Rated 3.9 out of 5 by 229
Rated 5 out of 5 by mttd The Best Service and SPG Recognition Anywhere in the U.S.
I have stayed at over 50 Starwood properties around the world on every continent except the one down at the southern pole. While acknowledgedly I am a SPG Platinum 100+ member, no other property, not even a few St. Regis properties in Asia---where, if I were reading this I wouldn't be surprised to hear the following---offered the kind of personalized recognition and service that this particular hotel offered to my great delight.
Yes, the hotel's rooms are dated and definitely need some updating (particularly the popcorn ceilings and seemingly unstoppable climate control); however, the lobby, restaurant, and club lounge are all excellent and very nicely remodeled for a U.S.-based Sheraton hotel. Moreover---and most importantly of all---the service is unparalleled.
From check-in, to special requests (such as for an in-room refrigerator), to the restaurant, and the management, this hotel is run how all of them should be but aren't: with the kind of personalized, service-oriented, can-do attitude that too often I find lacking at this hotel's peers. I walked into my room to find a very nice handwritten card as well as a welcome amenity from Rosabell, the front office manager, even though I hadn't asked for one. She even greeted me and thanked me for my stay on the way out.
Well done and A+ to the hotel staff and team for turning an average property into an extraordinary experience!
Rated 5 out of 5 by olive2 Very nice hotel
You can always count on the beds being super.
Rated 5 out of 5 by MandM1 beautiful hotel
My husband and I stayed at the Sheraton in Charlotte Saturday 3/29/14 thru Monday 3/31/14. We had a pleasant stay. There is a lovely restaurant and bar with delicious food. It is very relaxing and laid back. I used the exercise room both mornings, it was nice and clean with good equipment and not very crowded. The lobby is beautiful with a nice sitting area with fireplace off to the side. We stayed on the 6th floor and the room was nice with a large, clean bathroom, comfy bed and pillows and a nice TV. I would say that they could use new carpeting in the rooms and halls. There is also a beautiful pool that goes from the inside and loops around outside. I will stay again next time I am in the area.
Rated 5 out of 5 by Rusty2 Great experience
Staff was friendly and room was comfortable.
Rated 5 out of 5 by ATabor123 Great for Business Travel
The hotel was clean and nice. The fitness center was roomy and the equipment worked well. The staff was helpful when we asked questions about the Charlotte area.
Rated 5 out of 5 by mcolon80 Great, convenient stay
Booked this hotel while in town for the Charlotte Speedway Half Marathon in Concord. Quick access from the airport and only 20 min drive to Concord, which is also the location of the huge Concord Mills Outlet Mall.
Hotel was very nice. Great staff. As a SPG member, was given access to the Club level which included free breakfast from 6-9am and evening snacks and libations from 630-830pm.
Would definitely recommend this hotel and stay again if I needed to be in the Charlotte area.
Rated 5 out of 5 by Frankiesmom Good hotel
My only criticism is lack of outlets next to the bed
Rated 5 out of 5 by jamenda Great Airport Hotel
Much more than expected from a Airport hotel! Great service and staff is very friendly!