Rated 1 out of 5 by Efe0961 Rude front desk
People in the next room was smoking and all the smell came into my room. It was around 2:00 am in the morning. I called to front office to change my room. Front desk person was so rude, instead of listening my concerns he was keep saying the same thing. I asked him to bring some odor eliminator, he said he will bring it. I waited for him until 3:00 am and no one showed up. Facility is OK , rude staff ruin everything.
May 4, 2015
Rated 4 out of 5 by Cybaba Decent stay, but stay away from that trick complimentary bottle!
Overall a decent stay - convenient location, nice suite and great club lounge breakfast.
I'm docking one star because I was disappointed when they charged me $4.00 for a bottle of water they had placed among the "free" bottles of water. Not crying buckets over 4 bucks, but this is probably the first time I've paid for water at ANY hotel, let alone at an SPG property.
To top it off, the front desk's response to my query captured their level of SPG recognition- "yeah, we charge everyone - including Platinum and Gold members". Oh, well!
April 14, 2015
Rated 4 out of 5 by Chunamee In town for a Wedding
Hotel was close to freeway, sufficient parking, staff was always available, great view, everyone from staff to guest were friendly..
March 26, 2015
Rated 3 out of 5 by Hockey93 not accomodating
we were a group there for a hockey tournament and the facility did not provide added space to keep the children from running through the hotel. The continental breakfast they provided had limited choice and the food present was stale. Lastly 2 elevators for 9 floors was ridiculous
March 23, 2015
Rated 5 out of 5 by Clarkt69 Outstanding
The front desk staff was outstanding; He was inviting and extraordinarily helpful.
The room was great, maybe a little on the "tight" side, but nice never the less.
The following morning the staff made sure that we were aware that the roads had become hazardous and asked us to use caution while traveling.
February 8, 2015
Rated 1 out of 5 by Ron652 Regular guest - very disappointed on this stay
I stay at this property - in the same room (652) - regularly (approx. 12x in last year). This time, my regular room was not clean. Bathroom bowl had fresh "defecated deposits' and the one complimentary bottle of water they provide was opened and 1/3 gone. TV was inoperable until I contacted the desk and then only after an hour. The list of things needing attention that I left on the two previous stays (most recently 2 weeks ago) were never addressed. There never seems to be a benefit to being an SPG member... no recognition.
February 2, 2015
Rated 2 out of 5 by jlstevens Not a great stay
We booked a room with this hotel in the midst of a long drive from visiting family. It seemed as though front desk clerks were never actually at the desk, and we always had to wait for service during our stay. Upon arrival, the front-desk clerk seemed bothered by our presence. When we requested a crib, he sighed and informed us that he would get to it when he had time, though there were no other guests at the desk. 20 minutes later, the crib was brought to the room by another staff member. It was not assembled, and we were given king bed linens to use (typically not recommended with babies). Fortunately, we had our own fitted sheet that we could use. The room, though clean, was not well-maintained. The handle to the bathroom door was broken and the edge somewhat jagged. The furniture was worn and stained. The carpet beneath the vent was pulling away from the wall and appeared to have been wet. The shower surround was stained where it joined the bathtub, and the drainage in the sink was poor. The alarm clock sounded at midnight, awakening the baby and causing a good bit of frustration. We had planned to mention concerns at check-out; however, we again had to wait for service and did not have time once we finally were able to speak with someone. Fortunately, we stayed at a discounted rate; however, we have had much better experiences with other similarly/better priced hotels in the area. Would not stay again.
January 19, 2015
Rated 4 out of 5 by mikeafter6 Pool was small, but nice location for northern Columbus
All suite hotel. Great room with a reasonable price. Spent most of my time in the room -- which was fine because there is not a lot of room in the lobby/public areas. Pool is small; however, lot's of room if you want to hang out by the indoor pool.
Room service was good.
January 18, 2015