Rated 4 out of 5 by mark staff
front desk and all staff were very good. kim at the dinner in the banquet hall was very good, as was the rest of the staff.
February 25, 2013
Rated 5 out of 5 by Nicehotel Very nice hotel
This hotel is great. The staff was very helpful and professional
Adrian at the front desk was great
Clean , nice hotel
July 22, 2013
Rated 3 out of 5 by QueenAnn1 Front desk needs to be more informed
Could be better, third visit within the month and things were still not up to par at the front desk.
November 2, 2013
Rated 2 out of 5 by DaleS In bad need of upgrades
Holes in the wall (not large but still holes), wall paper peeling in areas. This hotel needs to a major overhaul.
May 28, 2012
Rated 2 out of 5 by mpg27 It's an Old Sheraton
Huge Wedding spot.
Older Sheraton hotel, but the rooms were fine. It definitely is not the nicest Sheraton ever.
July 31, 2012
Rated 5 out of 5 by ronnie185 very pleasant
Bed very comfortable. Fitness center small but clean and perfectly functional. Pool clean and inviting.
January 14, 2013
Rated 3 out of 5 by tvines Room Review
Saturday I slept with a bucket on the floor due to the ceiling leaking from a rain storm.
February 28, 2013
Rated 4 out of 5 by USMM9312 unexpected nice
I enjoyed my stay. Liked the pool and staff was especially nice. I will stay here again.
June 8, 2012
Rated 4 out of 5 by 4Mines Wonderful for weddings
We attended an all inclusive wedding here. The facilities and food were very good.
May 26, 2013
Rated 5 out of 5 by Bulldogs Pleasant Stay
I stayed here with my son for a baseball tournament. Everything was wonderful.
May 30, 2012
Rated 5 out of 5 by JLR2012 Review
I think the hotel is great - staff wise, clean wise and location wise as well.
September 6, 2012
Rated 4 out of 5 by QueenAnn1 Things were pretty good
Although there was a quirk, the staff worked it out.
November 2, 2013
Rated 5 out of 5 by JayP Wonderful Stay
Hotel exceeded all expectations and the staff was friendly. Thanks.
July 23, 2012
Rated 5 out of 5 by PMID Clean and comfortable
A wonderful place to stay...Excellent in every way, including cost.
November 26, 2012
Rated 5 out of 5 by AWu888 Great in most respects....
Staff is great, everything else for the most part is fine.
July 22, 2013
Rated 5 out of 5 by DMDM Everything was great.
Everything was great. Pool area could use some sprucing up.
August 12, 2012
Rated 5 out of 5 by Mimi25 Comfortable and clean
We had a large room and it was clean and comfortable.
August 21, 2013
Rated 4 out of 5 by DrJulie Nice Hotel
This was an affordable and comfortable place to stay.
December 12, 2012
Rated 5 out of 5 by AdrianeT This hotel had great customer service
Great service, great room, great stay!
October 7, 2013
Rated 2 out of 5 by WeddingTraveler5 Needs Updating
In need of updating and a good cleaning.
September 23, 2013
Rated 5 out of 5 Very pleasant staff and comfortable, clean beds, also an abundance of computers to check you e-mails.
Everyone very pleasant and conveniently located.
August 31, 2012
Rated 5 out of 5 by PATRICIA49 ROOMS ALWAYS COMFORTABLE.
ROOMS ALWAYS COMFORATABLE AND WELL APPOINTED.
December 27, 2012
Rated 3 out of 5 by WEDDING WEDDING
BEDS VERY COMFORTABLE
January 28, 2013
Rated 5 out of 5 by neil820 good help
always ready whrn u need something
April 8, 2013
Rated 1 out of 5 by Zina Filthy noisy and false fire alarm
Filthy noisy and false fire alarm
June 2, 2013
Rated 5 out of 5 by Medicineman13 as excpected
Excellent Staff and accomodations
March 5, 2013
Rated 2 out of 5 by schmelke Poor Customer Service Despite Premium Prices
Here's what I wrote in Trip Advisor and on my comment card (no response yet to either)
I stayed in a "Club level" room at this hotel -- paid top dollar for the room. The room was nice but apparently the toilet was broken when we checked in -- we did not notice it until late and we did not feel like asking for maintenance to come up to our room at 11 pm. It had probably run all day, so we fixed it ourselves. But it broke after every time we used it.
