Rated 3.9 out of 5 by 338
Rated 5 out of 5 by Phe28 Great hotel
Awesome staff and very friendly. Great place to stay.
October 18, 2016
Rated 5 out of 5 by ekal Charleston Evacuees to Charlotte during Hurricane Mathew
The hotel and staff have been amazing. Adapting to the needs of the customer. Lots of families with children are staying as evacuees. Have gone out of their way to accommodate - including planing kids activities. Southern Hospitality at its best! Highly recommend!
October 7, 2016
Rated 4 out of 5 by KennyT81 Great stay
I enjoyed my stay very much and would recommend to anyone else to stay here.
September 26, 2016
Rated 4 out of 5 by Mac427 Management unwilling to resolve billing issue
I stayed at this hotel with my father August 4-7. Overall our service was pretty good. I questioned my billing while i was checking out and it was not resolved. I called the hotel 3 different times to speak to the manager and never received a call back. I called Sheraton Customer Service and explained the problem . They said they would have someone call me back and they never did.
September 21, 2016
Rated 2 out of 5 by Brian10036 Room Condition Unsatisfactory
Friendly greeting, but room condition had multiple issues that I would deem unsatisfactory. 1. Headboard pad was significantly scratched and damaged (I have photo). 2. Return air vent was covered in rust (I have photo). These along with other minor details are not what I expect to a chain that I support with my loyalty.
August 18, 2016
Rated 5 out of 5 by KG35 Best Hotel in Charlotte, NC
We stayed at this Sheraton due to last minute changes. The hotel staff was so nice and helpful from the moment we walked in. Rooms were perfect for our stay. This hotel had the nicest staff I've ever encountered at a Sheraton hotel! The Sheraton Airtport Charlotte hotel will be our ONLY choice next time we visit the area!
July 17, 2016
Rated 5 out of 5 by HoshieConLover2015 wonderful Hotel stay
We had an awesome time staying at your hotel, our children loved the pool, restaurant, work out center and the event that we attended during our stay that the hotel sponsored. It was definitely a memorable weekend. We had such a great trip in 2015 that we definitely will be returning to the Westin in 2016 when the event returns once again.
Thank you for a relaxing worry free stay.
July 3, 2016
Rated 2 out of 5 by Disgruntled2012 Many problems with staff
First I've stayed here several times over the past 10 years and always seem to have a problem whether it's with trying to get a reciept to staff issues. This time will be my last stay at this property due to a few reasons ( 6/29-30 2016). First I check in after 10pm and around 11 when I'm in the bed sleeping my phone rings with the desk staff asking if everything in my room is ok...second at 8 am in the morning I have hotel housekeeping knocking and trying to walk in my room...again while I'm sleeping. Last lu when I checked in I was told breakfast was from 6am-10am in the club lounge when it was actually 6am until 9am and 6-10 in the restaurant downstairs but even though I'm a platinum member for the past 8 years if I want to eat downstairs I have to pay for it or forgot my reward points..very unacceptable when I could of ate for free upstairs if I was given the correct times. Ladies at the front desk didn't seem to care or offer me a free voucher for breakfast due to the mis information I was given at check in and basically told me to have a great day...well thank you and I will have a great day at a different hotel for now on since my loyalty and business at this SPG hotel is unappreciated...I don't recommend this hotel to frequent travelers as its not up to par with other SPG hotels elsewhere.
June 30, 2016