Rated 4 out of 5 by Dispossesed August get away
I recently stayed sat your hotel. I came during a time when you were having what I can only suspect was a much needed facelift at your entrance. I would have rated the hotel excellent based on the staff. There were only two disconcerting things about my stay. #1 a room that runs 200+ a night probably should have a refrigerator in it. #2 I was under the impression that having ponied up the extra bucks for a club stay, I would be entitiled to free long term parking at the hotel. My bad if I misinterpreted this and since I now know that this is true I won't spend the extra money to upgrade the stay in the future.
August 12, 2012
Rated 2 out of 5 by Redline Needs improvement!
1st off the hotel temperature is freezing! Being from WI we are used to the cold-but this was ridiculous! The rooms are dimly lit, could hardly see into my suitcase except in bathroom. The magnifying mirror in the bathroom was hanging by the screws barely on the wall. The swimming pool also was freezing & the jacuzzi was boarded up & non-operational! Also, there was a very strong air-freshener scent throughout the whole building that got nauseating after while. I guess I was expecting too much! Very disappointed in my first-time stay at a Sheraton-thought they were a cut-above "other" hotels, & found they were almost worse than a lot of others. Doubt if we will stay in another one.....
June 18, 2013
Rated 5 out of 5 by NDE1 My Stay
Nice quite place with a great inside view
December 17, 2013
Rated 3 out of 5 by RonM Nice but a few glitches
While this is a beautiful and clean property, my two gripes knocked my rating down to 3 stars and would have been 5 stars. My gripes are that there was no bottled water in my room (usually two bottles on the house for SPG platinum members). So, I thought fine, I'll walk down to the club lounge and grab some water and a soda. Wrong, this club lounge is not "keyed" so there is no water or soda available off hours from the breakfast or evening social. I walked to the front desk and it took them well over 5 minutes to come up with a bottle of water so I left and went to bed (I got in at 11 PM). I'm sure I'd stay there again when in Charlotte but I wasn't happy with what happened on my first stay.
May 28, 2012
Rated 2 out of 5 by atdjr123 This hotel although convenient needs improvement
We arrived at the hotel and I wanted to inspect the room prior to booking it and the greeter appeared a little perturbed because of it. I explained that I would like to see what I'm paying for prior to booking. It's one thing to see it online and another in reality. She asked the concierge if he would show me the room. It was an average size room with a king bed. I noticed the wallpaper peeling and asked if there had been a leak and the Concierge replied there had not but that he would have maintenance look at it. I decided not to take the room. I was told that I could upgrade to the club level for an additional $30.00 but that the rooms were the same size only laid out differently. I was escorted downstairs and went to the front desk to inquire about an upgrade. The young lady at the desk searched for availabilities. Needless to say that there were none but that she would put me on the list for first availability for the following day.
I then asked if there were any suites available and told that there were only two suites but luckily one was available on the club floor for an additional $100.00. Of course I wanted to inspect the room and did so with Tiffany escorting me this time. I was extremely pleased with the size and cleanliness of the suite and decided to take the room.
After booking the room I had requested a luggage rack for our baggage. There was only one rack and one concierge and he was helping someone else. So, my wife and I ended up carrying all of our luggage and bags from our car to the elevator and up to the room ourselves. We also did so upon leaving. The room was very spacious and would prove to be more than adequate since we were in town for a wedding and family members would somehow be gravitating to our suite. The first night was somewhat peaceful and comfortable except for the bed creaking every time that I turned, the blowing of the A/C fan, rattling of the light fixture in the front hallway and the ever present fly overs of the planes at the airport. The second day which was the day of the wedding we had gotten up and went to the basement gym for a workout only to discover the nautilus machine broken so we made the best of what was available( treadmill, a bike and some dumb bells). After our workout we went out for brunch. We came back to the hotel, showered and decided to nap before the wedding only to be aroused by a very toxic odor coming into our suite. Apparently the hotel was undergoing some renovations and they were working in the adjacent room. I called the front desk to notify them of the situation and they said they would send someone up. We waited for awhile only to have no one show up and in the meantime my wife was getting a severe headache from the fumes. I called back to the front desk and asked if the other suite was available and it was not. They offered to move us to another room and bill us for the one night in this suite. I was a little disappointed so we decided to stay in the suite, open the windows and let it air out. We would get dressed and attend the wedding/reception hoping that the odor would be gone by the the time we returned. Thankfully it was!!!! Just to be fair, the hotel did send someone upstairs to close the door in the adjacent room and I'm guessing they sprayed some type of neutralizing solution for the odors. My daughter did inform me that while I was in the bedroom that someone did come to the door with a spray bottle in hand.
