Rated 4 out of 5 by mb1963 allergy
The last time I stayed at the hotel, we relized I had an allergy to the bed linen (perhaps the detergent used to clean). When I checked in this time, they were sure to ensure that my linen was changed to the non-allergy linen which was most appreciated.
April 21, 2014
Rated 5 out of 5 by Elcie Immaculate Condition
Even though the hotel is under renovation, one would not have heard any sound or noise telling people the condition the hotel is under.
April 18, 2014
Rated 4 out of 5 by Mike033 Very good property, can do more on the sustainability side
Very nice property, well situated and nice rooms.
Quite disappointed that there is no 'green choice' program and there is no electronic receipt capability as in other SPG properties.
I would encourage management to at least implement a green choice program.
April 17, 2014
Rated 4 out of 5 by Earl11 This hotel has very good features
Excellent staff, friendly staff, comfortable room
April 13, 2014
Rated 4 out of 5 by pmdonov Good room
Need to add an additional light to the bedroom and change up the breakfast menu in the lounge.
April 6, 2014
Rated 5 out of 5 by VancouverBear Best staff, bar none!
It's all about the people. This hotel has the best staff I've encountered anywhere, attentive without being overbearing, friendly.
April 4, 2014
Rated 5 out of 5 by Dondo14 Consistent excellence
I stay here almost weekly and have been doing so for the last year. Its consistently excellent, and the newly refurbished rooms are great. Friendly, helpful staff, clean quiet rooms, a good location winter or summer, the Eau Claire is my first choice every time I come to Calgary - and I have tried the others.
April 4, 2014
Rated 5 out of 5 by Jimtraveller Another great stay!
I really enjoyed the stay with my favourate hotel in Calgary.
The club lounge is always a wonderful place to visit and enjoy some good food and environment. Song, one of my favourite staff in the lounge, is always wonderful and professional. Song recognizes me right away and makes me feel right at home "away from home".
My suite was very nice and newly renovated. The bed is very comfortable and I had one of the best nights of sleep in a long time.
Only thing was missing was the welcome gift in the room for the Platinum guest.
Other than the last little flaw, it was wonderul and nearly perfect!
March 17, 2014
Rated 3 out of 5 by JimG1962 Beware of the remodel
Nice hotel, good location. Upset when the major construction / remodel work started shortly after 8am. I had room on 7th floor, sounded like a jack hammer doing work right above me. Beware if you get a room and you want to sleep in.
March 9, 2014
Rated 5 out of 5 by Meredith08 This Hotel is in a great location!
Really enjoyed our stay, staff are always helpful, room is comfortable and we really like the suite, our teenager can sleep in and my husband and myself can have coffee and visit in the morning. The change room at pool could use a bigger basket for the towels it was overflowing frequently. Valet parking was prompt and we enjoyed walking in the park. Been coming to this hotel for many years and will continue to do so.
January 15, 2014
Rated 4 out of 5 by Golou2014 Pet Friendly Hotel
Everything was excellent until the morning came and one or two small dogs were barking in the room non-stop. It appeared to me that the owners had left the room and went for breakfast given the constant barking and no voices heard to quieten the dogs down. I am told that owners are supposed to sign waivers to not leave pets alone in the room but this did nothing to resolve my situation and the clerk simply said "sorry".
January 12, 2014
Rated 5 out of 5 by traveller Best in Class!
Fantastic experience all around. Staff and facility are the very best in class. This is a strongly recommended place to stay.
January 8, 2014
Rated 2 out of 5 by SaraFamily Pull out bed unacceptable
We recently stayed at The Sheraton Eau Claire for a stay-cation. We have had family use this hotel before, as well as attended a wedding at the hotel. The pool and staff was fantastic. HOWEVER- when we set up the hide-a-bed in the room, it was NOT level- it was very slanted. We were told later there is a topper that they could put on to make it sleepable, but the main problem was that the pull out was broken and not level. We all piled into the King bed. So- besides our actual SLEEP the hotel was great. I would recommend this hotel- BUT I WOULD NOT RECOMMEND THE PULL OUT COUCH AS A VIABLE SLEEPING OPTION.
January 6, 2014
Rated 5 out of 5 by Natrugreentea Good choice!!
Specious! Nice swimming pool! Great services.
December 28, 2013
Rated 5 out of 5 by bilalhouri A great choice!
This was our second time at this hotel. We stayed there during the Christmas period and we really enjoyed it.
The hotel is located in downtown Calgary, which was our preference.
I highly recommend eating/drinking at Fionn MacCool's
December 26, 2013
Rated 5 out of 5 by Verified Reviewer An excellent place with outstanding service!
We had an amazing time in Calgary and we have the Sheraton to thank! This was our first family vacation with our 2 month old daughter and we didn't want to leave. The staff treated us so well and respectfully it made us feel so great. They went out of their way to ensure we always has what we needed.
