Rated 4 out of 5 by BAYCLUB Room 1115
Over all we were satisfied with our stay. Upon entering our room, the sofa and lounge area are worn and tired looking. it is time to update the furniture with new coverings or replacement.
December 9, 2013
Rated 4 out of 5 by Jimmy Another great stay!
This is one of the hotels thay I stay in Calkgary.
The staff at front desk and club lounge are always professional, welcoming and courteous. They remember me by my name when I step into the hotel.
I got corner suite upgrade for this stay, which was a wonderful way to unwind at a very nice hotel.
One thing continues to indicate that the hotel is losing its very fine touch: for example, the welcoming gift is now reduced to a blue plastic bottle water, and the personalized stationary is complenete gone.
May 7, 2012
Rated 3 out of 5 by Calgary56 Check in run around
My previous stay at Sheraton Eau Clair had been wonderful. Club Lounge was awesome. The best part of the stay was the advice about parking from staff when I checked in. This time, it was the complete opposite. I asked about the special deal with parking and was told I had to do that on-line. However, the on-line reservation pages were confusing and did not include the information I needed.
When I complained at the end of my stay, I was told that I should have said something when I checked in. Really?
December 2, 2013
Rated 4 out of 5 by Jimmy Great hotel
Stayed with this hotel for more than 20 times by this stay (Nov 18, 2011).
The front desk and club lounge staff are always great and welcoming.
However, the welcoming gifts are getting smaller and smaller and less valuable. You may as well not include any welcoming gift for your plat guests at all.
May 5, 2012
Rated 2 out of 5 by ERROR Billing issues
My hotel stay was OK. The pool was closed one of the days, which was dissappointing for my kids. The front desk made an error on my bill, which was a hastle to correct.
December 3, 2013
Rated 5 out of 5 by piggypig Excellent hotel
It is an excellent hotel with great service and perfect location!
December 2, 2013
Rated 5 out of 5 by Jimmy A great stay!
We stayed at this hotel for a family occasion.
The newly renovated club lounge was great. Evening snacks and breakfast were very nice.
We had a corner suite, which was comfortable and quiet from noises.
November 9, 2013
Rated 4 out of 5 by LSU2013 Club Level was awesome
Club level amenities are great. Having access to this section of the hotel was time saving and relaxing. Really enjoyed the sushi. Thanks
November 26, 2013