Rated 5 out of 5 by hamx Staff very good
Arrived in Charlotte late 1 am due to flight problems.Airport Transportation was great. FRONT DESK GOT ME TO MY ROOM QUICKLY.The beds were wonderful. Room exceeded expectations. I will return.
October 15, 2014
Rated 5 out of 5 by Grace14013 Only Stayed One Night, BUT
We only stayed one night but wish we had the time to stay longer. Hotel is beautiful, the room was beautiful and the beds slept wonderful..... guess my word for the hotel is WONDERFUL..... would recommen highly.
September 24, 2014
Rated 5 out of 5 by AnnBusinessTraveler Great Experience for Weekly Business Stays (2+ Years)
I have stayed at this hotel Monday-Thursday for the past 2+ years and cannot say enough about the staff at this hotel. The front desk staff is so attentive, genuine, and knowledgeable. The same goes for the lounge staff and housekeeping - they're wonderful. If you are a business traveler and your work location is outside of 'Uptown' itself, I would highly recommend staying here. The hotel just began renovations on the rooms so I'm sure they'll be even better when those are complete!
September 29, 2014
Rated 5 out of 5 by Mannymotor Sheraton's have the best bedding
Back, when the economy was better, I would come to Charlotte a few times a year for pleasure. I had stayed at a few hotels before discovering the Airport Sheraton. A very clean hotel where you have the opportunity to sleep in the most comfortable bedding in the industry. Whenever I am in Charlotte, I stay at the Airport Sheraton.
October 13, 2014
Rated 5 out of 5 by sq69 Another excellent Stay
Once again your entire staff did an outstanding job during my stay, It all begins when i walk in the front door of your hotel.
October 13, 2014
Rated 5 out of 5 by sq69 Friendly professional staff
All of your staff members are very friendly. I would like to recognize Rena Crawford in the club lounge. She is very personable and attentive to your needs while she is working in the lounge. This week, I overheard her conversation with another guest in the lounge at breakfast. She remembered a comment the guest had made the night before and she engaged in a conversation with him during his breakfast. I also must recognize your front desk staff . Lupita Hall , Sabrina Mills and Saysi Morales do an excellent job. I really feel at home when I walk in the front door. They always ask me how my day was going. Many times they ask about my wife and where I am going next . They always thank me for being a Platinum member.
September 11, 2014
Rated 4 out of 5 by Taylor91011 Club Lounge Needs Improvement
Although extremely short, my stay was filled with several minor issues. For example, the club lounge had no breakfast and no water (two things I have grown accustomed to in my travels with SPG.)
Additionally, I was told I would receive a different room type than what I was placed in (there was an odd smell in this room too.) I reached out to the management who was quick to correct these problems.
August 30, 2014
Rated 1 out of 5 by MJ21 Poor Service
When we arrived, all rooms which were available were blocked. The front desk had allowed 12 people to check in without putting it in the computer.
It took 70 minutes to check in our group.
There were 2 drunks in the lobby who were bothering the desk clerk. I asked her to be confidential about our room number and she announced it where all could hear.
She was on the phone for 20 minutes in the back trying to get someone to help her. In the meantime these 2 drunks were harassing her and us. This place needed a bouncer. There were also people hanging out in the parking lot who weren't guests at the hotel.
May 13, 2013