Rated 5 out of 5 by Elliem Wonderful Amenities at this hotel
My friends and I loved our stay at this hotel! It met all of our expectations. Our mattress and pillows were probably the most comfortable that I have slept in! Clean rooms and friendly staff! I would highly recommend this hotel to others. We will be back!
August 18, 2014
Rated 3 out of 5 by PatPhilly Hotel is well located, but needs updating
This hotel was perfectly located for our visit to Monmouth Beach and the surrounding area. We found the staff very hospitable and helpful. I was disappointed however in the condition of the hotel...I am sure it is just routine wear and tear, but has reached the point where it needs to be refurbished.
August 12, 2014
Rated 3 out of 5 by GovtVendor Renovation Required
Over the past several years I have stayed at this hotel- hopelessly expecting they updated the rooms. Unfortunately, this property has missed the billion dollar face-lift the other Sheraton properties received.
The hotel is convenient for federal gov't sponsored mtgs being hosted at the property- other than that I do not recommend this property until the rooms are renovated.
August 10, 2014
Rated 2 out of 5 by Evelyn44 Evelyn
Was a bit dissapointed at my stay. The room was very outdated and not what I am normally accustomed to when staying at Sheraton. House cleaning did not pick up trays outside the rooms in the area. There was a fork and cup that stayed there for two days. The meal at JR was cold and the food quality was just not what I normally get from this restaurant. Hoping this is not a norm as I have stayed in this hotel and done business here for such a long time. Sad to say this hotel failed my expectations all around.
July 31, 2014
Rated 4 out of 5 by bcgoods Average acceptable hotel
This is a perfectly acceptable hotel and the stay was adequate. We were there for a wedding held at a different location, but this was the hotel chosen for guests. At this busy time of year, it was good to be able to get a room by the venue on the beach. Bed was comfortable, room clean, but could be updated. Red velour curtains are outdated! Bathroom shower tiles need super cleaning due to mold stains. Staff pleasant and helpful. There was an organized brunch for the group. Set up nice and again staffed nicely. The food was probably some of the worst I have eaten in a long time. Dry tasteless eggs, hashbrowns from a frozen bag. Fresh fruit was good, and there were bagels.
July 14, 2014
Rated 1 out of 5 by Cooper1416 not satisfied
As a Starwood Gold member I always have minimum expectations related to my stay. I was not given an upgrade and was not asked for a late check out. As I had booked through a third party I was told that I was not entitled to any amenities associated with my Starwood status. This hotel has the poorest policies and the least friendly staff of any Starwood hotel that I have stayed in. I do utilize Sheraton and W hotels very frequently
August 1, 2014
Rated 4 out of 5 by Borus41 Close to the Shore
Wanted to get away for a few days to the shore & were happy to find Sheraton Eatontown conveniently located about 12 min to the shore with a complimentary shuttle a plus so you don't have to look for a parking place..the rooms are clean and comfortable , the staff very nice & accommodative ..
Will be coming back again soon..
August 2, 2014
Rated 3 out of 5 by JayDee5558 Lacking some amenities
For the price of the room I would have expected a mini-fridge and a microwave, which were absent. Can't remember the last time I stayed at a hotel with a $170 room without those amenities!
August 4, 2014
Rated 5 out of 5 by MARK4854 Outstanding!
I usually do not give reviews but everything was great, from the staff to the clean room! Id definitely stay again! Great place!
August 4, 2014
Rated 1 out of 5 by 1Michael74 Not what I expected
A family & friend trip with the kids was not as delivered
August 4, 2014
Rated 1 out of 5 by breachofcontract2014 Poor Service
I reserved a block of rooms for my upcoming wedding however the hotel released all unused rooms prior to the contracted deadline. I was offered no explanation as to why the terms of my contract were violated and no remediation was offered. They told me "sorry but there is nothing we can do."
July 31, 2014
Rated 1 out of 5 horrible hotel with horrible service
Stay away they are rude and obnoxious and don't give what they promise. this goes from the front desk all the way to the general manager. Horrible hotel, stay away go else wear if possible.
June 17, 2014
Rated 4 out of 5 by julyET comments
hotel is nice, good location that's why i use it, but it needs to be updated, all rooms are old, even on the 6th (where their best rooms are located)... looks tired.
July 31, 2014
Rated 5 out of 5 by skopper Clone TOM!
By far the best feature of this hotel was the gentleman who handles baggage and runs the hotel shuttle - TOM!! This is an employee who truly understands the meaning of the word "hospitality" and embodies it fully! From our first encounter upon arrival to the many drives he took us on, he was a true pleasure to interact with and someone who is a fine example of your staffing!
The only negative of our stay was that the jacuzzi wasn't working :-(
July 23, 2014
Rated 5 out of 5 by otimmy Hotel was excellent
We enjoyed our stay. The room was great. The staff were courteous and helpful.
June 9, 2014
Rated 5 out of 5 by Pepper1998 This hotel is great, the rooms are big and very clean.
