Rated 3 out of 5 50/50
The room was great...very comfortable, clean and well maintained. The common areas were another thing. It looked like the vacuums must have broken because the elevator and other areas we strewn with debris. Lastly, the restaurant had one guy working (hosting, serving, billing. etc.) so service was practically non existant.
November 19, 2014
Rated 4 out of 5 by Marlene57 Better last time
Stayed here twice in the last two weeks. 1st time was welcomed by a warm smile and friendly person named Ebony 11/4/14.
2nd time 11/15/14 the guy at the front desk didn't even look up at us until we stood in front of him. Seemed distracted.
Exercise bike was broken, stuck in one fast gear.
Club lounge was o.k., not as nice as others we've stayed at and couldn't get in 24/7 as promised because key didn't always work.
Free wi-fi didn't work at all.
November 17, 2014
Rated 2 out of 5 by MPJL8 If we hadn't been meeting family, would have chosen a different hotel
easy to find even with construction in the area
room was clean and quiet
Booked a club level room and at check-in was assigned one on a different floor but told we'd have "club access". For the price we paid, I wanted the room we booked. Eventually we were given what we reserved but I don't think you should be downgraded with no explanation. If we hadn't questioned the room location, we wouldn't have known that we were not on a club floor until we got to the room.
The ironic thing about that is that our confirmation email suggested we upgrade to the club level when we had already booked the club level. Taking care with the details makes a difference to guests.
maintenance/service issues (TV in sitting area was not working well, paper and room service tray in the hallway for over a day, damaged arm on the chair at the desk)
November 3, 2014
Rated 5 out of 5 by Profcarley1 Honda - Marysville Visit
I love the place. It is convenient to the highway, plenty of places to eat within walking distance and comfortable.
October 31, 2014
Rated 4 out of 5 by Kippen Great stay as always
We stay at you hotel several times a year and always find it comfortable with a great staff and clean rooms. Please keep up this standard as your guest appreciate your staff and facility.
October 31, 2014
Rated 5 out of 5 by EMAW $10 for wifi?
Seriously, long gone are the days of paying for wifi. What retailers don't offer free wifi these days? It's obsurd in this day and age to stay at a nice hotel and have to pay for the wireless internet.
February 22, 2013
Rated 5 out of 5 by duncandora8 excellent hotel
I have stayed at this hotel on several occasions and it never disappoints!!! It is clean and comfortable and always an enjoyable stay.
October 26, 2014
Rated 3 out of 5 by MGS2013 Our stay in Columbus
We have always loved Sheraton Suites Columbus, but this time it fell below our expectations. We stayed in the club floor / top floor, and thought we had free breakfast. From start to finish, we were disappointed. The carpet in the room was worn out. The room smelled like feet when we walked in. The toilet rocked back and forth when we sat on it. There was a small spider in the shower. The bed was lower in the middle...and not firm. Then, the service at breakfast was terrible, there was one server who was also the hostess, and no plates or silverware. The place was chaos. Then, we thought we paid for breakfast buffet, but were charged $6 per plate. They argued with us when we questioned it... This was a horrible stay. We will stay elsewhere in the future.
July 2, 2013