Rated 2 out of 5 by jlstevens Not a great stay
We booked a room with this hotel in the midst of a long drive from visiting family. It seemed as though front desk clerks were never actually at the desk, and we always had to wait for service during our stay. Upon arrival, the front-desk clerk seemed bothered by our presence. When we requested a crib, he sighed and informed us that he would get to it when he had time, though there were no other guests at the desk. 20 minutes later, the crib was brought to the room by another staff member. It was not assembled, and we were given king bed linens to use (typically not recommended with babies). Fortunately, we had our own fitted sheet that we could use. The room, though clean, was not well-maintained. The handle to the bathroom door was broken and the edge somewhat jagged. The furniture was worn and stained. The carpet beneath the vent was pulling away from the wall and appeared to have been wet. The shower surround was stained where it joined the bathtub, and the drainage in the sink was poor. The alarm clock sounded at midnight, awakening the baby and causing a good bit of frustration. We had planned to mention concerns at check-out; however, we again had to wait for service and did not have time once we finally were able to speak with someone. Fortunately, we stayed at a discounted rate; however, we have had much better experiences with other similarly/better priced hotels in the area. Would not stay again.
January 19, 2015
Rated 4 out of 5 by mikeafter6 Pool was small, but nice location for northern Columbus
All suite hotel. Great room with a reasonable price. Spent most of my time in the room -- which was fine because there is not a lot of room in the lobby/public areas. Pool is small; however, lot's of room if you want to hang out by the indoor pool.
Room service was good.
January 18, 2015
Rated 5 out of 5 by EMAW $10 for wifi?
Seriously, long gone are the days of paying for wifi. What retailers don't offer free wifi these days? It's obsurd in this day and age to stay at a nice hotel and have to pay for the wireless internet.
February 22, 2013
Rated 3 out of 5 by MGS2013 Our stay in Columbus
We have always loved Sheraton Suites Columbus, but this time it fell below our expectations. We stayed in the club floor / top floor, and thought we had free breakfast. From start to finish, we were disappointed. The carpet in the room was worn out. The room smelled like feet when we walked in. The toilet rocked back and forth when we sat on it. There was a small spider in the shower. The bed was lower in the middle...and not firm. Then, the service at breakfast was terrible, there was one server who was also the hostess, and no plates or silverware. The place was chaos. Then, we thought we paid for breakfast buffet, but were charged $6 per plate. They argued with us when we questioned it... This was a horrible stay. We will stay elsewhere in the future.
July 2, 2013
Rated 2 out of 5 by MPJL8 If we hadn't been meeting family, would have chosen a different hotel
easy to find even with construction in the area
room was clean and quiet
Booked a club level room and at check-in was assigned one on a different floor but told we'd have "club access". For the price we paid, I wanted the room we booked. Eventually we were given what we reserved but I don't think you should be downgraded with no explanation. If we hadn't questioned the room location, we wouldn't have known that we were not on a club floor until we got to the room.
The ironic thing about that is that our confirmation email suggested we upgrade to the club level when we had already booked the club level. Taking care with the details makes a difference to guests.
maintenance/service issues (TV in sitting area was not working well, paper and room service tray in the hallway for over a day, damaged arm on the chair at the desk)
November 3, 2014
Rated 5 out of 5 by TedC The Only Hotel To Stay In Columbus
Stayed here numerous times and always happy with the staff and facilities. Check in always a breeze (Alex makes it so), and breakfast good and quick (I can't remember the names but they know by breakfast order by memory). Rooms always clean.
March 11, 2012
Rated 5 out of 5 by GTH1 Great Hotel:
Great hotel and staff for all your needs!
September 2, 2013
Rated 4 out of 5 by Kippen Great stay as always
We stay at you hotel several times a year and always find it comfortable with a great staff and clean rooms. Please keep up this standard as your guest appreciate your staff and facility.
October 31, 2014