My family and I stay in this hotel at least twice a year. The rooms are big, very clean and very comfortable. Every one is very helpful to make your stay the best possible. The beds are soft and comfy. Is not to far from the Bradley Beaches and restaurants. The best place to stay and relax.
May 26, 2014
Rated 2 out of 5 by TravellingFamilyMan Cleaning and amenities crew - not good
I rented the Suite on the weekend for family getaway. As a platinum member I expected better services. The cleaning crew did not refresh my sheets as requested. After two complaints to front desk and various requests, the call came to be addressed. but the dust and crumbs on my desk as well as unclean sheets were not refreshed as a basic need prior to checkin. Housekeeping is lazy here.
July 21, 2014
Rated 5 out of 5 by Pete741 Nice and comfortable
Nice hotel and comfortable
May 27, 2014
Rated 4 out of 5 by Dbird Great roon,great staff, so so restaurant
The staff was friendly and responsive. We recommend the complimentary shuttle service. Our driver Tom was helpful in suggesting places to go on our limited time. The room was clean and larger than most others. The pools kept our child busy.
July 22, 2014
Rated 4 out of 5 by CN123 overall fine, but few glitches
Nice lobby, somewhat dated room, but comfy recliner, good pillows, etc. Wifi in room was very slow. Also Club Lounge was closed at 11:00 pm Sunday night even though posted hours had it open.
July 22, 2014
Rated 4 out of 5 by JanHK2014 Nice and Convenient
The facilities are clean and comfortable, and the location is very convenient to the GSP, Routes 18, 36, and 35.
However, the room lacked a room safe and we had to request extra towels; only 2 sets were provided.
The hotel was very accommodating, even de-feathering the room upon request due to my asthma and allergies.
July 20, 2014
Rated 2 out of 5 by DWP2014 Hotel needs facelift
Staff was great and very helpful. The hotel needs to be brought up to date. Rooms look and feel old and worn.
July 23, 2014
Rated 5 out of 5 by Chrisspy Love the hotel
I love the hotel and the staff is always friendly and helpfull. The service at the Bar and the food is always good.
My only issue was on the second night of stay when I woke the room service did not replenish the coffee station in the room.
I have stayed here many times and will continue to stay there.
July 19, 2014
Rated 2 out of 5 by SLee88 Housekeeping need improvement
Not enough towels or no towels at all for each night I stayed at this hotel, I have to call to request, very disappointed.
July 21, 2014
Rated 3 out of 5 by Kate4771 Lots of noise
Our room was on the second floor close to the elevator area that is open to the lobby. At 12:30 their was a loud disturbance (people yelling) out the window that woke us and when we looked out the window there were two police cars. Then once the lounge closed close to 1 am many hotel guest hung out very loudly in the lobby until at least 2:30-3 am, which again and again woke us up. Then finally, we were woken again around 8am by the grounds keepers mowing and using a leaf blower out of window. You would think they would take care of that on a week day, not a Saturday morning. Overall we left this hotel exhausted.
June 8, 2014
Rated 5 out of 5 by jc1999 so comfortable. slept like a baby
I love the sheets, quilts, and pillows are so comfortable!! love them. place was clean and staff was very friendly. it had an indoor pool and outdoor pool. great for the kids.it had a business center which had many computers and a printer. very spacious business center. Breakfast was very good. i got the package. It was worth it because kids 12 and under were free. i would surely come back to this hotel. it was a very nice experience and love it!. i will recommended it. Hotel was peaceful and quiet.
July 8, 2014
Rated 4 out of 5 by NES217 Could Be Better
It started at check in. There were 2 clerks at the desk and there were problems with reservations. They were a little overwhelmed because while trying to service guests with lost reservations the phone kept ringing with new reservations. There was also an odor like gas in the lobby.
The room was okay but there should have been a stand for the microwave and mini fridge instead of them sitting on the floor, one on top of the other.
The beds were very comfortable, sleep was great until the one night the fire alarm went off at 2:30 in the morning. Towels and cups were missing one day BUT the beds were made. That was very quickly remedied with one phone call.
May 19, 2014
Rated 3 out of 5 by black29 needs improvement
facilities definitely need improvement,
July 21, 2014
Rated 1 out of 5 by JoeA3238 Old & Run down
Have not stayed in a Sheraton in quite a few years and so glad I have not. Absolutely the worse hotel stay my wife & I have experienced ever. Was attending a wedding and had to get dressed with NO Air Condition in my room. Bathroom old and dirty looking. I would not have paid 1/2 of what it cost for that service. Totally disgusted in the experience.
September 19, 2013
Rated 5 out of 5 by WindyCityRoadWarrior Great stay
I've read about rooms needing updating but I had a beautiful room on the top floor. It was very spacious and nicely decorated. The bed is more comfortable than my own at home!
The lobby is nicely decorated and the bar is warm and friendly.
The staff is very friendly and always willing to help.
January 17, 2014