Rated 4 out of 5 by 1905 Turkey Club
I ordered 2 turkey club sandwiches via room service as I have done in the past with very pleasant results. This time the turkey was horrible. It was pressed turkey like you would find in the pre-prepared cold cut section in a super market. The was even a gel like substance around edges. I'm disappointed in my self that I didn't send both club sandwiches back. The meal was far below the Starwood standard.
August 3, 2013
Rated 2 out of 5 by TravellingFamilyMan Cleaning and amenities crew - not good
I rented the Suite on the weekend for family getaway. As a platinum member I expected better services. The cleaning crew did not refresh my sheets as requested. After two complaints to front desk and various requests, the call came to be addressed. but the dust and crumbs on my desk as well as unclean sheets were not refreshed as a basic need prior to checkin. Housekeeping is lazy here.
July 21, 2014
Rated 4 out of 5 by Ralph209 NO HOUSEHEEPING
wE ARRIVED ON tHURSDAY 6/6/13 AND CHECKED OUT ON 6/9/13. tHE WHOLE TIME WE STAYED AT YOUR HOTEL HOUSEKEEPING NEVER CLEANED OUR ROOM, GAVE US CLEAN TOWELS. oN sATURDAY MORNING i ASKED FOR CLEAN TOWELS FROM THE HOUSEKEEPING STAFF AND TOLD HER WE DID NOT GET OUR ROOMED CLEANED SHE SAID ok. i ALSO SPOKE TO ANOTHER STAFF MEMBER, SHE SAID SHE WOULD LET HER BOSS KNOW. i ALSO TOLD THE CHECKOUT DESK WHEN WE C
June 23, 2013
Rated 3 out of 5 by Navy1053 From making reservation to actual stay
Ability to determine what type of "discounts" are available difficult and in effect during a planned stay, not clearly identified for potential customers. Information on the shifting location of lunch and dinner service between 2 areas not well published in the rooms for customers.
Overall, we enjoyed our stay and will definitely consider using the Sheraton in Eatontown again, if the occasion arose.
September 28, 2012
Rated 2 out of 5 by Mstar17 This hotel not ideal
I'm a business woman who travels frequently. I arrived for check-in at night and there was no valet and very poor lighting in the parking lot - didn't feel safe.
Staff either never said anything when I came and left or no one was at the front desk. Housekeeping was atrocious: several used glasses left in the hall across from my room for 2 days. Hallways hot & elevator took forever. Won't go back.
August 3, 2012
Rated 1 out of 5 by Kelly0224 Worse experience i have had with spg hotel
I am a platinum member and own a spg vacation home. The front dest people the day of check in were rude arrogant and she not work for spg. Not onmy were they gonna charge me over $200 for the room when my confirm said $92, they would not upgrade me. The worse part is that I asked for a manager and she kept me waiting for 20 minutes. I will be complaining to platinum services on Monday. Horrific!
December 22, 2013
Rated 2 out of 5 Very disappointed
I have been going to this hotel for about 15 years. Upon entering my room, I noticed stains on the carpet and chairs. Dust in all corners of room and when I dropped a clothing item I looked under the bed which was a disgusting mess. Upon opening the curtains I found the windows to be covered in dirt (outside).Chairs in restaurant food stained. This hotel needs to be re-done before I will return.
September 6, 2012
Rated 5 out of 5 by Cathy This hotel exceeded our expectations!
We needed a hotel for several family & friends because of a death in our family. Although we had attended functions here before, we had never stayed there. The rooms are spacious and spotless. The staff was so kind & helpful, left us a tray of cookies with a sympathy note. Continental breakfast was convenient and had everything you could want. Location was great close to everything we needed.
March 27, 2013
Rated 5 out of 5 by STBG This hotel exceeded my expectations.
The room was neat and clean with ample amount of space. Every staff member that we spoke with was kind & informative. The pool was perfect for my children, as they could swim from the indoor section to the outdoor section to practice their swim team strokes. The fitness center had plenty of equipment to suit the needs of a thorough workout. Easy to get to from the parkway with ample parking.
