Rated 1 out of 5 by Robi34 Terrible Customer Service
Very disappointed how they misrepresented the truth
September 8, 2016
Rated 2 out of 5 by jae1884 Management Needs Revitalization
I stay at SPG properties over 100 nights a year, and by far this has been my worst experience. Even a Aloft or Four Points have much better customer service than here. I called the night before to ask for late check out and was told it could only be confirmed for only one of the two rooms that I had booked. Upon check-in, the front desk has no record. However, the night auditor still confirms the late check out on only one room for me. Next day, after a day on the beach, I come back to the hotel and find that my key are no longer working. I go to the front desk, they have no record again and treat me as if I am a third class citizen because I just returned from the beach. While all my belongings are still in the room, the front desk tells me that I cannot have the room until the confirmed late check out time that had been confirmed on three separate occasions: online, on the phone, and in-person when checking in. I had to argue with whom seemed like the manager in order to get the key re-activated. SPG properties normally have good staff, but I felt like I was being serviced in some third world country while being here. Should not treat Platinum 100 members like this at any property. Also, there is no high speed wifi and the guest wifi is extremely slow.
August 12, 2016
Rated 3 out of 5 by Travellerman Ok hotel, can be better
Not best hotel in the area for this category, perhaps time for updating.
August 11, 2016
Rated 1 out of 5 by brandy49 unacceptable
Insufficient towels for 4 guests.only 2 towels in bathroom. Mattress by window was lopsided. My husband had to hold onto sheets so he wouldnt roll over to the floor. Unacceptable for the price that we paid.
August 4, 2016
Rated 1 out of 5 by Disgusted0730 Terrible
I recently stayed at this hotel. By the appearance of the lobby you would think it was a well maintained hotel. Wrong! The hallways stink from a combination of terrible food and old stale air of a bar. The carpet in the hallways were flithy, stained, and had huge bleach stains. The room was filthy and completely out dated. There was blood all over the blanket, the carpet looked as though it hadn't been vacuumed or cleaned in decades. The bathroom towel rack was rigged up and fell when my daughter reached for a towel. Luckily she was not hurt by it.
Overall it was a terrible experience. I have stayed at several star woods properties and at other sheratons. Nothing has ever been this bad.
July 30, 2016
Rated 2 out of 5 by AG1234 surprised, and not in a good way
My daughter and I decided to stay at this Sheraton because it was in close proximity to an event we were going to.
To say I was disappointed is an understatement. The hotel lobby was fine and I have to give props to the front desk staff because they were very friendly and accommodating. However, my daughter and I decided to visit the hotel pool and I was horrified. First we went into the pool bathroom to change because our room was not ready yet. The bathroom was beyond disgusting. The stalls looked like they hadnt been cleaned in a month. I will spare you the details. The pool itself was absolutely filthy too. There were leaves IN the pool which I found interesting because it was an indoor pool. There were two crumpled plastic cups on the floor of the pool also and black gunk on the edges.
When we were able to check into our room, we went up. There were dirty plates, glasses and a burned candle sitting next to our door.. We did check in early so I wasn't that bothered by that. I figured that housekeeping would get to it in time. We entered our room and it looked okay until we opened the refrigerator and found a molded salad in there. Clearly housekeeping didn't think to clean out the refrigerator. (this lead me to wonder what else they didn't clean!)
Later that evening, after dinner, I went into the hotel restaurant to get my daughter an ice cream to go. I ordered it and waited, and waited and waited. I asked twice where the ice cream was and was told it was on its way. 15 minutes past and no ice cream. (they were not busy so I didnt understand what the hold up was) We finally left empty handed. (we left the hotel to get dessert)
when we returned, it was past 9 in the evening. We go up to our room and the dirty dishes were gone but there was a overturned dirty glass and the burned candle still sitting next to our door. (which by the way, was still there the next morning)
I have stayed at Sheraton Hotels before and have always had a good experience but this visit changed my mind about this hotel chain. There is no excuse for the uncleanliness that we witnessed.
July 22, 2016
Rated 1 out of 5 by SuzMac Disappointed
I was very disappointed with my stay at the hotel. I have stayed in Sheraton's before but never had a bad experience. Our room was dirty(the windows, shower, and furniture quite dusty). I bug was found in my bed. I proceeded to take it down to the front desk. The woman at the desk went to get the manager so I could speak with them. All the manager could say to me was, "what do you want us to do about this"? This schocked me. An I'm sorry, maybe a free meal or some of my bill being subtracted would have been what I would have expected. The bar area, the floor was extremely sticky and the tables not clean. We waited for a half a hour to be able to sit for breakfast, as no tables were clean. I am sorry to say, I did not have a good experience at this hotel.
May 23, 2016
Rated 2 out of 5 by Quincy1234 Do not stay at this hotel
This hotel is in desperate need of improvement or should not be an SPG property. Upon my arrival, I was told I was "upgraded" to the suite, The suite was outdated with worn carpeting, track lighting above the bed, furniture that had been there for at least 20 years. Some weird "ditch" that ran through the middle of the room. I changed rooms and was moved to the 6th floor. Which was better, but still everything was just a bit worn. The place needs an update. The lounge had over-cooked eggs, under-cooked potatoes and absolutely no meat options. I see the place is up for sale. SPG should give serious consideration to not letting it have the Sheraton name on it.
May 9, 2016