Rated 5 out of 5 by CountryGal51 Excellent Hotel
We have stayed at the Sheraton Eau Claire on a few occasions and each visit is better than the last. The rooms are impeccably clean and well appointed and the beds are extremely comfortable. The staff are wonderful - very polite, helpful and accommodating. This hotel is very close to Prince's Island Park which is a great place to go for a stroll along the river. We will be back the next time our lives bring us back to Calgary.
November 10, 2013
Rated 2 out of 5 Did not have a room for me
When I arrived at 10 pm on Wednesday for business meetings, there was not a room for a reservation I made several weeks before. I had booked 3 dates with customer meeting on all of the dates. I do not understand how you can boot someone with several other days reserved. I am a young business professional who just started traveling and I am looking to build a good relationship. I am disappointed in this start.
September 16, 2013
Rated 5 out of 5 by MsDebbi Exceptional experience every time we stay
I stay with you several times each year so it is wonderful to be able to say in my own words how much I appreciate the service, quality, comfort and overall great experience I always have at your hotel. Whether for our annual conference or extended business stays, you exceed our expectations. Thank you for the attention to detail, delicious food and obvious pride that your whole team takes in all they do.
March 5, 2013
Rated 4 out of 5 by steinline Great but valet parking WAY to expensive...
lovely hotel, attentive and helpful staff....but, thirty-seven dollars per night for valet parking, which is the only parking available, is outrageous in Calgary. Even Vancouver isn't this expensive. In a town where there is little truly effective public transit (like from the airport), either include parking in the rate (heaven forbid), or charge $20, even $22, but with tax, it was 39.90? Seriously...
December 23, 2012
Rated 5 out of 5 by redasuka Easily the best hotel in Calgary
I've stayed in several hotels during the last trip to Calgary and this suite is obviously the best. From room to service, everything is excellent. The only exception would be the internet as I always got an error when logging in the network which said wrong NAT configuration. I didn't dig into this issue but used my cell data instead but this kind of problem should not happen in a hotel at this level.
March 9, 2013
Rated 4 out of 5 by kurt1958 Great Location, odd smell
Really liked location of hotel (close to park), restaurant selection, spacious room, nice staff and overall comfort. Only issue was there was an over powering smell in the room I was in, almost like burnt popcorn. Was only there for one night so did not complain, and the positives outweighed the odor issue enough that I will be willing to give the hotel a second shot in the future.
June 20, 2013
Rated 5 out of 5 by Bartje This hotel is excellent
On this trip is was our first time we came to Calgary and choosing this hotel it made our trip just perfet.
The staff was very friendly making us feel more than welcome.
The rooms are very nice and clean and the housekeeping did a great job .
Spacious hallways , nice club lounge with a excellent breakfast buffet.
I can't think of anything bad to say about this hotel !!
September 25, 2012
Rated 4 out of 5 by mysterytraveler Creative criticism
During my last stay i was put in room next to fitness centre until I complained and asked for a room change. This reservation was completed over 1 month before my stay. When I chequed in it seemed like I was not expected . I must say that was a disapointment. The up grade was appreciated. So far everytime I stayed at your location there has been some billing errors..
March 26, 2013
Rated 2 out of 5 by Oilboiler Hotel qualities fading
I have stayed at this hotel many times a year for many years. Most recent stay was disappointing as I could see the front edge of decay setting in. Mold on tiles and grout in shower, TV remotes not working. Pathetically slow wifi. Televevision signal weak and some stations highly picsalated. Need to stop these early signs of decay before it becomes more common.
September 5, 2013
Rated 5 out of 5 by hatchlling very happy
my daughter and I stayed at this hotel for the comic con weekend in calgary. we had a great time the pool was wonderful and they let us stay in there later since we didn't sign in until 10;45. the front end staff was very friendly and I really wish I would have gotten the one mans name for he was awesome and I would have loved to give him a special recomendation.
April 30, 2013
Rated 5 out of 5 by Kevin43 Perfect as usual
Anytime I'm passing through Calgary I stay at the Sheraton Suites Eau Claire. By my experience it is the best run Starwood property around. The staff are always friendly and go above and beyond to provide the best service possible. The entire property is spotless and well maintained. Another plus - if you're in a hurry, the in room dining is a pleasant surprise.
November 14, 2012
Rated 5 out of 5 by jared989 Great Expierience
I would like to thank all of the staff and the General Manager for making our stay the best it could have been. Our stay was for a very big occasion of getting engaged and they did everything possible to make our stay perfect. We look forward to staying at the Sheraton again in the future possibly even on our wedding night.
Thanks again for everything!
December 28, 2012
Rated 4 out of 5 by Bobbywishbone Good Location, Great Staff
I recently stayed in central Calgary for the first time. The hotel location was perfect. All my meetings were within walking distance and there are many restaurants and bars in the vicinity. The staff was friendly and very helpful when requested. Unfortunately Starwood points are no longer credited when using a third party booking service as I usually do.
March 2, 2013
Rated 5 out of 5 by Jab1982 Taste of Calgary
Wow. What an enjoyable place to stay
And we happened to be there during the summers taste of Calgary festival right in eau Claire. For anyone thinking of coming to visit and try Calgary. What a great experience
Food and drinks from all the local hot spots
Best pint of beer I've ever tried before. 'original 16' made in sask. it was a fantastic get away
August 24, 2012
Rated 5 out of 5 by MikeyD First but not the last stay
I have always stayed at the Wetin (around the corner) but decided to stay at the Sheraton this trip. From check-in to check-out the hotel met or exceeded my expecttions and has now become my go to hotel when I travel to Calgary. (as a complete aside I also discovered the River Cafe on Prince's Island a short walk from the hotel and well worth it).