Being a very frequent traveler, I don't get upset about these things. But before checking out in the morning, I called "Guest Services" to tell them so that they could fix it before the next guest arrived.
What I got was a lecture telling me I should have called maintenance since they have someone available 24 hours. I replied that it was a shame that even a cursory inspection of the room was not done before we checked in, since clearly the toilet had clearly been broken for some time. Further, I said that I paid top dollar for this room and frankly, their response did not make me want to do that again. I think the reply was something like, "Is that all?"
No good deed goes unpunished but I certainly would not return to this hotel at "Club Level" prices for this kind of treatment. I even filled out a comment card but got no response.
July 21, 2012
Rated 2 out of 5 by Ryan Disappointed and will not return to this hotel
I am a long time Starwood member and have never written a poor review. The fire alarm went off on Wednesday evening. After 15 minutes an announcement was made for all guests to leave their rooms and go to the lobby. This occurred at approximately 4 AM in the morning. The Sheraton staff provided no information while I and every other guest were in the lobby area. After 20 + minutes we were told to go back to our rooms. Again, no information was provided related to the cause of the fire alarm going off. At that point I went to my room and was unable to enter. I was the only guest on the 3rd floor with this problem. When I went back down to the Lobby the employee behind the check-in desk was surely and rude. She advised me to go back to my room and wait outside of the door and that someone would come eventually come but refused to call them anyone on the radio. Finally, another staff member radioed maintenance and I was let back in my room. At that time of checkout the employee behind the checkout desk said "I trust that you had a pleasant stay". I responded that I was present on Wednesday evening and she immediately said how about "1000 points" in a condescending manner. I have stayed at this hotel at least 10+ times in the past two years and after this experience I will not be coming back. Again, I never write reviews and have been generally happy with Starwood hotels.
February 4, 2013
Rated 4 out of 5 by Paddyf Great Front Staff
Never too late to give compliments---I stayed at this hotel for 5 months from December 2012 till April 2013, while working with Sandi survivors. The front desk staff was very gracious in so many ways. There were so many issues after the hurricane, but this staff dealt with all issues in the most professional way. I can't say enough about Loretta, Adrian, Kate and the "two Toms" who went above and beyond on a weekly basis to make my stay more than comfortable. There were many issues that needed delicate attention due to people displaced from the storm who were staying at the hotel--it was a most difficult time! Special thanks to Kate for help with my status issues--great personal service! And thanks so much to the two Toms for their excellent recommendations for trips to Red Bank and the shores. They all deserve a raise! My only complaint is about the maintenance staff who were very inconsiderate most of the time about how noisy they were conducting their work--very loud and rude for guests in the hotel wherever they worked--really needs to be addressed! This hotel is not Sheraton owned (one of those..!) and the owners need to put some profits back into it in the way of upgrading to help support the great front staff they are very lucky to have!!! I hope this review gets sent to the Sheraton headquarters--with improvements and raises for this great front staff, this will be a flagship hotel!!!
From a Platinum member and frequent traveler for many years...
November 7, 2013
Rated 1 out of 5 by KimNY Disappointed, expected better for Sheraton
We went in August with our two little girls. Since we booked through a third party we were treated sort of like welfare guests. It was thrown in our face about 20 times. We rented a fridge for our room, it died the next day, all of our food went bad, I called the front desk, they offered to send a new one but we had nothing left to put in it at that point. We had them take it. We were charged for both nights, even though we'd lost more than double the cost of the rental in food, we felt we should have been offered a free meal or something to make up for it but instead we had to dispute it on our credit card. The bathroom had mold, the vanity in there was broken, the door had rusty metal on the door. The beds themselves were extremely comfortable which is the one positive I have to say. The other positive was that they were able to give us a room with two beds in it so we had a place for our girls to sleep. We were treated differently because we booked through a third party instead of directly. That bothers me more now that we stayed somewhere else after booking through the same third party and were treated very well, so I now see that now all who book through a third party treat their customers the same. We were just trying to get away to the beach for a couple of days, we had our house destroyed in a hurricane, than a fire took our new home two weeks prior to move in. We just wanted a break for our girls, and us, I wanted a robe to wear, a plush robe, unfortunately they were not for the customers who didn't book directly.
October 12, 2013