Rated 5 out of 5 by Elcie This hotel provides friendly services
I have always received very friendly services from the minute I step into the hotel.
June 27, 2014
Rated 5 out of 5 by sandman59 Great Hotel
Comfortable, friendly, free internet, coffee, nice fiteness center and good restaurant/pub
June 26, 2014
Rated 4 out of 5 by George31 Pleasant break
Stayed for four nights for a conference. Hotel is very clean and comfortable. Staff were excellent. Enjoyed both lounges. Would defenitely stay again.
June 23, 2014
Rated 3 out of 5 by Calgary56 Check in run around
My previous stay at Sheraton Eau Clair had been wonderful. Club Lounge was awesome. The best part of the stay was the advice about parking from staff when I checked in. This time, it was the complete opposite. I asked about the special deal with parking and was told I had to do that on-line. However, the on-line reservation pages were confusing and did not include the information I needed.
When I complained at the end of my stay, I was told that I should have said something when I checked in. Really?
December 2, 2013
Rated 5 out of 5 by Jana14 Total Comfort Away from Home
This hotel far exceeded my expectations. The staff was very responsive and extremely courteous. I really enjoyed my stay.
June 23, 2014
Rated 5 out of 5 by foodguru Staff is fantastic
The staff for our event Canada Food west show were amazing. I would like to acknowledge one in particular, her name was Tanya and worked in getting the exhibitors the things we needed. Very amazing worker
June 18, 2014
Rated 4 out of 5 by Overdraft Say hello when you arrive
After a long drive, my wife son and I were disappointed that there was not even a friendly "hello" by not one but THREE door staff when entering the hotel on Sunday night. Might have been our tattered look but for goodness sake, it's a hotel! Weird thing was, it was almost surreal with all the gloomy faces walking around there...must have been because they were working on the long weekend. On the plus side, the facility was nicely updated - room excellent and staff in the restaurant very pleasant.
August 6, 2013
Rated 5 out of 5 by OGTraveler First Time Stay
Enjoyed my time at the hotel. Great stay for a business trip in Calgary.
June 24, 2014
Rated 5 out of 5 by Socalcanuck Wonderful staff
Great greeting every time I arrive. I'm remembered from previous visits and acknowledged when I return.
June 20, 2014
Rated 4 out of 5 by Alan08 Good hotel
Not much support from staff
June 22, 2014
Rated 5 out of 5 by Jay070 Above and beyond
Had a great 2 night stay over the long weekend. Service was great, staff very friendly and room service was prompt and hot. At check in, staff over heard that it was our twin boys birthday, gave them stickers and made them very happy. We went out for dinner and upon returning to our room, there were gift bags and balloons for our boys. Very unexpected and appreciated!
May 19, 2014
Rated 4 out of 5 by Nathan Suites and gym are small
Good location across from a YMCA (as the gym is quite small), a movie theatre, mall and a few decent restaurants. A few blocks to the heart of downtown, but short blocks. Connected to the +15 pathway so you can get places indoors until midnight.
If you are platinum, the club lounge isn't great. Didn't find the staff helpful and the eggs have been in a chafing dish for an hour and rock hard at all times.
The hotel is quieter than the Westin two blocks away, which is a mad house.
February 21, 2013
Rated 3 out of 5 by Nelson33 internet is bad and expensive
Overall, I would rate this hotel as good and comfortable, but quite expensive. The main problem is with the internet. For the five days that I was there, it was bad. When checking out, the two guys before me complained about it, as I did. The check- out lady could not have cared less. I understand charging the market rate for a nice hotel. But if you are going to pile a $16/night additional charge on top of that for internet, you should feel obligated to make it work.
August 20, 2012
Rated 4 out of 5 by CFplunder Great location
My only concern was the valet parking on check in the yellow cabs had plugged the entrance so we had to drive a block away and walk back, the second night was the same only we found street parking closer and were not loaded with lugage
June 2, 2014
Rated 4 out of 5 by Ruthie Perfect location; great service
Not having stayed previously in Hong Kong in a hotel, we were prepared for a small sized room. We booked two rooms for the 4 of us. Our kids had a standard sized room and we were upgraded to a suite right beside it. We were pleasantly surprised that even the standard room was "North American sized". Both rooms were spacious and updated in style. The staff in the Club Lounge and in the restaurant where we enjoyed a daily breakfast buffet were very personable, knowing our names and very attentive to our needs. A couple of the Club Lounge staff even knew what my drink of choice would be every evening when we went there for a quick snack and drink. The buffet every morning was a highlight that we spoke highly of to all of our friends. I highly recommend this hotel if you are used to a more spacious hotel room and have high expectations of service.
