Rated 2 out of 5 by undersea bad experience
-Room smelled like cigarette smoke
-The door to my room was damaged
-my room was not made up
-I purchased a "club" package deal that included club acccess and free breakfast but it was not on my reservation when I arrived. I had to find my confirmation, which said I had club access. I was treated rudly by the receptionist who seemed to be accusing me of lying, and then the manager who kept telling me I don't get club access on that rate code. I could care less what the "rate code" is. I know what I purhcased, and I had my confirmation to prove it. They were very rude, made me come back down to the front desk after long flight, and I had to stand there for 20 minutes while they argued with me about my rate code before they finally gave me club access as I paid for.
overall, not a great hotel experience.
January 15, 2013
Rated 5 out of 5 by ronnie185 very pleasant
Bed very comfortable. Fitness center small but clean and perfectly functional. Pool clean and inviting.
January 14, 2013
Rated 4 out of 5 by Bentley10 SPG member
The hotel was great. However, I wasn't recognized as an SPG member when I checked in. I asked about the club lounge and was told that I wasn't allowed to use it. I thought the club lounge was available for all SPG members.
January 8, 2013
Rated 5 out of 5 by Otsj Great Stay and Location
We had a great stay, from the club level, to the pool, the lounge, and the staff. We totally recommend this location, easy to find and enjoyable. The beds were comfortable, my kids loved the big bathroom and the TV. Staff was wonderfully nice, very friendly and karaoke on Friday night was a hoot. Our food was excellent. We couldn't have asked for anything better. PS Loved the gym variety.
December 31, 2012
Rated 5 out of 5 by Gig62 Overall great experience
This hotel exceeded my expectations. The room was exceptionally clean. The bed and pillows were so very comfortable. When I checked in, the staff made sure I was aware of all the amenities and how to use them. I would highly recommend this facility and will use it again next time I'm in the area.
December 30, 2012
Rated 1 out of 5 by yo3731 Awful and embarrassing
The bathroom in particular did not meet any standard. The ceiling plaster was open and falling, the wall was damaged by water and the plaster was expanded from water damage, the wall paper was peeling, there was mold in the grout in the tub, the water faucet leaked. Only one digital device could operate at one time on the wireless. The carpet and upholstered chairs were dirty and worn. The lobby was a bit shabby.
December 28, 2012
Rated 5 out of 5 by PATRICIA49 ROOMS ALWAYS COMFORTABLE.
ROOMS ALWAYS COMFORATABLE AND WELL APPOINTED.
December 27, 2012
Rated 4 out of 5 by celticgirl Pleasant stay
Recently I stayed at the Eatontown Sheraton on business and it was a pleasant place to stay. The hotel was an older hotel that was renovated.
I was pleased with the hotel exercise room and the morning weekday breakfast.
December 22, 2012
Rated 5 out of 5 by MrsTexas I really enjoy the Club Level benefits
Everyone on the Club level is always so professional and kind and willing to do whatever they can to make my stay the best. Thanks!
December 18, 2012
Rated 4 out of 5 by DrJulie Nice Hotel
This was an affordable and comfortable place to stay.
December 12, 2012
Rated 2 out of 5 by Speakerg Unclean and needs and update
Poor housekeeping. Tired and old interior. Staff at front desk was horrible. Unfriendly and not helpful during an event we held at the facility.
December 7, 2012
Rated 5 out of 5 by JMCI Recent Stay
I lost my purse at the hotel and one of your employees found it and called me. I was at the airport and was frantic did not have my ID, credit card or money. Everything was overnighted back to me with everything in place. I am extremely grateful for the honesty and speed to which your staff contacted me.
December 3, 2012
Rated 5 out of 5 by PMID Clean and comfortable
A wonderful place to stay...Excellent in every way, including cost.
November 26, 2012
Rated 1 out of 5 by amzelenak the worst hotel stay i have ever experienced
We stayed at the Sheraton for my cousins wedding and was utterly APPALLED at how the front desk staff treated not only myself but an elderly guest at the wedding. There was a gentleman who was rude, nasty and belligerent to us all. I overheard how he spoke to the elderly great aunt of the groom and all I could do was gape. I had been trying to check in since 2 pm, we were told that they were doing everything possible to get the guest in their rooms, many of us were from out of town. I recieved a number of answers regarding my reservations, my favorties were that there was no reservation, regardless of the fact that I had a confimation number and no one knew where my credit card information was. now it is after 4 pm I still have no room and I have this front desk man arguing with me and yelling at me, and telling me that Ihad no room to check into. Thank goodness my husband was there to tell him to knock it off because I was dumbfounded. I just took my key and walked away. By the time we got up to our room it was close to 5 pm and we still needed to get ready, the shuttle was leaving at 545. Our room was FILLED with mold on the ceiling and was just gross. Given how pleasant the front desk was I knew nothing was going to get down about it so we went to the wedding, crashed and left first thing in the am. I will NEVER stay here or at another Sheraton again. This was pure embarrasment, you should be ashamed of yourselves and how your establishment is run. in today's economy you should be bowing down to the customers who are staying at your place not making them feel like they are a major inconveniences.
