Rated 3.4 out of 5 by 317
Rated 1 out of 5 by Fred15 terrible experience
This is the first time I get to a hotel after a long day of travel and I am told they cannot find me a room. What mad it worse is that while i am waiting at the front desk another customer walks up and checks in in 2 minutes. Once I got my room 50 minutes later, there was no shampoo in the bathroom and we called room service and they never showed up. We asked for a crib at check in and that never showed up either. This hotel is not Sheraton quality. We picked it due to proximity to the plaza , but next time we know better.
July 14, 2015
Rated 2 out of 5 by Mahala13 The hotel is very tired looking...needs remodeling of rooms
1. Room wasn't ready for 45 minutes (check in time is 3:00. That's what time we arrived.)
2. Housekeeping never cleaned our room while we were there.
3. Rooms are starting to look tacky.
4. Parking garage was full. Had to park else where.
June 29, 2015
Rated 4 out of 5 by Jone56 Shaky start
When we first got to room we were able to get into our room right away! Yay! BUT there were issues such as dirty glasses and no water bottles and a used puff pad in the shower. After we reported all of the issues everything was smooth sailing for the rest of our 3 night stay. We were given free appetizer coupons and starwood points as an apology. We were very well taken care of. We have stayed here numerous times and will stay here again.
April 22, 2015
Rated 5 out of 5 by Tracey50 Home away from home.
I can never thank the staff at the Sheraton Country Club Plaza Kansas City. The whole staff from housekeeping to the front desk and all three shifts were great. ( very professional) I cant remember all the people names. Laura Manager. Thank you for setting me up with a doctor for my ear infection. Rahn mantaince man. Dexter is club lounge, Tara bartender. The gentleman who is the Concierges pick great restaurants for me to take business guest to. I never had one hotel staff memeber that didn't go out of there way for me.
I stay in Hotel all over the world. I have stayed the past two years 300 nights on business. I have never felt more at home than Sheraton Country Club Plaza.
April 14, 2015
Rated 5 out of 5 by RMKC great location for KC
The Sheraton Suites is a great place to stay if you are looking to be at the Plaza in KC.
March 28, 2015
Rated 5 out of 5 by Dav50 Top shelf staff
We recently had a group of rooms for the weekend and this hotel is one of the best in Kansas City. We had reservation issues of our own doing and staff member, Terri, was the best. She was of the utmost help had our reservations lined out in no time. Hats off to Terri for the providing the best service I've seen at a hotel of this size.
March 19, 2015
Rated 5 out of 5 by kms55 Great Staff
Stayed only one day for business, staff was extremely helpful providing information about local area restaurants. Even provided me with a map and referral coupons.
March 13, 2015
Rated 5 out of 5 by IowaMomof1 Great Value
After numerous stays this place offers a great value for the location. For people looking to stay here... your $$$ and park across the street. For hotel staff...please look at replacing and or adding in the light plates above the shower. Looking at exposed light bulbs while showering is very frightening and something I have expressed directly to this property at least twice before however still has not been fixed.
March 1, 2015