Rated 3 out of 5 by LNG997 Costumer Service Telephone, Laundry
Costumer Service room calls, very difficult, several beeps before anyone answer for the three times I tried to use it. On one of the times I had to use it, it was never answered, I tried two times! I was trying to ask for my clothes sent for laundry the earlier day at 11pm. It was already 6pm next day, and that was the deadline to send it back to my room as informed in the paper check list for laundry.
So came down at front desk and asked where was the clothes. The answer was that they where delivered back usually between 6:30-7:30pm!!!
Finally when the clothes where delivered (I dont know what time as I had to leave for a dinner meeting with my used clothes!!), I found a lousy press on my shirts with horrible wrinkles!
The hotel is nice, restaurant and pub are good, room is comfortable, good location, but these two points informed earlier will make me never willing to stay there anymore!
July 2, 2015
Rated 4 out of 5 by pb2014 Don't come at Grad Time!
We stayed 3 nights here....the noise level on our floor was off the charts...some kind of grad going on!!??
The rooms are very comfortable. The parking cost is crazy expensive. It's best if you don't have a vehicle. The wi-fi was horribly unreliable and many times we were not able to access it at all. This was extremely frustrating and time consuming.
June 1, 2015
Rated 5 out of 5 by HeatherMcQ A long weekend visit
We travelled to Calgary for the long weekend to be with family, especially the Grandchildren! The location of this hotel was perfect for visiting, shopping, and enjoying Telus Spark. The staff was friendly and helpful, especially the front desk, housekeeping, and at breakfast in the Lounge. Our room was welcoming and comfortable, and super clean, with an awesome view of the city. We also enjoyed the pool with the kids. We look forward to our next visit to Calgary and will definitely stay here again!
May 21, 2015
Rated 5 out of 5 by Jenny43 Amazing service
On the day of our departure, the parking garage door malfunctioned and many patrons were in the lobby waiting for cars. Staff made regular contact with us and hand delivered coffee. I will definitely stay here again. Rooms were beautifully decorated, beds plush and staff very attentive and genuine. Thanks for a wonderful stay!
April 5, 2015
Rated 1 out of 5 by CalgaryResident11 Very unpleasant customer service! STRONGLY NOT RECOMMENDING for anyone.
The person at the counter who managed our reservation was extremely unhelpful in every respect!!
We walked into the hotel only to find out that our reservation which I had prepaid in advance was cancelled.
After that, and a lot of argument, the person at the reception was barely accomodating, and gave me a below standard room!
I will not be staying there again due to the extremely poor way of how my situation was handled.
The people at the counter of this hotel need a 101 course on customer service! If there is an issue with a reservation that is not a fault of the customer, don't through it on the customer and make it his/her problem!
March 30, 2015
Rated 5 out of 5 by AFitzangel88 Fantastic hotel with an amazing pool!
I am so delighted to write a note of appreciation for the outstanding service we received at the Sheraton Eau Claire on Saturday, Feb 14. It was such a pleasure to see great employees at work. I would like to send an applause to Trevor (front desk) who was so pleasant, knowledgeable and professional. Kudos on this outstanding service! Clearly the word has spread!
Congratulations Sheraton Eau Claire on exceeding our expectations during our stay. Thank you and see you again!
February 17, 2015
Rated 5 out of 5 by Nikita101 Great Hotel
This is simply the best hotel in Calgary. Everyone I have recommended this hotel to has now made it their choice hotel in Calgary.
February 12, 2015
Rated 4 out of 5 by Gramma7 Had a wonderful trip !
Great hotel in great location ! Room was lovely and clean. Breakfast however was tasty , very ordinary, but very expensive. Would not bother going that route again. Would definitely stay at hotel though.
January 27, 2015
Rated 4 out of 5 by Cy22014 Good value
Nice suite that allowed me to work outside of bedroom, lots of light
November 30, 2014
Rated 4 out of 5 by Kman65 Very Comfortable
Very nice hotel. Staff is attentive and courteous. All the amenities and although it's downtown it doesn't feel like it. The bed is like a large cloud. Comfy and welcoming when your head hits the pillow. Great place to stay.
