Rated 1 out of 5 by lh21 unsatisfactory room conditions
Our stay at your hotel was very disappointing.
1. The closet door was difficult to shut.
2. The bathtub was not functional. The drain component would not go down. In addition, dirt came out when we tried to push the drain down manually.
Overall, we were disappointed in our accommodations.
September 3, 2013
Rated 4 out of 5 by Rich Some issues
Towels in room were damp and dirty, otherwise the room and hotel was great for our wedding stay
One other thing, we had 36 rooms book thru the wedding site however there was another 18 rooms book at the hotel for the wedding but we did not get credit. I think you should review you policy.
April 16, 2013
Rated 4 out of 5 by PittsburghGirl78 Great for the family!
Every time I come to the shore I stay here. It is perfect for my kids with the pool and they love the 6th floor club lounge! They think it's awesome! It is close to everything and convenient! The staff isn't always the friendliest or the most professional looking but the hotel is awesome!
August 21, 2013
Rated 1 out of 5 by David3570 This hotels HVAC system needs fixing.
The Heating system in the room made a lot of noise whether turned on or off, which kept my 2 year old son awake most of the night.
The room was old looking especially the bathroom.
I always make an effort to stay at a Starwood property, however this experience will make me think twice.
February 11, 2013
Rated 4 out of 5 by JG2012 The Hotel has a good location
The hotel overall was nice. My room was on the 5th floor and needed to be updated. especially the bathroom. Paint was peeling from the ceiling above the shower and the sink was cracked. The towel racks were rusted. I would stay at this hotel again just ask for an updated room next time.
May 28, 2013
Rated 5 out of 5 by Icare EXCELLENT PRE RACE HOTEL
I found the staff unbelievably warm and responsive. I asked for a microwave so I could make a pre-race breakfast and they brought one up within 10 minutes.
The pre-race bagged breakfast was thoughtful and the staff friendly. I would highly recommend Eatontown Sheraton.
April 29, 2014
Rated 4 out of 5 by EatonRelo Good Hotel at Good Price
Hotel was nice and clean. I expected more from the restaurant order the Mahi Mahi which turned out poor. The breakfast was nice and so were the benefits for SPG in the lounge floor. Overall a decent stay a few updates to the rooms as far as details would bring the location to a 5.
October 14, 2012
Rated 1 out of 5 by 1Michael74 Not what I expected
A family & friend trip with the kids was not as delivered
August 4, 2014
Rated 2 out of 5 by River500 Could be much better
Facility and staff need injection of energy and coaching in customer service. Initial room we were placed in was quite small and had bathroom that was not entirely clean. Substitute room was much nicer. Manager understands customer service and was helpful and very pleasant.
October 13, 2012
Rated 5 out of 5 by Shwrmssg Great Stay
We very much enjoyed our stay. The room was very clean and had a pleasant smell. The reception desk folks were very nice and answered all our questions. I would definitely stay here again when we are up that way. I hope next time to have time to check out the spa and pool.
October 10, 2012
Rated 4 out of 5 by Dawn Nice stay
It was not as nice as other Sheratons but this part of NJ is very busy so the building gets more wear & tear. Confortable rooms and all staff was helpful and pleasant. It was nice that you could turn the heat or air off at night. The gym was great & we used it every night
March 12, 2013
Rated 1 out of 5 by Shouldhavebroughtearplugs Noise
The first night our sleep was continually interrupted until 6 AM by very drunk sounding people making a lot of noise in the lobby area. The second night we couldn't fall asleep until after the loud Karaoke singing in the bar was stopped at 1 AM. We only stayed two nights.
November 17, 2011
Rated 4 out of 5 by QueenAnn1 Fall Stay
It was a beautiful drive in the Fall to this facility. The climate within the facility was perfect. Staff were friendly. There was a problem with the room, but management corrected it with ease and timeliness. I was pleasantly surprised with the lounge and restaurant.
October 7, 2013
Rated 2 out of 5 by SLee88 Housekeeping need improvement
Not enough towels or no towels at all for each night I stayed at this hotel, I have to call to request, very disappointed.