May 25, 2013
Rated 4 out of 5 by shopsl Location
Great location to spend the weekend in Calgary
June 8, 2014
Rated 4 out of 5 by ourfamily This hotel was a comfortable stay
We enjoyed our stay and will be back again. The only complaint was the 45 minutes it took valet to get our car when we were ready to leave.
June 2, 2014
Rated 5 out of 5 by CountryGal51 Excellent Hotel
We have stayed at the Sheraton Eau Claire on a few occasions and each visit is better than the last. The rooms are impeccably clean and well appointed and the beds are extremely comfortable. The staff are wonderful - very polite, helpful and accommodating. This hotel is very close to Prince's Island Park which is a great place to go for a stroll along the river. We will be back the next time our lives bring us back to Calgary.
November 10, 2013
Rated 4 out of 5 by Golou2014 Pet Friendly Hotel
Everything was excellent until the morning came and one or two small dogs were barking in the room non-stop. It appeared to me that the owners had left the room and went for breakfast given the constant barking and no voices heard to quieten the dogs down. I am told that owners are supposed to sign waivers to not leave pets alone in the room but this did nothing to resolve my situation and the clerk simply said "sorry".
January 12, 2014
Rated 5 out of 5 by Dave219 Personalized maid service
Always a great experience at the Sheraton Eau Claire in Calgary. This visit was made particularly nice as the maid was keen to recognize my needs providing those little extras based on what she saw of how I was using both the room and the things in the room. Nice touch!!
May 15, 2014
Rated 5 out of 5 by Meredith08 This Hotel is in a great location!
Really enjoyed our stay, staff are always helpful, room is comfortable and we really like the suite, our teenager can sleep in and my husband and myself can have coffee and visit in the morning. The change room at pool could use a bigger basket for the towels it was overflowing frequently. Valet parking was prompt and we enjoyed walking in the park. Been coming to this hotel for many years and will continue to do so.
January 15, 2014
Rated 2 out of 5 Did not have a room for me
When I arrived at 10 pm on Wednesday for business meetings, there was not a room for a reservation I made several weeks before. I had booked 3 dates with customer meeting on all of the dates. I do not understand how you can boot someone with several other days reserved. I am a young business professional who just started traveling and I am looking to build a good relationship. I am disappointed in this start.
September 16, 2013
Rated 5 out of 5 by MsDebbi Exceptional experience every time we stay
I stay with you several times each year so it is wonderful to be able to say in my own words how much I appreciate the service, quality, comfort and overall great experience I always have at your hotel. Whether for our annual conference or extended business stays, you exceed our expectations. Thank you for the attention to detail, delicious food and obvious pride that your whole team takes in all they do.
March 5, 2013
Rated 4 out of 5 by steinline Great but valet parking WAY to expensive...
lovely hotel, attentive and helpful staff....but, thirty-seven dollars per night for valet parking, which is the only parking available, is outrageous in Calgary. Even Vancouver isn't this expensive. In a town where there is little truly effective public transit (like from the airport), either include parking in the rate (heaven forbid), or charge $20, even $22, but with tax, it was 39.90? Seriously...
December 23, 2012
Rated 5 out of 5 by redasuka Easily the best hotel in Calgary
I've stayed in several hotels during the last trip to Calgary and this suite is obviously the best. From room to service, everything is excellent. The only exception would be the internet as I always got an error when logging in the network which said wrong NAT configuration. I didn't dig into this issue but used my cell data instead but this kind of problem should not happen in a hotel at this level.
March 9, 2013
Rated 5 out of 5 by Mario999 Stepped up
I arrived at the hotel about 12:30pm and there where no rooms available. I had calls to make so the the person at the front desk held my bag and gave me access to the Lounge. Around 2pm my room was available and they delivered my bag to the room.
May 1, 2014
Rated 4 out of 5 by kurt1958 Great Location, odd smell
Really liked location of hotel (close to park), restaurant selection, spacious room, nice staff and overall comfort. Only issue was there was an over powering smell in the room I was in, almost like burnt popcorn. Was only there for one night so did not complain, and the positives outweighed the odor issue enough that I will be willing to give the hotel a second shot in the future.
June 20, 2013
Rated 5 out of 5 by Dondo14 Consistent excellence
I stay here almost weekly and have been doing so for the last year. Its consistently excellent, and the newly refurbished rooms are great. Friendly, helpful staff, clean quiet rooms, a good location winter or summer, the Eau Claire is my first choice every time I come to Calgary - and I have tried the others.
April 4, 2014
Rated 5 out of 5 by BAYCLUB thoughtfulness
we were very touched when we entered our room and saw a puppy pillow and 2 bowls for our puppy. We had instantly wished we had brought him with us.
Thank you for that..
May 12, 2014
Rated 5 out of 5 by pipelinemike good for business
very good hotel for business....and helps efficency
May 23, 2014