November 24, 2014
Rated 2 out of 5 by Jaxon25 Not up to the standards I expected
Expected a bit more for the money spent. Got an email telling me check in was at 3 oclock after a 3 hour drive from Edmonton we arrived a 4 and was told we would have to wait until 5 for a room. When asked why we were told they were still cleaning the room. Then when we finally got to the room there was still hair in the shower and on the floor of the bathroom. Odd giving the fact that we had to wait 2 hours more then we were told because of cleaning. Pretty disappointed overall.
November 17, 2014
Rated 5 out of 5 by MD99 Staycation
This was a staycation for my nephews and myself. I actually live within 5 city blocks!
November 10, 2014
Rated 5 out of 5 by Nelle41 The staff at this hotel care.
From the swift response to my request for ice for a swollen knee, to the always prompt room service and the special personal recognition and interest of some of the staff, I always enjoy my stay at the Sheraton Eau Claire in Calgary.
November 6, 2014
Rated 5 out of 5 by Peaches49 I was very happy at this hotel
I loved this hotel from the moment I checked in. I was greeted really nicely at check-in, the valet was polite and efficient, the room was gorgeous, and the Club Lounge was excellent. The staff were really attentive, and I felt very happy and comfortable at this hotel. The room was really nice, beautifully furnished and the turn-down service was very welcome! I can't wait to come back again, thanks guys for making it a great stay for me!
November 1, 2014
Rated 5 out of 5 by Lauren2014 Wonderful Stay
I always stay at this Sheraton when traveling to Calgary; the rooms are clean and comfortable and the staff is the best by far.
October 14, 2014
Rated 4 out of 5 by RobbinC Great Location/Great Hotel
I loved waking up and walking to the park to enjoy delicious coffee I received at the hotel. The food in the Pub is fabulous. The rooms were comfortable and well laid out. Valet was quick to get my vehicle. The staff was friendly and helpful.The room rate was reasonable and the hotel is central to shopping, nightlife, zoo etc. The only suggestion I would make is to have an adult only Hot tub/Steam room area. Having a slide in the pool attracts noisy kids. However if my kids were still small the pool/hot tub area would have impressed me. :)
October 13, 2014
Rated 5 out of 5 by CountryFan Great rooms and amazing staff!
I stay at this hotel on a weekly basis for work. I used to stay at multiple other hotels in Calgary but this is by far the best one in the city. The thing that impresses me the most is how attentive the staff is, in particular in the lounge. Song and Sion are amazing and it's a pleasure talking to them every morning; the evening staff also go above and beyond to make sure I am having a great stay. The concierge staff is also very friendly and attentive.
October 10, 2014
Rated 5 out of 5 by Ambf14 Wedding
The Sheraton Eau Claire was an beautiful and amazing place to have our wedding. All of the staff were so kind and willing to help us out in any way possible. The food and service was excellent. My husband and I would highly recommend this location to anyone having an upcoming wedding. The Catering Sales Manager was so detailed and was always there for us.
October 9, 2014
Rated 5 out of 5 by Gazelle1 Second great stay
As before, my stay was top notch. Great bed, newly renovated room, friendly staff. Safe in room which is a great plus these days with the need to have a passport to travel. Number 1. Will be back.
October 4, 2014
Rated 5 out of 5 by NewToCowTown Memorable
In terms of business accommodations, this hotel ranks among my top 3. My positive experience started off with my arrival where Dee warmly greeted me and, in the most expeditious manner, checked me in. While that in itself was protocol, it was her delivery in managing to sign me up for the SPG and recommended some of the hotel's amenities (including restaurants in the area) that set this hotel apart from the others. The room was welcoming and prepared very well. The Eau Claire spared no expense in ensuring that the room was designed and furnished in modern couture and equipped with more than the bare necessities including down pillows and high thread count sheets. The turn-down service was spectacular. While efficient, the level of detail was a complete surprise. I was only gone for an hour and upon my return, my room was immaculate. Finally, upon leaving, there was nothing to the checkout process other than confirming that I had no other charges and then wishing me well on my journey home. In all, my stay was more than a positive experience. The Eau Claire will be my first choice when returning to Calgary.
