Rated 5 out of 5 by Roface Excellent service, accommodations and location. Can I move here?
Upon evacuating Fort McMurray, due to the forest fires, I arrived at Sheraton Suites after a 14-hr drive from Fort McMurray. I was treated very well upon my arrival. The staff went above and beyond to make sure I was comfortable and relaxed.
I suffered an allergy attack during my stay (had almonds that were purchased from an outside store .... must have had a high MSG content .... MSG is horrible!!) - Sheraton staff were on top of their game. They got me the medical attention I needed, swiftly. Thank you!
In-room dining is exquisite. Love the tomato soup! Prices are on the steeper side, but that is to be expected from an establishment of this calibre.
Location - right across the cobbled streets from Eau Claire Market and a few feet away from the beautiful island.
Excellent service, excellent suites, excellent location. This place goes down in the books for me.
May 13, 2016
Rated 1 out of 5 by Tanner1235 This hotel needs work due to there door issues and how they handled it
Unsatisfactory, malfunctioning doors
March 21, 2016
Rated 2 out of 5 by Dandra Customer service needs work
I have stayed at the Sheraton numerous times. Last year I had to cancel a reservation and although I was assured at the front desk that they would confirm the charge wouldn't be applied through Expedia, it was. I called numerous times, no one helped me receive my refund. I stayed there again this week, had 2 valet charges applied to my Visa even though I flew into town and took a cab from airport. I called this morning to complain, front desk said they would call me back. No one called me back, and now the hotel is not answering its main line. I won't be staying at the Sheraton in Calgary again, nor telling my business associates or employees to stay there.
February 12, 2016
Rated 1 out of 5 by Romeo2012 The pool is only for kids
I was disappointed, the pool depth was up to my knees, it is only for kids, the food at the lounge was a joke. The king room was basically the bed , too small you feel squeezed. I was expecting more. I am thankful though for the 1 strawberry rapped with chocolate for my birthday. I probably won't stay there again.
February 10, 2016
Rated 5 out of 5 by Dondo14 Favourite Calgary Hotel
For two and a half years this has been my favourite hotel in Calgary. I travel weekly, and the staff and rooms here are excellent. Its a bit out of the way for me, but I keep coming back for the suites, people and service.
December 9, 2015
Rated 5 out of 5 by Marmac5320 Hotel very responsive to my needs
At my recent stay I had some medical issues which required a quick response. The hotel staff dealt with everything quickly and professionally! Upon my return from the hospital there was a fruit plate and bottled water waiting.
To all those involved that day I am incredibly thankful.
Such a classy team!!!
December 7, 2015
Rated 5 out of 5 by JoeM74 Family time
Room layouts here with separate living and sleeping areas are great for business, or putting little ones to sleep while you close the doors and relax in the next room.
November 9, 2015
Rated 5 out of 5 by Kristi0629 Great location in the heart of downtown Calgary.
Check-in was easy and my room was clean and comfortable. The staff was polite and helpful. My only complaint is the lack of free internet access in the room.
September 22, 2015