Rated 3 out of 5 by MenDe Dissapointed
The room needed serious updating! The hotel lobby is very nice, but the zipper was broken on the duvet cover and the comforter kept coming out, the pillows were way too soft, it felt as though you weren't sleeping with a pillow at all, the bathroom was last updated in the '80's with the towel rack and wall mirror mount completely rusted out, not to mention that there was a large tear in the chair and stuffing was coming out.
We felt as though they gave us the cheasiest room available because we had stayed there using our SPG points.
December 5, 2014
Rated 5 out of 5 by neil820 missing manager adrian brakett
i first arrived to find out that the front desk manager was let go why would someone be let go who was so polite and helpful than i thought it was strange they would tell a quest that and to top it off still no renovations and when hotel getting shabby
November 17, 2014
Rated 5 out of 5 by ohboy408 Good hotel
Nice rooms. very quiet, the on site food was good also
November 14, 2014
Rated 3 out of 5 by Senior07 Half & Half
Wedding stay --2 people.-- 2 nights.
Front desk check in and staff, friendly, helpful -- 5 star.
Hotel very clean and well kept -- Same goes for the room, clean and comfortable.
Not enough luggage carts (I made five trips to my 3rd. floor room carrying bags and clothes on hangers)
Breakfast service very slow (1st. Day) surprising for the few people being served. Service was up to par for Sunday, but the dining room is to small for the size of the hotel. Guests had to wait to be seated.
Dine off site.
November 3, 2014
Rated 5 out of 5 by Franco53 Comfortable
Well equipped and nicely set up.
October 31, 2014
Rated 4 out of 5 by aminin Good value
We contracted 2 nights for our wedding guests at the Sheraton Eatontown Hotel. We worked with Salvatore and he was very helpful.
PROS: The hotel has a very affordable wedding package. Sal was very helpful and flexible. I had to change my contract about 3 times because of sudden changes in guest count. I did not get docked or charged. I also received a complimentary upgrade to a suite from my normal hotel room. We had 20 guests staying the first of 2 nights so we got a free night as well. The hotel staff also helped us arrange a dinner and brunch for our wedding guests.
CONS: The hotel is rather industrial. The water shut off at one point and we could not wash our hands or use the bathroom. The facilities need a bit of a spruce up.
October 12, 2014
Rated 4 out of 5 by Sammy123 Bathrobes in room - not
In the confirmation link, the listing states that the rooms have bathrobes, I therefore didn't pack one. Our room didn't have one which obviously made things less than comfortable.
August 11, 2014
Rated 1 out of 5 by JoeA3238 Old & Run down
Have not stayed in a Sheraton in quite a few years and so glad I have not. Absolutely the worse hotel stay my wife & I have experienced ever. Was attending a wedding and had to get dressed with NO Air Condition in my room. Bathroom old and dirty looking. I would not have paid 1/2 of what it cost for that service. Totally disgusted in the experience.
September 19, 2013