They brought us up a crib for our little girl which was nice and clean and they made sure it was kept up with our room. They left extra bottles of water to make formula with and also left extra Starbucks coffee packages for us when they noticed we drank a lot if coffee.
The mini bar was well stalked and they had a variety of different food items and alcohol available. It was very expensive so we didn't indulge but it was nice to see that it was there if we wanted it.
We chose to valet our truck which was a great choice in this winter weather. They brought us out truck warmed up right at the front door. If we had lots of bags with us from shopping they would bring them in for us so we didn't have to try and balance those with our car seat, baby and diaper bag. They were sooo friendly and made a point to make sure they knew our plans as to have our truck ready for us at all times.
The hotel was beautifully decorated as it was Christmas which was so nice and enjoyable.
We had room service which was great, tasted good and was brought up promptly.
Thank you for such a great experience!!
December 23, 2013
Rated 4 out of 5 by BAYCLUB Room 1115
Over all we were satisfied with our stay. Upon entering our room, the sofa and lounge area are worn and tired looking. it is time to update the furniture with new coverings or replacement.
December 9, 2013
Rated 2 out of 5 by ERROR Billing issues
My hotel stay was OK. The pool was closed one of the days, which was dissappointing for my kids. The front desk made an error on my bill, which was a hastle to correct.
December 3, 2013
Rated 3 out of 5 by Calgary56 Check in run around
My previous stay at Sheraton Eau Clair had been wonderful. Club Lounge was awesome. The best part of the stay was the advice about parking from staff when I checked in. This time, it was the complete opposite. I asked about the special deal with parking and was told I had to do that on-line. However, the on-line reservation pages were confusing and did not include the information I needed.
When I complained at the end of my stay, I was told that I should have said something when I checked in. Really?
December 2, 2013
Rated 5 out of 5 by piggypig Excellent hotel
It is an excellent hotel with great service and perfect location!
December 2, 2013
Rated 4 out of 5 by LSU2013 Club Level was awesome
Club level amenities are great. Having access to this section of the hotel was time saving and relaxing. Really enjoyed the sushi. Thanks
November 26, 2013
Rated 5 out of 5 by PHCA Friendly and helpful
Great hotel to stay in. Awesome locations and great staff. Housekeeping staff were very friendly and accommodating as was the front desk staff. Only think needed is the carpets in the room to be washed or removed
November 24, 2013
Rated 4 out of 5 by SGsilver last stay
This hotel is just a great place to call home away from home. The staff here is great and make you welcome each time you arrive before you exit your cab. I would recommend this hotel to anyone including my family.
November 20, 2013
Rated 5 out of 5 by CountryGal51 Excellent Hotel
We have stayed at the Sheraton Eau Claire on a few occasions and each visit is better than the last. The rooms are impeccably clean and well appointed and the beds are extremely comfortable. The staff are wonderful - very polite, helpful and accommodating. This hotel is very close to Prince's Island Park which is a great place to go for a stroll along the river. We will be back the next time our lives bring us back to Calgary.
November 10, 2013
Rated 5 out of 5 by Jimtraveller A great stay!
We stayed at this hotel for a family occasion.
The newly renovated club lounge was great. Evening snacks and breakfast were very nice.
We had a corner suite, which was comfortable and quiet from noises.
November 9, 2013
Rated 4 out of 5 by FamilyOfFour2013 Satisfied Customer
Nice Hotel. Nice pool and waterslide for families. Your stay becomes very pricey after paying for food, parking and internet. Staff was helpful mostly. Convinent that the Eaux Claire market is next door. Beds and linnens were luxurious and comfortable.
October 31, 2013
Rated 5 out of 5 by WW123 Great service and ammenities but incorrect room charge
This is an excellent hotel with outstanding staff, in fact some of the best staff I've seen at an hotel. My bill was incorrect on this stay and the front desk was unable to rectify as I was checking out. Will see if the bill is subsequently corrected.
October 30, 2013
Rated 3 out of 5 by Kirafalk Turnover?
We have stayed here many times, however, this time there seemed to by several "new" staff. From check-in to bellman to maintenance we consistently heard "I am just new here". In many cases they were unable to help as they did not know how? We felt bad that the new employees were put on the floor without adequate training.
October 28, 2013
Rated 5 out of 5 by TerryWinnipeg Great Clean Hotel.
I have stayed at many Sheratons across the country, this one by far had the most up to date rooms, the bathroom was impeccable, Shower, tiles everything was perfect. Just wish they would get some better coffee choices in the rooms. (Tim's).
October 21, 2013
Rated 5 out of 5 by CherylRiding Great Service
From check-in to check-out the staff were fantastic and great to deal with. The accommodations were wonderful and all in all it was a wonderful experience.
October 8, 2013