June 29, 2013
Rated 1 out of 5 by Vanessa0908 This hotel was not a place I would recommend to anyone who needs a hotel for their wedding
To start off the sales guy doesn't even remember working with you. I would call, email and leave messages and would get no response for weeks, than out of the blue he would call as if we were best friends. The day of checkin, my room was supposed to be ready at 2pm per contract and per a conversation from the day before. My room was not ready until after 4pm and I was late to my rehearsal.
September 23, 2012
Rated 5 out of 5 by Otsj Great Stay and Location
We had a great stay, from the club level, to the pool, the lounge, and the staff. We totally recommend this location, easy to find and enjoyable. The beds were comfortable, my kids loved the big bathroom and the TV. Staff was wonderfully nice, very friendly and karaoke on Friday night was a hoot. Our food was excellent. We couldn't have asked for anything better. PS Loved the gym variety.
December 31, 2012
Rated 5 out of 5 by family3535 Always a good time!
I have taken my family to this hotel every summer for a number of years. It is the perfect distance between the beach, boardwalk and activities for sunny days and the mall and movie theater for those rainy days. On rainy days, the indoor pool never disappoints the kids! We have grown to know many of the Hotel Staff and appreciate their hospitality.
August 25, 2014
Rated 3 out of 5 by RoadWarrior666 Seriously needs renovation/update - serviceable - great staff
I stay at this hotel often when in the area for business. it is one of the best choices in that locale. The staff is great and it has a good restaurant and bar on premises. the rooms are badly in need of an update. Beds and bathroom are clean and serviceable but the decor is tired and threadbare. The property overall does not meet the standard that i expect from a SPG property.
January 20, 2012
Rated 5 out of 5 by Franco53 Comfortable
Well equipped and nicely set up.
October 31, 2014
Rated 2 out of 5 by CAF1 Hotel needs updates and better attention to detail
The good: Housekeepers were very good; they replenished supplies and were thorough. The fitness center was modern, well stocked with equipment and modern workout methods and tips.The food at night was done well at the bar. The Bad: The room's bathroom smelled like mildew and the room like smoke;2.hot tub was once half filled with snot on the surface; alarm clock did not work;
July 29, 2012
Rated 3 out of 5 by MarTom1020 First time Gold experience-wrong room #!
At check in, was given key to room 542. Key did not work. Went down to lobby and got new key to room 542. Still did not work. Someone came up to open door and left. As we entered room, found it to be occupied by another guest, who was not in room at the time. Went back down to lobby. Then found out room # should have been 524! First time at Gold level status. Congratulations!
October 26, 2012
Rated 4 out of 5 by LSNY915 The hotel has great features
For a wedding or party. It has a nice garden and gazebo. The staff is very friendly and the catering fir our wedding was wonderful
October 22, 2014
Rated 4 out of 5 by SPurnell Comfortable and Convenient
I chose the Eatontown location because of its proximity to Long Branch Beach. I was only there for the night, but it was very comfortable. The staff was engaging and friendly. My only nusance is what I have with many hotel bathrooms -- lighting. For a woman to put on make-up, you need to bring your own (smile). A small thing, but important to me and I'm sure others as well.
July 29, 2013
Rated 2 out of 5 by classyperson room overall - needs repairs and cleaning
Room needs repairs to heat/cool as it was quite loud. Fan in bathroom did not work - kleenex holder in wall unit broken bath tub had mold which I address to the yound lady at the front desk. My husband said the pillows were dusty--room needs to be updated. . Lobby is beautiful as well as nice restaurant and bar. No FoxNews HD available in room except in bar we were told.
October 29, 2013
Rated 3 out of 5 by Hugs317 Just OK
I stayed in a king room with my husband and our 2 year old son. It was very difficult without a fridge. The shower would not stay on without the lever being held up for the first few minutes of the shower manually. And the door did not seem to shut right....
THe negative out of the way...the room was clean, the staff was VERY helpful, and would stay there again.