July 21, 2014
Rated 2 out of 5 by DWP2014 Hotel needs facelift
Staff was great and very helpful. The hotel needs to be brought up to date. Rooms look and feel old and worn.
July 23, 2014
Rated 4 out of 5 by RMSC Great Hotel, but linen wasnt changed!
We were very excited to stay in this hotel, but were quite surprised to find that the bedsheets were dirty. and, in the morning we were awakened by housekeeping ENTERING our room at 9:00! Checkout wasnt until 11:00! That's a high level of unprofessional behavior!
August 9, 2013
Rated 3 out of 5 by Art66 Hotel needs updating
This hotel is in serious need of updating. The furniture in the room was nicked. The bathroom fixtures were old. The carpeting was worn. The bed was comfortable, though.
In addition, the cleaning staff was a bit sloppy. The coffee maker was not cleaned one day.
June 25, 2013
Rated 5 out of 5 by JDES This hotel is in an excellent location
We stayed at this hotel for our son's wedding. The location was great. Very clean and comfortable. The pool is especially nice and relaxing.
July 14, 2014
Rated 3 out of 5 by Schmidty Okay
There was mold in the bathroom. Top of wall near ceiling. I reported this to the clerk at the time of check out.
Menu needs to be revived. Same stuff from when I was there in July. Need to have something different even if it is a special of the day.
October 12, 2012
Rated 1 out of 5 by DisappointedNJ AC broken TV doesn't work
It was the hottest day of the year and the AC was broken. The TV wouldn't turn on. The bathroom shower was gross and the front desk refused to give me the group rate even though my friends and i consisted of the majority of the hotel. Never Again!
July 21, 2013
Rated 4 out of 5 by francode Breakfast
Last year, my wife and I really enjoyed excellent free breakfast at the hotel, but this year they have charged about $ 10.00 per person. The quality and quantity of the the breakfast is far below than last year's free one.
May 5, 2014
Rated 2 out of 5 by Eltra Disappointed
This hotel did not supply us with towels, after asking housekeeper in hallway and call the desk at midnight. We literally had to call three time on the day of check out. Terrible. (Always good to travel with a spare)
May 7, 2014
Rated 4 out of 5 by Kasper Great staff!
The staff was very helpful as always. I have stayed at this location many times over the past few years. The hotel definitely need a renovation--it's a bit tired and the rooms are kind of dirty. The bed was comfortable and shower was good.
December 5, 2011
Rated 5 out of 5 by mp12 Wedding Stay Overnight
We stayed overnight after attending a wedding reception,which we had booked in advance and everything was great.The food was great the staff was very helpful and our room was very comfortable and clean.We would definitely stay here again.
October 17, 2012
Rated 4 out of 5 by momv Hotel is good for the price
The hotel staff are very nice and the room is okay. However the bathroom could use a makeover. There was alot of mold in the tub and shower area. Not very clean and the towels were like sandpaper. But overall a good value for the money.
February 20, 2013
Rated 4 out of 5 by appleby Eatontown Sheraton
This hotel is one of the best in the area. Staff is excellent and attentive. Rooms are comfortable but very dated in amenities for power outlets.
June 29, 2014
Rated 3 out of 5 by Miya stay at Shearton
It took a lomg time to check in eve n though there was olnly one person in front of me. A trainee was there and the supervisor left. In thre middle of checking me in they started to talk to another guest.One room key did not work
October 11, 2012
Rated 3 out of 5 by Senen Complimentary Breakfast
We really enjoyed our stay. This is my first time to have complimentary breakfast (one time) at Sheraton.
The staff in the restaurant are nice but front desk staffs are not friendly specially when we check in, not even smiling.
August 7, 2012
Rated 3 out of 5 by jackjackjack Not for business travelers
Internet service unavailable for long period of time, which made it impossible to complete work for business. Bathroom was outdated and not entirely clean. Doors were dirty and gritty. Surfaces in room were not entirely clean.
July 31, 2013
Rated 4 out of 5 by Bentley10 SPG member
The hotel was great. However, I wasn't recognized as an SPG member when I checked in. I asked about the club lounge and was told that I wasn't allowed to use it. I thought the club lounge was available for all SPG members.
January 8, 2013