November 25, 2012
Rated 3 out of 5 by MarTom1020 First time Gold experience-wrong room #!
At check in, was given key to room 542. Key did not work. Went down to lobby and got new key to room 542. Still did not work. Someone came up to open door and left. As we entered room, found it to be occupied by another guest, who was not in room at the time. Went back down to lobby. Then found out room # should have been 524! First time at Gold level status. Congratulations!
October 26, 2012
Rated 5 out of 5 by mp12 Wedding Stay Overnight
We stayed overnight after attending a wedding reception,which we had booked in advance and everything was great.The food was great the staff was very helpful and our room was very comfortable and clean.We would definitely stay here again.
October 17, 2012
Rated 4 out of 5 by EatonRelo Good Hotel at Good Price
Hotel was nice and clean. I expected more from the restaurant order the Mahi Mahi which turned out poor. The breakfast was nice and so were the benefits for SPG in the lounge floor. Overall a decent stay a few updates to the rooms as far as details would bring the location to a 5.
October 14, 2012
Rated 2 out of 5 by River500 Could be much better
Facility and staff need injection of energy and coaching in customer service. Initial room we were placed in was quite small and had bathroom that was not entirely clean. Substitute room was much nicer. Manager understands customer service and was helpful and very pleasant.
October 13, 2012
Rated 3 out of 5 by Schmidty Okay
There was mold in the bathroom. Top of wall near ceiling. I reported this to the clerk at the time of check out.
Menu needs to be revived. Same stuff from when I was there in July. Need to have something different even if it is a special of the day.
October 12, 2012
Rated 3 out of 5 by Miya stay at Shearton
It took a lomg time to check in eve n though there was olnly one person in front of me. A trainee was there and the supervisor left. In thre middle of checking me in they started to talk to another guest.One room key did not work
October 11, 2012
Rated 5 out of 5 by Shwrmssg Great Stay
We very much enjoyed our stay. The room was very clean and had a pleasant smell. The reception desk folks were very nice and answered all our questions. I would definitely stay here again when we are up that way. I hope next time to have time to check out the spa and pool.
October 10, 2012
Rated 4 out of 5 by Defender12 They get loyalty
This hotel did something that rendered me speechless. I booked a suite for friday and used points to book another room saturday. For my platinum amenity, I asked to simply stay in the same room. They did me one better. They said yes then reduced my rate for the first night to the wedding party rate! I paid half price for a suite and got it for two nights! I spent money in the restaurant several times to say thanks. And, the staff here, is excellent. Very accommodating and down to earth even when I almost missed the wedding and was freaking out!
October 7, 2012
Rated 5 out of 5 by neil820 wonderful staff
from the moment you walk in front desk adrian loretta kim kate michael and gm tom just a pleasure to work with fast and complete
October 3, 2012
Rated 3 out of 5 by Navy1053 From making reservation to actual stay
Ability to determine what type of "discounts" are available difficult and in effect during a planned stay, not clearly identified for potential customers. Information on the shifting location of lunch and dinner service between 2 areas not well published in the rooms for customers.
Overall, we enjoyed our stay and will definitely consider using the Sheraton in Eatontown again, if the occasion arose.
September 28, 2012
Rated 3 out of 5 by sissymd it's clean
this hotel is designated category 3 but i think it should be 1. the doors are old and falling apart. it doesnt have the aviance of a higher category hotel. it's clean and a place to sleep in.
September 27, 2012
Rated 4 out of 5 by mhcostumes good deal
Dollar for value this Sheraton is a good deal. However there are areas such as the pool that should have been cleaner, and could use renovations.
September 27, 2012
Rated 5 out of 5 by Bobby16 Pagano and Smith Wedding
Great and comfortable bed
September 25, 2012
Rated 4 out of 5 by CarterTravelers Great Location for Jersey Shore goers
We have been coming to this hotel for many years several times a summer to enjoy the Jersey Shore without the headache of driving back and forth for day trips. The updates to the hotel were much needed and the club lounge is so much better. There is still room for improvement especially the pool and hot tub. The floor is very slippery and always has water on it probably due to the poor drainage. Drains are clogged and we even saw maintainace push water into the hot tub (disgusting). The pool needed to be warmer- was very cold - if they wanted to keep the outdoor pool open which is connecting then they have to heat it!!! We were unable to enjoy the pool this trip. Also, front desk staff could be nicer and recognize that we come to this hotel often and are gold level spg.
September 24, 2012
Rated 1 out of 5 by Vanessa0908 This hotel was not a place I would recommend to anyone who needs a hotel for their wedding
To start off the sales guy doesn't even remember working with you. I would call, email and leave messages and would get no response for weeks, than out of the blue he would call as if we were best friends. The day of checkin, my room was supposed to be ready at 2pm per contract and per a conversation from the day before. My room was not ready until after 4pm and I was late to my rehearsal.
September 23, 2012
Rated 4 out of 5 by Robandlil Replace the carpets please
The staff, free breakfast, clean comfy bed, and abundant hot water in the shower were all great. But, the carpet in the room was dingy and stained. I was afraid to walk barefoot. It really detracted from a great stay.
September 7, 2012