Overall I would have to grade this hotel an A+ for housekeeping and a D+ for management. I grade the Suite a B+ because although it was quite accommodating it lacked the amenities that you would find in most suites such as a refrigerator, microwave and safe for valuables. Although we drove, our daughter and relatives flew and gave an A to the shuttle's service to and from the airport / hotel.
December 23, 2013
Rated 3 out of 5 by Cheryl29 Comfortable Room
I stayed two nights for a conference being held in the hotel. My room was comfortable and the bed was extremely comfortable (with plenty of pillows and high quality linen). However, my room overlooked the atrium and it was very noisy on both nights. Apparently, there were two big events going on, but that was small consolation for my lack of sleep. I think the rooms that face onto the atrium need some extra sound-proofing, or some other method has to be devised to limit the sound. I'd advise anyone booking the hotel to ask for a room that faces outwards from the atrium, not inwards.
October 31, 2012
Rated 2 out of 5 by Bigwood Disappointed
This was my second stay at this hotel the first one was amazing, but the second one was less than satisfactory the Hvac system made horriable noises all through the night and the TV in the room did not pick up many channels I gave the staff a chance to address the issues but every solutions was not acceptable
December 2, 2013
Rated 5 out of 5 by Buckeyemom Christmas Time
If you need to stay over great location and ease to multiple local places when time is short for special experiences.
December 5, 2013
Rated 2 out of 5 by caouro Room with a view?
Quite disappointed in my room at this hotel. I am not sure I got an upgrade on check-in (SPG gold member) as my room was on the second floor, with a beautiful inside view of the lobby??? My television did not work, however given I only checked in at 10 pm after traveling all day, I did not have the energy or patience to complain and potential change rooms.
This is not a reflection of the service I received or the staff, quite simply a very below average room.
November 8, 2013
Rated 1 out of 5 by pbiflyer Smelly room and uncomfortable beds on club level
Paid for an upgrade to the club level. Checked in late at night. Given a room on the top floor. Walked in and the room had a very strong odor. Seemed like it was mold/mildew smell.
Went to plug in my computer only to discover that the room had no power plugs. Called down to ask to switch rooms.
The new room had power, but the same bad odor. The person bringing the key said that the condensation from the AC sometimes causes the rugs to get wet. Um, yeah, that would be called mildew or mold, not very healthy.
After a bit of work, went to bed only to discover that the bed was rock hard. No sweet sleeper here. I sleep on an extra firm mattress, but this was beyond that. Despite their website, this was not a sweet sleeper mattress.
July 23, 2013
Rated 2 out of 5 by Josh720 This hotel has issues.
Overall very disappointed with our stay.
One of the main reasons we choose this hotel was for the indoor pool, which our children could use after an 8 hour car ride. You can imagine their disappointment when after we arrived and checked in, they changed into their bathing suits, and walked downstairs they were told by staff that the pool was closed for an event that evening. When I questioned the front desk why it was closed for an event not allowing guests to use it I was told they were not aware it was closed and it shouldn’t have been for the event. Shortly after I then received a call from the assistant manager who advised that the pool was not closed for the event but was closed because it was too hot and provided in detail the dangers of how bacteria could spread. We found this ironic since when we early felt the pool water it was cold and as they were obviously setting up food carts around the pool area. I was assured that the pool would be working late that night or the next morning. Later that evening the hotel hosted a party, which included several hundred people in the lobby and pool area making it difficult just walking through the ground floor. When I did leave the hotel and returned with a pizza I actually had people trying to grab the pizza from my hand as I walked through the lobby.
You can then imagine our surprise when we then decided to call it a night and turn down the blankets we noticed several pieces of small black hair on the sheets. It was evident they were not our hairs because no one in my family has black hair. Housekeeping did an excellent job though of changing out our sheets in a prompt manner. The next morning we discovered the pool was still not available for use and we were told this time that the chlorine level was too high. So overall I was not pleased with the one night stay at this hotel.
December 10, 2013
Rated 4 out of 5 by Litlle Staff great
The staff are always nice when I stay here. I was given an upgrade for being a SPG, however the room had a horrible musty smell. The environmental service staff gave me a spay to neutralize the smell. It helped for a little while. The It conditioner rattled and it was noisy.
