Rated 4 out of 5 by Jimtraveller Another great stay!
This is one of the hotels thay I stay in Calkgary.
The staff at front desk and club lounge are always professional, welcoming and courteous. They remember me by my name when I step into the hotel.
I got corner suite upgrade for this stay, which was a wonderful way to unwind at a very nice hotel.
One thing continues to indicate that the hotel is losing its very fine touch: for example, the welcoming gift is now reduced to a blue plastic bottle water, and the personalized stationary is complenete gone.
May 7, 2012
Rated 5 out of 5 by Sharkster In & Out
I had a quick overnight stay - arrived late and checked out early. It is always a pleasure staying at the Sheraton Eau Claire in Calgary. The service is always great when I arrive, staff is friendly, and my sleep is excellent!
Valent parking is tight for people and taxis - a better logistics plan would be helpful.
September 20, 2014
Rated 5 out of 5 by Katie05 Great business hotel
Loved my room and the club room
September 21, 2014
Rated 4 out of 5 by Jimtraveller Great hotel
Stayed with this hotel for more than 20 times by this stay (Nov 18, 2011).
The front desk and club lounge staff are always great and welcoming.
However, the welcoming gifts are getting smaller and smaller and less valuable. You may as well not include any welcoming gift for your plat guests at all.
May 5, 2012
Rated 5 out of 5 by Elcie Good Memory
As I left the Sheraton Eau Claire in May this year for the last trip, I didn't think of much and didn't realized it was the "last" trip for an extended period of more than 3 months after staying there on almost a weekly basis. In about mid July, I was so shocked to have received a card from the staff who knew and served me. After a 3 months break and upon arrival this trip, I received another surprise - I was put into the Presidential Suite to celebrate my birthday.
Just imagine all the little things they kept in the file and they actually put them in action.
September 12, 2014
Rated 5 out of 5 by SamI1973 Excellent Service
Beautiful Clean hotel, Trevor at the front desk is amazing, my kids think he is amazing, gave them coloring sheets for the long trip home...
Cant wait to go back!
September 12, 2014
Rated 2 out of 5 by FamofSix Uncomfortable stay
I booked this hotel for my family of six (all kids 5 and under). It was difficult to find any parking. We finally had to give up and pay extra for valet as we were only offered street parking blocks away and two full Impark lots. When we arrived in our room, our shower didn't work and all I got was a sorry and I'll let our engineer know. The pull-out bed was terrible; I might have been more comfortable sleeping on the floor as I could feel every spring in my back. I would have hoped for some comfort staying in such a pricey hotel. Didn't get my money's worth and none of the issues were properly dealt with by the hotel staff.
August 24, 2014
Rated 5 out of 5 by Jimtraveller Another great stay!
I really enjoyed the stay with my favourate hotel in Calgary.
The club lounge is always a wonderful place to visit and enjoy some good food and environment. Song, one of my favourite staff in the lounge, is always wonderful and professional. Song recognizes me right away and makes me feel right at home "away from home".
My suite was very nice and newly renovated. The bed is very comfortable and I had one of the best nights of sleep in a long time.
Only thing was missing was the welcome gift in the room for the Platinum guest.
Other than the last little flaw, it was wonderul and nearly perfect!
March 17, 2014