Rated 2 out of 5 by River500 Could be much better
Facility and staff need injection of energy and coaching in customer service. Initial room we were placed in was quite small and had bathroom that was not entirely clean. Substitute room was much nicer. Manager understands customer service and was helpful and very pleasant.
October 13, 2012
Rated 3 out of 5 by Schmidty Okay
There was mold in the bathroom. Top of wall near ceiling. I reported this to the clerk at the time of check out.
Menu needs to be revived. Same stuff from when I was there in July. Need to have something different even if it is a special of the day.
October 12, 2012
Rated 3 out of 5 by Miya stay at Shearton
It took a lomg time to check in eve n though there was olnly one person in front of me. A trainee was there and the supervisor left. In thre middle of checking me in they started to talk to another guest.One room key did not work
October 11, 2012
Rated 5 out of 5 by Shwrmssg Great Stay
We very much enjoyed our stay. The room was very clean and had a pleasant smell. The reception desk folks were very nice and answered all our questions. I would definitely stay here again when we are up that way. I hope next time to have time to check out the spa and pool.
October 10, 2012
Rated 4 out of 5 by Defender12 They get loyalty
This hotel did something that rendered me speechless. I booked a suite for friday and used points to book another room saturday. For my platinum amenity, I asked to simply stay in the same room. They did me one better. They said yes then reduced my rate for the first night to the wedding party rate! I paid half price for a suite and got it for two nights! I spent money in the restaurant several times to say thanks. And, the staff here, is excellent. Very accommodating and down to earth even when I almost missed the wedding and was freaking out!
October 7, 2012
Rated 5 out of 5 by neil820 wonderful staff
from the moment you walk in front desk adrian loretta kim kate michael and gm tom just a pleasure to work with fast and complete
October 3, 2012
Rated 3 out of 5 by Navy1053 From making reservation to actual stay
Ability to determine what type of "discounts" are available difficult and in effect during a planned stay, not clearly identified for potential customers. Information on the shifting location of lunch and dinner service between 2 areas not well published in the rooms for customers.
Overall, we enjoyed our stay and will definitely consider using the Sheraton in Eatontown again, if the occasion arose.
September 28, 2012
Rated 3 out of 5 by sissymd it's clean
this hotel is designated category 3 but i think it should be 1. the doors are old and falling apart. it doesnt have the aviance of a higher category hotel. it's clean and a place to sleep in.
September 27, 2012
Rated 4 out of 5 by mhcostumes good deal
Dollar for value this Sheraton is a good deal. However there are areas such as the pool that should have been cleaner, and could use renovations.
September 27, 2012
Rated 5 out of 5 by Bobby16 Pagano and Smith Wedding
Great and comfortable bed
September 25, 2012
Rated 4 out of 5 by CarterTravelers Great Location for Jersey Shore goers
We have been coming to this hotel for many years several times a summer to enjoy the Jersey Shore without the headache of driving back and forth for day trips. The updates to the hotel were much needed and the club lounge is so much better. There is still room for improvement especially the pool and hot tub. The floor is very slippery and always has water on it probably due to the poor drainage. Drains are clogged and we even saw maintainace push water into the hot tub (disgusting). The pool needed to be warmer- was very cold - if they wanted to keep the outdoor pool open which is connecting then they have to heat it!!! We were unable to enjoy the pool this trip. Also, front desk staff could be nicer and recognize that we come to this hotel often and are gold level spg.
September 24, 2012
Rated 1 out of 5 by Vanessa0908 This hotel was not a place I would recommend to anyone who needs a hotel for their wedding
To start off the sales guy doesn't even remember working with you. I would call, email and leave messages and would get no response for weeks, than out of the blue he would call as if we were best friends. The day of checkin, my room was supposed to be ready at 2pm per contract and per a conversation from the day before. My room was not ready until after 4pm and I was late to my rehearsal.
September 23, 2012
Rated 4 out of 5 by Robandlil Replace the carpets please
The staff, free breakfast, clean comfy bed, and abundant hot water in the shower were all great. But, the carpet in the room was dingy and stained. I was afraid to walk barefoot. It really detracted from a great stay.
September 7, 2012
Rated 5 out of 5 by JLR2012 Review
I think the hotel is great - staff wise, clean wise and location wise as well.
September 6, 2012
Rated 2 out of 5 Very disappointed
I have been going to this hotel for about 15 years. Upon entering my room, I noticed stains on the carpet and chairs. Dust in all corners of room and when I dropped a clothing item I looked under the bed which was a disgusting mess. Upon opening the curtains I found the windows to be covered in dirt (outside).Chairs in restaurant food stained. This hotel needs to be re-done before I will return.
