 by CHEERMOM7 ONE OF THE BEST HOTELS I HAVE EVER STAYED IN
I was very pleased with your hotel ! I will from now stay at a The Sheraton when we come through Columbus. Everyone was very nice, even with all of the crowd that they had over the weekend.
February 24, 2014
Rated 2 out of 5 by misty1012 Terrible experience
I was not happy with my experience this visit and will not return in the future. Checking into the hotel and speaking with cleaning staff was great, although not when I returned to go to sleep. There was no parking left in the parking lot and the man at the counter told me I needed to find a spot. He did not believe that I went to the front and back of the lot so he went out to check himself. He finally moved his car after thirty minutes so I would have a place to park and I had to go out into the slippery and unsalted walkways to move my car. I was not happy about this experience and he was not willing to accommodate this situation. I was not happy with our romantic Valentines weekend to come back to the hotel to deal with this for at least thirty minutes. I will no longer stay at this hotel in the future and hope this happens to no one else.
February 18, 2014
Rated 5 out of 5 by mazakma Clean and comfortable hotel, nicely located.
Spent four days in Columbus for a gymnastics competition. The hotel exceeded my expectations. The room was clean and a decent size. The pool was clean and warm. My kids enjoyed the pool!! I would definitely stay here next year when I am in town for the Buckeye Classic Gymnastics meet.
February 18, 2014
Rated 2 out of 5 by MM2237 Outlandishly hot
Despite the fact that the temperature outside was in the low 30's our room was so hot my daughter and I were unable to sleep. When the front desk sent an engineer up to our room, he said the HVAC system wasn't running, even though you could hear it in our room and the hallways, and that there was nothing he could do about the temperature. Imagine if it's this hot in cold weather, what it will be like in the summer.
February 3, 2014
Rated 1 out of 5 by Volleyball25 Unhappy Customer
Not a pleasant experience. We were part of a block of rooms for our volleyball team and had no choice in where we stayed. The room was so hot and it was never corrected. The solution was giving me a fan. I complained both days without a solution.
February 5, 2014
Rated 1 out of 5 by Shawn73 A/C in several rooms was not working
The air conditioning in several rooms (we traveled with a group) was not working and it was so hot in the room that no one could sleep. The A/C unit was blowing air but it wasn't cool.
When folks complained, they weren't taken seriously, they were offered other rooms with the same issue.
One of the worst hotel stays I've ever had.
February 3, 2014
Rated 5 out of 5 by EMAW $10 for wifi?
Seriously, long gone are the days of paying for wifi. What retailers don't offer free wifi these days? It's obsurd in this day and age to stay at a nice hotel and have to pay for the wireless internet.
February 22, 2013
Rated 3 out of 5 by MGS2013 Our stay in Columbus
We have always loved Sheraton Suites Columbus, but this time it fell below our expectations. We stayed in the club floor / top floor, and thought we had free breakfast. From start to finish, we were disappointed. The carpet in the room was worn out. The room smelled like feet when we walked in. The toilet rocked back and forth when we sat on it. There was a small spider in the shower. The bed was lower in the middle...and not firm. Then, the service at breakfast was terrible, there was one server who was also the hostess, and no plates or silverware. The place was chaos. Then, we thought we paid for breakfast buffet, but were charged $6 per plate. They argued with us when we questioned it... This was a horrible stay. We will stay elsewhere in the future.
July 2, 2013