My other concern was breakfast. I was charged 9.75 for two small boxes of cereal. I was very disappointed with the price
The staff here are always great and the facilities are clean. I stay here T least twice a year for business..
October 15, 2013
Rated 4 out of 5 by Jalbert Market Manager
Stay for Business and was a good meeting place due to being near the airport.
September 28, 2012
Rated 4 out of 5 by jimh23 Friendly staff
Stayed one night on the last leg of our trip. We had major issues getting our rental car, so we wanted to return the car when we got to the hotel rather than go through more hassle in the morning before our flight. The front desk staff arranged for the shuttle to pick us up right at the offsite rental lot, which saved us much time. We called when we were ready and the driver picked us up shortly after we called. Chris was very friendly and we were back to the hotel in a few minutes. We had a nice stay and enjoyed the club lounge for drinks that night and a breakfast snack in the morning. The only issue we had was the room was very cold and we couldn't seem to get it to warm up. Finally, we gave up and just turned the air off and we were fine for the night.
September 10, 2013
Rated 3 out of 5 by Starwoodfan12 Embarrassed
I was in town with a company for a training so i super excited upon arriving. The overall hotel was beautiful. I did have one of the worst experiences with the staff. Upon arrival the women at the front desk who was AMAZING made me aware that i could go to the 8th floor for wine and food. As soon as i walked in the room ( i am african american) the women serving the food made me immediately aware that i was not welcomed in the room because it was only for the 7th and 8th floor member BEFORE she even got a chance to look at the key. then she said you had to have a purple key. I was disgusted because she made me feel unwelcome and the only thing i could think of was i was black and my kind probably isn't welcomed on that floor. i was furious i went back to the front desk to ask the lady why would you send me there knowing i wasn't welcomed. she was confused as me she couldn't understand why the lady would kick us out of the room and she also said they don't have any purple keys. i guess i was right i wasn't welcomed. But i have to say the women at the front desk was very helpful and nice she gave us complimentary wine at the restaurant for our troubles. this was my first time staying at a sheraton hotel even though it was beautiful i defiantly didnt feel welcomed there.
April 15, 2013
Rated 4 out of 5 by Footballer Problem-free stay for football fans
We stayed for one night while in town to attend a Panthers football game. This hotel is an easy 5 minute cab ride from the stadium. Hotel staff was helpful in arranging cab/shuttle service to the stadium. The room was clean and comfortable and met our needs for this occasion.
November 20, 2013
Rated 4 out of 5 by Renee Work Stay
The hotel is always clean and teh staff friendly. I did notice an exteremely strong bleach smell this stay. tells me things are very sanitized but the odor could be a deterent to some people.
My only complaint was dinner. I was under the weeather and as a vegetarian my only soup option was the tomato bisque. While this is one of my favorite soups, this rendition did not meet any sort of tolerance. It was canned chopped tomatoes mixed with an uncooked flour paste heavily done and over salted. The result, a psaty like substance with a red hue.
June 11, 2013
Rated 5 out of 5 by Craig21 Great stay
Good Morning- I would like to tell you how great of a staff you have at your airport hotel in Charlotte North Carolina, from the time I was picked up at the airport by a well dressed professional ! Gentleman I believe his name was Charles to the the check in with a Girl named Rosabell, and the bartender Jacio, and all the rest of you staff had smiles on there faces. They all seem as if the had been working together for years and sincerely enjoyed working there which made my stay even better. Thank you for the pleasure of staying at this hotel.
February 14, 2013
Rated 2 out of 5 by ctkgtr very noicy
I was put in a room next to housekeeping and heard the staff talking very loudly very often, including early in the morning. Also, throughout the evening, all night long, there was a loud clanging sound, I could not figure out what it might be but I got little sleep and I had a flight int he morning......would not recommend this hotel.
November 7, 2013
Rated 5 out of 5 by Wahoobill Wonderful staff
I had a very plesent stay at this hotel. The room service breakfast was the best I've ever had at any hotel!
November 21, 2013
Rated 4 out of 5 by mayoplan Great Hotel...Poor Restaurant
For the most part the stay was a good business trip. I was recognized as a SPG member right off the bat. My pet was welcomed, although I wasn't too crazy about being place in a smoking room, contrary to my reservation. However, I did appreciate the fact that there was no "pet fee".
The other downside to the stay was the lounge/restaurant. The "chefs inspiration" didn't make sense and the food wasn't very good and, of course, it was overpriced.