September 12, 2012
Rated 4 out of 5 by pipelinemike Hotel has gotten old and has become average
I have stayed in the property for the last 12 years. In the last 2-3 years it has taken a signficiant downward step. Different Leadership perhaps?? Rooms; carpets, faciliites are not being maintained well and it is becoming "long in the tooth". Ownership is not concerned about being the best anymore. They are a nice but average hotel for Calgary.
February 27, 2012
Rated 2 out of 5 by Poorservice13 Great hotel, problems with service
from the late check-in (room not ready until almost 7 pm) to the extremely slow service in Barclay's cafe to the 'we can't find your keys' for our valet departure, we experienced so many glitches that it put a damper on our weekend. Staff were friendly but didn't deliver. A lovely property and great location but poor customer service.
August 19, 2013
Rated 3 out of 5 by Kirafalk Turnover?
We have stayed here many times, however, this time there seemed to by several "new" staff. From check-in to bellman to maintenance we consistently heard "I am just new here". In many cases they were unable to help as they did not know how? We felt bad that the new employees were put on the floor without adequate training.
October 28, 2013
Rated 5 out of 5 by Jenn28 Treated like royalty
The hotel staff made a big difference to our stay and our event. I could not believe how friendly the staff was. This included valet, check in, banquet, AV, housekeeping, sales, greeters, you name it! Not to mention the meeting rooms were perfect for my event. I will be back, and have recommended the Sheraton to all my coworkers.
April 22, 2013
Rated 5 out of 5 by Traveldeedee Incredible club lounge!
Excellent SPG benefits, Club lounge is lovely (patio in the summer is EPIC actually), great food but what puts this property over the edge... incredible staff. Warm, professional, remember your name, truly treat you like a guest visiting their home. Very surprising to achieve this at such a large property. Consistently Impresses!
November 7, 2012
Rated 5 out of 5 by riene Went the extra mile!
I stayed one night ( to accommodate doctor's appointments) with our son who had a workplace accident and was confined to his room. Ashley from guest services sent him a wonderful platter - really brought a smile!! It was unexpected, thoughtful and greatly appreciated. The room and facilities are wonderful too! Love staying here!
January 17, 2013
Rated 5 out of 5 by KEWhite Very clean, but somewhat dated
The hotel had great rooms and meeting facilities, but I found the decor to be somewhat dated. If in Calgary again, I wouldn't hesitate to stay at the Sheraton Suites Calgary Eau Claire, but if you are looking for a hip, trendy hotel, this is not the place for you. The staff were great - very friendly, efficient and helpful.
May 9, 2013
Rated 2 out of 5 by Paul1010 Just OK service
Room wasn't ready. Told I would be called when ready and luggage placed into room. Finally checked back at 5:30: room ready but no call and luggage not in room.
Toilet paper holder was loose and fell apart the first time I used it. Called to have fixed, which it was when I returned from dinner, but no toilet paper on it.
August 20, 2012
Rated 3 out of 5 by Traveler2108 Service
I booked in here for my honeymoon. I was not offered free valet parking. On top of that when I received my bill, there was a $40 charge for a cell phone charger that I never received. I have called for over a week and left messages but have yet to have it resolved. I thiink this is very poor customer service.
October 9, 2012
Rated 5 out of 5 by Jeri1 Jerald
From the time I arrived at the hotel until I checked out, I was impressed with the staff and service. When I first arrived I was met by the Valet attendant who informed me about the services of the hotel and made me feel very welcome and assured security of vehicle. The room and the food were excellent.
October 17, 2012
Rated 3 out of 5 by KeithG Business services
Two areas for improvement. 1 - stop charing for in-room wifi. These days that is like charging for cable tv. And if you are going to charge $15 a day, make it for all devices. $15 a day per device does not mesh with how people work these days. 2 - the desk needs a better / higher chair for working.
October 15, 2012
Rated 5 out of 5 by bilalhouri A great choice!
This was our second time at this hotel. We stayed there during the Christmas period and we really enjoyed it.
The hotel is located in downtown Calgary, which was our preference.
I highly recommend eating/drinking at Fionn MacCool's
December 26, 2013
Rated 3 out of 5 by WhyDoYouNeedaNickname Valet Only Parking
Calgary has amongst the highest parking costs in the country, but fear not - your only Sheraton Eau Claire option to park rationally is by Valet, and lucky that at $38 plus taxes per night, you get the bonus of not paying anything more than what you will be forced to pay for street parking.
February 23, 2013
Rated 4 out of 5 by JcJ2013 Excellent staff service
We recently stayed at the Sheraton for our wedding night. The staff was helpful and welcoming. They even went as far as sending up a bottle of champagne for us when they noticed our arrival back at the hotel after the ceremony.
They truly helped make the day as special as it was.
February 25, 2013
Rated 4 out of 5 by CanadianTraveller13 Sheraton Eau Claire Calgary Downtown
This is a very nice hotel in a great location, staff is friendly and the rooms are very nice and very clean. Well equipped fitness center and pool.
I am greatly disappointed that there is an additional fee for Internet access, which in today's world is a basic amenity.
July 30, 2013