Rated 4 out of 5 by RoloT Consistently great experience
I have been staying at the Sheraton Suites since it was re-branded years ago and it is always my first choice for suburban Columbus. The staff is excellent especially Alex D who always greets me by name even after a long absence. It's nice to have the extra room and the restaurant/bar is pretty good.
My only concern is the fact that some of the room furnishings need to be updated. Also, there is currently a massive road construction project close to the hotel but they seem to have traffic flow decently well maintained. Be alert for tie-ups during morning and evening rush hours.
August 14, 2014
Rated 5 out of 5 by GloriaB1 Best Stay Ever!
I have no complaints! I slept like an angel..everything I needed The Sheraton Provided!!
August 18, 2014
Rated 5 out of 5 by namd Excellent Service
Hotel Staff very attentive and polite
August 18, 2014
Rated 5 out of 5 by Brad1000000 Staff very welcoming; nice hotel for price
For a suite hotel, the prices are usually very reasonable. I've stayed here a couple times and always am greeted warmly by staff and provided an upgraded room. Platinum receives upgrade plus there's a club level with nice evening beverages and morning meal.
August 4, 2014
Rated 4 out of 5 by jtre Customer
Overall stay was excellent. We enjoyed our accommodation immensely. We would recommend this location to others.
August 15, 2014
Rated 5 out of 5 by joefish Great Stay, only 1 comment on service
Hi, I have stay here many times over the years for a few weeks a year. The only thing I don't understand is the towels placed in my room. Usually there are 3 of each: Bath, Hand,Wash. This stay after the first night of 5 there was never the same amount placed in the room. Usually there was only 2 of one oft h sets placed in the room. It didn't much matter as I don't use them all but it stopped me from putting the Go green for no room service as I needed towels. If three of each were placed I would have gone green every other day. Being there were only 2 of each I needed replacements as I usully use 1-2 of one of the sets. Other than that it was a great stay as usual.
August 2, 2014
Rated 5 out of 5 by MikeERI Great service and nice location!
We were pleased with our recent stay at the Sheraton Suites Columbus for an overnight getaway. The room on the Preferred floor was comfortable and quiet. The hotel has an indoor and outdoor pool along with a whirlpool which is great, regardless of the weather. There is plenty of shopping and dining options nearby and downtown Columbus is only 20 minutes away!
August 6, 2014
Rated 2 out of 5 by Nicole8231 Not a 4 star hotel
This is not a 4 star hotel. It's a 2.5-3 star at best. The day of arrival, we were charged extra for "just in case incidentals" and was not told this until we checked our banking. Our room did not have toilet paper. We called the front desk and they asked us to look in the closet for an extra roll. Why wouldn't they just say, "we'll bring some up to you?" There was not an extra roll in the closet. The bottled water in the room cost $4.00, that is ridiculous. The pool area was disgusting. The water was cloudy, the hand rail going into the pool wobbled back and forth, my sister-in-law is handicapped. The water in the hot tub was brown, the pool area floor was flooded and dirty from people walking through with their shoes on, and there were no pool towels because their dryer broke. The day of check out we almost missed breakfast because the front desk gave us the wrong closing time. After complaining they left it open for an additional 30 mins.
August 5, 2014