Overall,a good stay in a beautiful hotel, with the above exceptions
August 13, 2013
Rated 1 out of 5 by North5 Sheritan Charlotte, North Carolina, poor customer service
This Sheraton has not the first clue as to customer service. We checked in at midnight after traeling all day and everything was closed..we were not able to get any food , even the bar and room service was closed. The shuttle service which is excellent at all other Sheritans we had experienced made us wait for an hour and a half in very cold weather.. This hotel's only saving grace is that it is a beautiful building. I would never stay here again nor would I let any of my aquaintences go through this disagreeable experience.
December 9, 2011
Rated 3 out of 5 by MissesFlores Room rot
The Sheraton upon walking in is very attractive and the staff is unbelievable across the board, especially the woman who was working on graveyard shift at the registration desk. She was also there when I left and was truly a pleasure.
The room on the other hand:
- There was significant rot on the bathroom ceiling
- I had a dirty towel in the shower - it was folded like a clean towel , but was clearly NOT clean
- Was unable to get the temperature in the room below 75 - there was no AC feature, even though I set it to 68.
May 14, 2013
Rated 4 out of 5 by Krandolph Different night manager better stay!
Night manager was very helpful. She was very nice and respectful. Thank you Bobbie.
The lady in the restuarant, Patercia was wonderful. She is the main reason I come back to this hotel!!
January 29, 2012
Rated 3 out of 5 by Aldenp It is OK
The hotel is nice, but signage is not good. Trying to get into the hotel from the road is not easy. The staff is great and are very helpful; they go beyond what I expected. The room was OK, clean, nice, etc. but the hallway could use painting, as could the room.
November 3, 2013
Rated 3 out of 5 by Guest Comfortable and good location
The hotel is located for easy access to the airport and to downtown areas. The rooms are clean and comfortable and the check in staff was friendly. We tried to eat at the bar/get a drink right after checkin but there was only one person on staff and we sat for 15 minutes at the bar without being acknowledged. Finally decided to go somewhere else. Breakfast buffet is nice and the wait staff was very friendly and responsive but I expected a free continental breakfast service so was disappointed.
February 11, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Good, Reliable Airport hotel
The Sheraton Charlotte at the airport is a reliable hotel and is a good place to stay on layovers or before/after long flights.
The hotel is huge and usually has rooms available. The rooms are good - not great - because they are somewhat dark, don't have a lot of outlets near the bed or nightstand and because the bathrooms always smell like mildew. While the bathrooms are clean, the smell is always a little off-putting. The beds are comfy, which is great for an overnight. and the rooms are spacious.
I have never been upgraded as a Platinum member at this location. Since I've only been there for one-night short stays, it's not been a big deal, but something a platinum may want to consider on a longer stay.
I will stay at this hotel again because it's a good hotel, but it could use a little work.
December 14, 2012
Rated 5 out of 5 by Volleymom Great pool and workout room
The heated indoor/outdoor pool was a definite selling point ....great fun for the kids in cold weather and nice comfy lounge area where parents can comfortably hang out and supervise! Best of all it is not in some dark basement or out of the way location....it is right in the lobby area. Although it is out in the open, the sunk in design helps it to maintain privacy. The work out room is also fully equipped with gym quality machines. Also very easily accessible right off the pool area.
March 25, 2013
Rated 4 out of 5 by Joe2013 Great for Business Travelers!
The Sheraton Charlotte Airport is in a great location relative to the airport and is excellent for business travelers. I have been staying at the Sheraton every week for business for the past year, and between the personalized service at the front desk, the comfortable rooms, and a very friendly staff in the lounge, the hotel has been perfect for my needs. Although it holds only a Category 2 rating, I would rate the service and my experience on par with other SPG properties I've stayed with 4 or 5 ratings. The only downside to the hotel is that while the size of the gym is appropriate for the hotel, it should be cleaned more regularly.
In short, if you are looking for a friendly. clean, and comfortable place to spend your week while on the road, the Sheraton Charlotte Airport should be high on your list.
July 1, 2013
Rated 2 out of 5 by Gilliard37 Unpleasant Experience
During a recent visit 12/8/12, my experience during the stay was unexpected and unpleasant. First, I was given a handicap equipped room for which I had no need. Second, the front desk clerk was unprofessional and obviously incompetent. Next, the handicap room which I was given had water damage, mildew and due to the design the tub spilled water over the entire bathroom floor. I'm still waiting on a response from the property and Starwood regarding this matter.
Concerned SPG Member
December 12, 2012