Rated 5 out of 5 by sq69 Friendly professional staff
All of your staff members are very friendly. I would like to recognize Rena Crawford in the club lounge. She is very personable and attentive to your needs while she is working in the lounge. This week, I overheard her conversation with another guest in the lounge at breakfast. She remembered a comment the guest had made the night before and she engaged in a conversation with him during his breakfast. I also must recognize your front desk staff . Lupita Hall , Sabrina Mills and Saysi Morales do an excellent job. I really feel at home when I walk in the front door. They always ask me how my day was going. Many times they ask about my wife and where I am going next . They always thank me for being a Platinum member.
September 11, 2014
Rated 4 out of 5 by Taylor91011 Club Lounge Needs Improvement
Although extremely short, my stay was filled with several minor issues. For example, the club lounge had no breakfast and no water (two things I have grown accustomed to in my travels with SPG.)
Additionally, I was told I would receive a different room type than what I was placed in (there was an odd smell in this room too.) I reached out to the management who was quick to correct these problems.
August 30, 2014
Rated 5 out of 5 by Herzig Great Location
Even with the GPS the hotel was very convenient to the interstate.
September 9, 2014
Rated 5 out of 5 by sq69 Responsive staff
They have a great staff at this hotel. From the front desk to the lady in the club lounge, they all are very friendly and professional.
August 27, 2014
Rated 4 out of 5 by wncc staff was very cordial and helpful
i would recommend this hotel to everyone i know. my stay experience was very good.everyone was pleasant very helpful.
August 25, 2014
Rated 3 out of 5 by Jani9027 Club lounge not up to other Sheraton standards
The evening hors devours were not good. Only had veggie and cheese tray, stuffed mushrooms and cookies. Breakfast only had cereal, danish, and biscuit and gravy. There were no other alternatives if you didn't like what was there. I would rather go to another hotel for this reason.
August 24, 2014
Rated 5 out of 5 by JPinVA Pleasant surprise!
This was my first stay - very unassuming outside, but lovely and comfortable inside. Room quiet, bed and linens very comfortable, staff very helpful and friendly. Lobby and restaurant lovely for informal meetings. Nice menu, food good. Pool goes from outside to inside lobby, very unique. Water for beauty on the opposite end of lobby.
August 22, 2014
Rated 5 out of 5 by roadwarrior365 Great staff
My work involves traveling all over the US...the level of courtesy, attentiveness, and professionalism displayed by the staff at this hotel was outstanding! Great food as well.
August 23, 2014