October 4, 2014
Rated 4 out of 5 by Oldies Helpful staff
Enjoyed our stay. Our view from the windows was the office complex - that was a dampner! Service was good and friendly. Liked the fact that everything was close at hand ie the walk by the waters, the mall across the street and the walkway that connects the city. Thanks.
September 30, 2014
Rated 5 out of 5 by Katie05 Great business hotel
Loved my room and the club room
September 21, 2014
Rated 5 out of 5 by Sharkster In & Out
I had a quick overnight stay - arrived late and checked out early. It is always a pleasure staying at the Sheraton Eau Claire in Calgary. The service is always great when I arrive, staff is friendly, and my sleep is excellent!
Valent parking is tight for people and taxis - a better logistics plan would be helpful.
September 20, 2014
Rated 5 out of 5 by SamI1973 Excellent Service
Beautiful Clean hotel, Trevor at the front desk is amazing, my kids think he is amazing, gave them coloring sheets for the long trip home...
Cant wait to go back!
September 12, 2014
Rated 5 out of 5 by Elcie Good Memory
As I left the Sheraton Eau Claire in May this year for the last trip, I didn't think of much and didn't realized it was the "last" trip for an extended period of more than 3 months after staying there on almost a weekly basis. In about mid July, I was so shocked to have received a card from the staff who knew and served me. After a 3 months break and upon arrival this trip, I received another surprise - I was put into the Presidential Suite to celebrate my birthday.
Just imagine all the little things they kept in the file and they actually put them in action.
September 12, 2014
Rated 5 out of 5 by Grace5757 Check in was Great
After a long drive to Calgary, it was nice to be greeted by such welcoming staff. Dee, in particular, was very helpful and we very much appreciated the upgrade to Club Level. It's nice to know you also appreciate your loyal customers.
August 26, 2014
Rated 3 out of 5 by spanky2014 Avoid the Valet Experience
We travel frequently with a large family and stay in numerous hotels with all levels of service / prestige / poshness. Our initial experience with the valet at this hotel left us with a very bad first impression. We felt rushed because of the chaos occurring at the front of the hotel and the parking of cars there. In addition when the housekeeping cleaned our room one of the beds was left stripped with no bedding. Our complaint about this, however, was dealt with expeditiously. For a hotel with this many stars I am surprised to have this glitches in service which we have never suffered before.
August 25, 2014
Rated 2 out of 5 by FamofSix Uncomfortable stay
I booked this hotel for my family of six (all kids 5 and under). It was difficult to find any parking. We finally had to give up and pay extra for valet as we were only offered street parking blocks away and two full Impark lots. When we arrived in our room, our shower didn't work and all I got was a sorry and I'll let our engineer know. The pull-out bed was terrible; I might have been more comfortable sleeping on the floor as I could feel every spring in my back. I would have hoped for some comfort staying in such a pricey hotel. Didn't get my money's worth and none of the issues were properly dealt with by the hotel staff.
August 24, 2014
Rated 3 out of 5 by RBS53 Hotel Changing
There seems to be an increasing level of staff turnover at this hotel, which is creating some inconsistency of service. in addition, it looks as if small cost savings ideas have been implemented, which are having an impact on service level. Penny wise pound foolish.
August 21, 2014
Rated 5 out of 5 by Adrian2611 Nice new renovations
Stayed here for Canada long weekend this July and this newly renovated and enhanced hotels is very nice!! Rooms are extremely comfortable and facilities really good. One thing I would ask them is keep a more warmer water temperature in the pool since it is used a lot by kids since they have slides and the pool was just a little too cold.
August 19, 2014