May 22, 2014
Rated 2 out of 5 by JackJill6566 First Time Disappointment at Sheraton
We have always enjoyed our stays at Sheraton Hotels but this hotel was below par. The room was filthy; we couldn't even sit on one of the chairs. The halls was run down. There was no valet so you were left to carry all your stuff in yourself. You also had to park your car yourself. Everything about this hotel was not what was usual for a Sheraton. So disappointed!
August 21, 2012
Rated 4 out of 5 by amys Overall Good Stay and Service
Overall, I had a good stay at the Sheraton Eatontown for the 2 nights I spent while at the BIANJ conference.
staff were friendly and courteous, check in was fast. The bed & bedding were great.
I was disappointed that the hotel breakfast was not included in the room rate this year as it definatly offered more then the conference breakfast.
Also, I think that the JR restaurant could have used some more organization. I sat down at the couches around 7:30pm on Weds, waited 10 minutes in my seat as not one staff person acknowledged me. Waitresses were walking around to their tables in the dining section and a woman with a business jacket was clearing tables. Neither of them attempted to communicate w/ me. I finally went up to the bartender and asked for service. Once i spoke w/ him, I got excellent service from that point, that was provided by him, not the waitress. I was very happy w/ my meal and service by the bartender.
May 20, 2013
Rated 5 out of 5 by Maryanne Restaurant was special
When we arrived we went for lunch at the restaurant. Aldo was so funny, we had a fabulous time. Many family members joined us ( we were there for a wedding) and just had a very entertaining time. He is awesome! Front desk should lighten up a little. Maybe Aldo can give them a few Customer Service suggestions. All in all we had a great stay. Rooms were very clean .
August 11, 2013
Rated 3 out of 5 by BigCNitram This Hotel gets an Average B Minus
The Cleaniness of the Towels were brought into question by the lack of "Whiteness", some of the Towels in our Room were actually closer to Yellow than White. We Needed a refrigerator for Medicine Storage and was charged additionally for what comes standard in Most "A' Standard Hotels. Should We need to stay in that area again, we will look for other Hotels First.
October 7, 2013
Rated 1 out of 5 by Bo22ofBadgers Sheraton Eatontown Falls Short
Poor communication among staff and even poorer communication from staff to guests makes a stay here disaster. Combine that with false fire alarms and a reservation system that can't figure out when guests are checking out and you have a miserable guest experience. If you want to hear the word "no" over and over again, the Sheraton Eatontown is the place for you.
September 4, 2012
Rated 4 out of 5 by Mallet66 THE EATONTOWN SHERATON WAS GREAT!
From check-in to check-out, the front desk experience was splendid. Adrian & Tom both made me feel like I was the best guest ever.As a recording- artist that travels from location to location, hotels mean everything to us musicians.The Buffet was so fresh and tasty. As most of you may already know the BEDS are the most outstanding when it comes to comfort!!
April 8, 2013
Rated 3 out of 5 by Sgtmac Club house floor
Room 620 did not meet my expectation far as upgrades are concern. The desk chair was dirty and the stains was very nasty. The furniture was something to be desire needs to be updated could have had a love seat or another chair to occupy that empty space. Our last stay was much better and this is why we came back; however, this stay was awful room wise.
March 10, 2013
Rated 4 out of 5 by Borus41 Close to the Shore
Wanted to get away for a few days to the shore & were happy to find Sheraton Eatontown conveniently located about 12 min to the shore with a complimentary shuttle a plus so you don't have to look for a parking place..the rooms are clean and comfortable , the staff very nice & accommodative ..
Will be coming back again soon..
August 2, 2014
Rated 4 out of 5 by JanHK2014 Nice and Convenient
The facilities are clean and comfortable, and the location is very convenient to the GSP, Routes 18, 36, and 35.
However, the room lacked a room safe and we had to request extra towels; only 2 sets were provided.
The hotel was very accommodating, even de-feathering the room upon request due to my asthma and allergies.
July 20, 2014
Rated 3 out of 5 by spg70 Needs refurbish
I have stayed here few time only because this is only SPG property close to location for my client meetings. I have stayed in different types of rooms and common theme is, this place needs refurbish. The carpets, furniture are dirty and stained. In this instance my room in club floor had stained comforter, and a big blotch of water stain.
February 2, 2013