Rated 3.4 out of 5 by 237
Rated 5 out of 5 by JerseyTraveler Excellent guest services
I spend more than 75% of every month on the road, and have never experienced a more welcoming and accommodating staff than here at the Sheraton Eatontown. The staff go out of their way - with a genuine smile - to ensure that guests are more than satisfied with their stay. I wouldn't stay anywhere else in this area - they deserve more than 5 stars.
April 10, 2015
Rated 3 out of 5 by MenDe Dissapointed
The room needed serious updating! The hotel lobby is very nice, but the zipper was broken on the duvet cover and the comforter kept coming out, the pillows were way too soft, it felt as though you weren't sleeping with a pillow at all, the bathroom was last updated in the '80's with the towel rack and wall mirror mount completely rusted out, not to mention that there was a large tear in the chair and stuffing was coming out.
We felt as though they gave us the cheasiest room available because we had stayed there using our SPG points.
December 5, 2014
Rated 5 out of 5 by neil820 missing manager adrian brakett
i first arrived to find out that the front desk manager was let go why would someone be let go who was so polite and helpful than i thought it was strange they would tell a quest that and to top it off still no renovations and when hotel getting shabby
November 17, 2014
Rated 5 out of 5 by ohboy408 Good hotel
Nice rooms. very quiet, the on site food was good also
November 14, 2014
Rated 3 out of 5 by Senior07 Half & Half
Wedding stay --2 people.-- 2 nights.
Front desk check in and staff, friendly, helpful -- 5 star.
Hotel very clean and well kept -- Same goes for the room, clean and comfortable.
Not enough luggage carts (I made five trips to my 3rd. floor room carrying bags and clothes on hangers)
Breakfast service very slow (1st. Day) surprising for the few people being served. Service was up to par for Sunday, but the dining room is to small for the size of the hotel. Guests had to wait to be seated.
Dine off site.
November 3, 2014
Rated 5 out of 5 by Franco53 Comfortable
Well equipped and nicely set up.
October 31, 2014
Rated 4 out of 5 by LSNY915 The hotel has great features
For a wedding or party. It has a nice garden and gazebo. The staff is very friendly and the catering fir our wedding was wonderful
October 22, 2014
Rated 5 out of 5 by neil820 time for a change
this hotel and staff are great location perfect
owners need to up date rooms
October 22, 2014