Rated 5 out of 5 by Dondo14 Favourite Calgary Hotel
For two and a half years this has been my favourite hotel in Calgary. I travel weekly, and the staff and rooms here are excellent. Its a bit out of the way for me, but I keep coming back for the suites, people and service.
December 9, 2015
Rated 5 out of 5 by Marmac5320 Hotel very responsive to my needs
At my recent stay I had some medical issues which required a quick response. The hotel staff dealt with everything quickly and professionally! Upon my return from the hospital there was a fruit plate and bottled water waiting.
To all those involved that day I am incredibly thankful.
Such a classy team!!!
December 7, 2015
Rated 5 out of 5 by JoeM74 Family time
Room layouts here with separate living and sleeping areas are great for business, or putting little ones to sleep while you close the doors and relax in the next room.
November 9, 2015
Rated 5 out of 5 by Kristi0629 Great location in the heart of downtown Calgary.
Check-in was easy and my room was clean and comfortable. The staff was polite and helpful. My only complaint is the lack of free internet access in the room.
September 22, 2015
Rated 3 out of 5 by LNG997 Costumer Service Telephone, Laundry
Costumer Service room calls, very difficult, several beeps before anyone answer for the three times I tried to use it. On one of the times I had to use it, it was never answered, I tried two times! I was trying to ask for my clothes sent for laundry the earlier day at 11pm. It was already 6pm next day, and that was the deadline to send it back to my room as informed in the paper check list for laundry.
So came down at front desk and asked where was the clothes. The answer was that they where delivered back usually between 6:30-7:30pm!!!
Finally when the clothes where delivered (I dont know what time as I had to leave for a dinner meeting with my used clothes!!), I found a lousy press on my shirts with horrible wrinkles!
The hotel is nice, restaurant and pub are good, room is comfortable, good location, but these two points informed earlier will make me never willing to stay there anymore!
July 2, 2015
Rated 4 out of 5 by pb2014 Don't come at Grad Time!
We stayed 3 nights here....the noise level on our floor was off the charts...some kind of grad going on!!??
The rooms are very comfortable. The parking cost is crazy expensive. It's best if you don't have a vehicle. The wi-fi was horribly unreliable and many times we were not able to access it at all. This was extremely frustrating and time consuming.
June 1, 2015
Rated 5 out of 5 by HeatherMcQ A long weekend visit
We travelled to Calgary for the long weekend to be with family, especially the Grandchildren! The location of this hotel was perfect for visiting, shopping, and enjoying Telus Spark. The staff was friendly and helpful, especially the front desk, housekeeping, and at breakfast in the Lounge. Our room was welcoming and comfortable, and super clean, with an awesome view of the city. We also enjoyed the pool with the kids. We look forward to our next visit to Calgary and will definitely stay here again!
May 21, 2015
Rated 5 out of 5 by Jenny43 Amazing service
On the day of our departure, the parking garage door malfunctioned and many patrons were in the lobby waiting for cars. Staff made regular contact with us and hand delivered coffee. I will definitely stay here again. Rooms were beautifully decorated, beds plush and staff very attentive and genuine. Thanks for a wonderful stay!
April 5, 2015