Rated 3.9 out of 5 by 168
reviewers.
Rated 4 out of 5 by bsellers253 Great Club Room
Excellent for business travelers. Great Club Room but needs to have berr/wine in the club.
May 16, 2013
Rated 5 out of 5 by mrswlliams Great Service along with great rooms
I appreciate the wonderful service I recieved from my week long stay at the hotel. From the moment I arrived to my check out day the hotel made sure my visit was comfortable and enjoyable!
May 13, 2013
Rated 5 out of 5 by HEATHER5378 Nicely decorated and clean rooms.
We decided late to attend a conference for the Ohio Teachers Association, therefor the only discount we could get was AAA. It was disappointing for one teacher to have to sleep on the sofa bed. But the up charge was $30 more for 2 beds, Thought that was a little much.
May 13, 2013
Rated 5 out of 5 by Missy63 Food
Limited options for person who are vegan or vegetarian in the restaurant
May 12, 2013
Rated 1 out of 5 by GC1007 Overbooked
Arrived for my business stay at 11:45 pm with a reservation confirmed and guaranteed to my credit card. Was told hotel was overbooked and had no rooms. Staff seemed unsure what to do. The staff member made one unsuccessful attempt to call another hotel for room availability. Staff then offered a room without working heat. I was offered a free breakfast coupon as compensaton which seemed inadequate to me. No price reduction or other accomodation was offered. I was unhappy with the overbooking of a confirmed and guaranteed resrervation (policy was not the staff's fault) and puzzled by the lack of staff training on how to handle this situation and help the guest.
April 29, 2013
Rated 3 out of 5 by Sean Overbooked in terms of staff to handle busy weekend
I stayed this past weekend. After upgrading (and paying more), we arrived to find the club essentially closed all weekend. I upgraded to be able to stay away from the crowd in the mornings and evenings. Instead of appetizers in the evenings, there was a stale cheese tray, no crackers and a mess in the lounge. I stayed for 30 minutes expecting the staff to replenish but no one came. Morning breakfast was ridiculously busy. Pool area packed from morning to night. I understand that there was an event and the hotel is not normally like this but I feel like I was mislead when asked if I wanted to upgrade.
April 29, 2013
Rated 1 out of 5 by tripletdad lack of training and confusion
I changed my reservation to take advaintage of one free night. We were booked on the club floor and should have had clud access. The staff and manager did not have the same updated information
Could not get the right vouchers for paid breakfasts. took four different staff to get right voucher.
May 6, 2013
Rated 3 out of 5 by joan41 Needs improvement
Hi -
I was very surprised by the quality of food served and the overall cleanliness of the room. Let me start with the cleanliness concerns,The carpets were visibly dirty, the couch had stains, and the bathroom had mold around the bathtub including the bathtub drain.
The breakfast buffet was below average, the food was cold and had been sitting out for a long time. Compared with other hotel chains - the most basic buffet ever.ave eaten
April 19, 2013