Rated 3.9 out of 5 by 299
Rated 3 out of 5 by nonickname56 This hotel was okay, not great.
The hotel staff and my room were the best features. My room was clean and ready when I arrived. The staff was pleasant and accommodating. However, the lobby, the restaurant and meeting spaces were ridiculously cold. Tables, coffee cups, eating utinsels in the restaurant were dirty each day I was there. I had to ask for our meeting space to get housekeeping attention each day - I thought that should have been auto as part of our event order and scheduling. It's really difficult to rate this hotel, because on one hand it was good; on the other, not so much.
April 8, 2014
Rated 4 out of 5 by mooshoosmom Great location
Hotel is near a Starbucks, restaurants and entertainment.
April 10, 2014
Rated 4 out of 5 by lhbdh Columbus, OH visit
SPG recognition and service was very good. Room (8th floor) was very nice for a small 'suite'. Lighting could have been a little better. Indoor hotel pool is very small. Restaurant services limited but o.k.
April 3, 2014
Rated 2 out of 5 by ChicagoFamily ChicagoFamily
This hotel was not really up to my expectations. The reception at the front desk upon arrival was not good. The manager was not friendly or accommodating and the staff was not properly trained.
April 1, 2014
Rated 5 out of 5 by Bobbymac really enjoyed my stay
I don't travel much (about 4-5 times a year) this is by far the best place I have stayed . I can't think of one thing that was negative about it . I have never written a review before but I just wanted to tell people that you cant go wrong unless you are just a whiner. The room was incredibly comfortable . The staff was unbelievably professional . Just a great stay
March 29, 2014
Rated 1 out of 5 by ChiBuckeye Not up to SPG Standards
As a frequent business traveler, as well as a diehard SPG fan, I have to say this is one of the worst Starwood properties that I have stayed at. A group from my company stayed here for a few weeks and each week we were charged for internet (baked into our contract with Starwood), got dirty towels, did not receive services requested (replacement of room amenities), and requests were ignored by the staff...including the manager. This does not even include the fact that they left one elevator closed for a whole day and the other elevator was malfunctioning.
Save yourself the time and stay at another property in the Columbus area.
March 13, 2014
Rated 1 out of 5 by Evpearl Hotel Manager - Uneducated and uncaring
Due to underage kids at the hotel they broke the emergency water spout in the room and it flooded a whole chain of rooms below. My room was diagonally located and at 12 midnight they decided to wet vac the room which was so loud it woke me out of a sleep and they continued for 45 min. The desk Clerk informed me that the manager had gone home and there was nothing he could do. He wanted to move my room at 12 midnight when the Manger was well aware of this problem at 8 pm and did nothing to show some respect for his hotel guests and move their rooms. Instead he went home and had a good night sleep. I had to get up a 6 am the next morning for work. I was there on business.
March 14, 2014