Rated 5 out of 5 by Jenny43 Amazing service
On the day of our departure, the parking garage door malfunctioned and many patrons were in the lobby waiting for cars. Staff made regular contact with us and hand delivered coffee. I will definitely stay here again. Rooms were beautifully decorated, beds plush and staff very attentive and genuine. Thanks for a wonderful stay!
April 5, 2015
Rated 1 out of 5 by CalgaryResident11 Very unpleasant customer service! STRONGLY NOT RECOMMENDING for anyone.
The person at the counter who managed our reservation was extremely unhelpful in every respect!!
We walked into the hotel only to find out that our reservation which I had prepaid in advance was cancelled.
After that, and a lot of argument, the person at the reception was barely accomodating, and gave me a below standard room!
I will not be staying there again due to the extremely poor way of how my situation was handled.
The people at the counter of this hotel need a 101 course on customer service! If there is an issue with a reservation that is not a fault of the customer, don't through it on the customer and make it his/her problem!
March 30, 2015
Rated 5 out of 5 by AFitzangel88 Fantastic hotel with an amazing pool!
I am so delighted to write a note of appreciation for the outstanding service we received at the Sheraton Eau Claire on Saturday, Feb 14. It was such a pleasure to see great employees at work. I would like to send an applause to Trevor (front desk) who was so pleasant, knowledgeable and professional. Kudos on this outstanding service! Clearly the word has spread!
Congratulations Sheraton Eau Claire on exceeding our expectations during our stay. Thank you and see you again!
February 17, 2015
Rated 5 out of 5 by Nikita101 Great Hotel
This is simply the best hotel in Calgary. Everyone I have recommended this hotel to has now made it their choice hotel in Calgary.
February 12, 2015
Rated 4 out of 5 by Gramma7 Had a wonderful trip !
Great hotel in great location ! Room was lovely and clean. Breakfast however was tasty , very ordinary, but very expensive. Would not bother going that route again. Would definitely stay at hotel though.
January 27, 2015
Rated 4 out of 5 by Cy22014 Good value
Nice suite that allowed me to work outside of bedroom, lots of light
November 30, 2014
Rated 4 out of 5 by Kman65 Very Comfortable
Very nice hotel. Staff is attentive and courteous. All the amenities and although it's downtown it doesn't feel like it. The bed is like a large cloud. Comfy and welcoming when your head hits the pillow. Great place to stay.
November 24, 2014
Rated 2 out of 5 by Jaxon25 Not up to the standards I expected
Expected a bit more for the money spent. Got an email telling me check in was at 3 oclock after a 3 hour drive from Edmonton we arrived a 4 and was told we would have to wait until 5 for a room. When asked why we were told they were still cleaning the room. Then when we finally got to the room there was still hair in the shower and on the floor of the bathroom. Odd giving the fact that we had to wait 2 hours more then we were told because of cleaning. Pretty disappointed overall.
November 17, 2014