Rated 3 out of 5 by MenDe Dissapointed
The room needed serious updating! The hotel lobby is very nice, but the zipper was broken on the duvet cover and the comforter kept coming out, the pillows were way too soft, it felt as though you weren't sleeping with a pillow at all, the bathroom was last updated in the '80's with the towel rack and wall mirror mount completely rusted out, not to mention that there was a large tear in the chair and stuffing was coming out.
We felt as though they gave us the cheasiest room available because we had stayed there using our SPG points.
December 5, 2014
Rated 5 out of 5 by neil820 missing manager adrian brakett
i first arrived to find out that the front desk manager was let go why would someone be let go who was so polite and helpful than i thought it was strange they would tell a quest that and to top it off still no renovations and when hotel getting shabby
November 17, 2014
Rated 4 out of 5 by Sammy123 Bathrobes in room - not
In the confirmation link, the listing states that the rooms have bathrobes, I therefore didn't pack one. Our room didn't have one which obviously made things less than comfortable.
August 11, 2014
Rated 1 out of 5 by JoeA3238 Old & Run down
Have not stayed in a Sheraton in quite a few years and so glad I have not. Absolutely the worse hotel stay my wife & I have experienced ever. Was attending a wedding and had to get dressed with NO Air Condition in my room. Bathroom old and dirty looking. I would not have paid 1/2 of what it cost for that service. Totally disgusted in the experience.
September 19, 2013
Rated 5 out of 5 by Pepper1998 This hotel is great, the rooms are big and very clean.
My family and I stay in this hotel at least twice a year. The rooms are big, very clean and very comfortable. Every one is very helpful to make your stay the best possible. The beds are soft and comfy. Is not to far from the Bradley Beaches and restaurants. The best place to stay and relax.
May 26, 2014
Rated 5 out of 5 by WindyCityRoadWarrior Great stay
I've read about rooms needing updating but I had a beautiful room on the top floor. It was very spacious and nicely decorated. The bed is more comfortable than my own at home!
The lobby is nicely decorated and the bar is warm and friendly.
The staff is very friendly and always willing to help.
January 17, 2014
Rated 5 out of 5 by MCK16 Very Accomodating!
Stayed here for a wedding over the weekend.. Staff was so helpful and accommodating, even allowing the bridal party an early check-in! Very quick service and the shuttles were so helpful. I would recommend The Sheraton for anyone looking to have a top notch experience!
June 3, 2013
Rated 3 out of 5 by Senior07 Half & Half
Wedding stay --2 people.-- 2 nights.
Front desk check in and staff, friendly, helpful -- 5 star.
Hotel very clean and well kept -- Same goes for the room, clean and comfortable.
Not enough luggage carts (I made five trips to my 3rd. floor room carrying bags and clothes on hangers)
Breakfast service very slow (1st. Day) surprising for the few people being served. Service was up to par for Sunday, but the dining room is to small for the size of the hotel. Guests had to wait to be seated.
Dine off site.
November 3, 2014