September 6, 2012
Rated 1 out of 5 by Bo22ofBadgers Sheraton Eatontown Falls Short
Poor communication among staff and even poorer communication from staff to guests makes a stay here disaster. Combine that with false fire alarms and a reservation system that can't figure out when guests are checking out and you have a miserable guest experience. If you want to hear the word "no" over and over again, the Sheraton Eatontown is the place for you.
September 4, 2012
Rated 5 out of 5 Very pleasant staff and comfortable, clean beds, also an abundance of computers to check you e-mails.
Everyone very pleasant and conveniently located.
August 31, 2012
Rated 3 out of 5 by Torino59 Good hotel with some room for improvement
This past stay might have been my fourth or fifth in the last twelve months and it is rather awkward to have to say that some of the Staff at the Reception,even upon check in,does not make a SPG Gold member feel somewhat welcome and special. I travel frequently and have never received such a cold impersonal treatment. A little polishing up and improvement in their public relations skills would not be a bad idea. Furthermore,the inconvenience of having a non functional ice machine on the Club floor where I was staying and having to run down to the fourth floor every time I needed ice did not contribute at making my stay very comfortable. Another feature which I think should be part of the rooms is a personal safe. The parking situation was totally catastrophic friday and saturday night.We were obliged to have to park in the parking lot of the neighboring hotel.
August 29, 2012
Rated 4 out of 5 by Stillhappy2 Hotel accomodations were great and reasonable
Our recent stay at the Sheraton was great! The hotel and room was clean and updated. The staff was helpful and friendly. The breakfast consisted of fresh quality food and beverages and was included in the hotel rate.
August 22, 2012
Rated 2 out of 5 by JackJill6566 First Time Disappointment at Sheraton
We have always enjoyed our stays at Sheraton Hotels but this hotel was below par. The room was filthy; we couldn't even sit on one of the chairs. The halls was run down. There was no valet so you were left to carry all your stuff in yourself. You also had to park your car yourself. Everything about this hotel was not what was usual for a Sheraton. So disappointed!
August 21, 2012
Rated 3 out of 5 by SKV1 Average at best..
Gievn the hotel's proximity to the Jersey shore, we decided to stay.....The building and rooms are nice. But the service seems to be the the missing piece. I hope for improvements.
August 19, 2012
Rated 5 out of 5 by Ava2012 this hotel was friendly and clean
the accomodations were generous, clean, and very comfortable. The staff was very
friendly, courteous and helpful. we visited the restaurant and bar and the food was excellent and service friendly.
August 15, 2012
Rated 5 out of 5 Best Beds!
This hotel was great. We were here for a wedding. The shuttle service to the reception was great. The beds and pillows were the most comfortable we have ever slept on. We would return just for the good nights sleep.
August 15, 2012
Rated 5 out of 5 by DMDM Everything was great.
Everything was great. Pool area could use some sprucing up.
August 12, 2012
Rated 3 out of 5 by Janey45 Nice, but Noisy
The hotel was beautiful and the room was well kept and comfortable. The only issue was that the walls of our room seemed to be really thin. We did not arrive until after midnight, but could not sleep for a couple of hours as we clearly heard the argument in the room to the left and a small party to the right (Including when people spoke at a regular volume). I did speak to the front desk around 2am and I am grateful as it was much better after that.
August 8, 2012
Rated 3 out of 5 by Senen Complimentary Breakfast
We really enjoyed our stay. This is my first time to have complimentary breakfast (one time) at Sheraton.
The staff in the restaurant are nice but front desk staffs are not friendly specially when we check in, not even smiling.
August 7, 2012
Rated 3 out of 5 by mrbc Not so good
I tryed to make hot water for tea with the coffee maker and a putrid brown liquid came out. The carpet and bathrooms are very outdated, as well as the matresses. This place is not worth the rates they charge.
August 5, 2012
Rated 2 out of 5 by Mstar17 This hotel not ideal
I'm a business woman who travels frequently. I arrived for check-in at night and there was no valet and very poor lighting in the parking lot - didn't feel safe.
Staff either never said anything when I came and left or no one was at the front desk. Housekeeping was atrocious: several used glasses left in the hall across from my room for 2 days. Hallways hot & elevator took forever. Won't go back.
August 3, 2012
Rated 5 out of 5 by Janice2012 Impressive
We were extremely impressed! Clean, friendly, comfortable, beautiful place. We spent two days at the shore, but I think your pool & hot tub were the biggest hits of our mini-vacation. Your staff was very helpful as well. Thank you so much for making our only two days away so memorable & comfortable!
July 31, 2012
Rated 2 out of 5 by mpg27 It's an Old Sheraton
Huge Wedding spot.
Older Sheraton hotel, but the rooms were fine. It definitely is not the nicest Sheraton ever.
July 31, 2012